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Date/Time: Mon, 29 Apr 2024 02:01:50 +0000



not all charts data updating

View Count: 728

[2017-09-04 21:53:06]
Don H - Posts: 31
Only Forex charts are updating with data. All other including US charts stopped at 12:40. have attached message log. Reading Internal Order ID file. | 2017-09-01 23:05:53
Reading Trade Orders file. | 2017-09-01 23:05:53
Reading Trade Positions file. | 2017-09-01 23:05:53
Listening on UDP port 22903. | 2017-09-01 23:05:53
Software version: 1598 | 2017-09-01 23:05:53
Usage end date: 2017-09-12 | 2017-09-01 23:05:53
Enabled for: Advanced Features. | 2017-09-01 23:05:53
Enabled for: Advanced Features 2. | 2017-09-01 23:05:53
Enabled for: Sierra Chart Historical Data Service. | 2017-09-01 23:05:53
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-09-01 23:05:53
Current selected Data/Trading service: SC Data - All Services | 2017-09-01 23:05:53
Chart Update Interval: 500 | 2017-09-01 23:05:53
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-09-01 23:05:53
2017-09-01 23:05:56 Local computer time | 2017-09-01 23:05:53
2017-09-02 03:05:56 Local computer time in UTC | 2017-09-01 23:05:53
2017-09-01 23:05:56 Local computer time in SC Time Zone | 2017-09-01 23:05:53
Program path: C:\SierraChart\ | 2017-09-01 23:05:53
Data Files path: C:\SierraChart\Data\ | 2017-09-01 23:05:53
OS Version Number: 10.0 | 2017-09-01 23:05:53
Locale Setting: C | 2017-09-01 23:05:53

Checking for new symbol settings for service code scdataallservices | 2017-09-01 23:05:53
Error getting address info for www.sierrachart.com. Windows error code 11001: No such host is known. | 2017-09-01 23:05:53 *
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-09-01 23:05:53
HTTP request 1 for symbol settings MD5 for scdataallservices failed. | 2017-09-01 23:05:53
Date Time Of Last Edit: 2017-09-04 23:48:39
[2017-09-04 23:48:05]
Sierra Chart Engineering - Posts: 104368
Tell us just one of the symbols that is not updating. This may not be unusual because of the holiday.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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