Login Page - Create Account

Support Board


Date/Time: Tue, 17 Jul 2018 06:08:06 +0000



stability issue

Support Request:
[2013-04-03 19:40:25]
User70302 - Posts: 30
Until now, I was running a chartbook with a quoteboard (10 symbols) and some charts and everything was stable. Recently I added another quoteboard window to that chartbook with some 50+symbols in it. Now, after around 30 minutes SC becomes unstable (this is repeatable). Its not freezing up but rather all windows start to dissapear/fluctuate. I am running SC959 with IB.
[2013-04-03 19:47:16]
Sierra Chart Engineering - Posts: 61831
Please provide us the Chartbook and we will test it. Here are the instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile

This sounds like it is a GDI leak. Please go to the Windows Task Manager. Go to the Processes tab. Add the GDI Objects column (View >> Select Columns). See if it continues to increase for the SierraChart.exe process
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-03 19:56:36
[2013-04-03 20:34:02]
Sierra Chart Engineering - Posts: 61831
Please do take note of the paragraph in the prior post about a GDI leak. We are interested to know if this is the case. If so, we can resolve very quickly.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-03 23:30:36]
User70302 - Posts: 30
I looked it up and yes, GDI is increasing for sierrachart.exe. It increases around 4 points every second.
[2013-04-03 23:36:19]
Sierra Chart Engineering - Posts: 61831
Can you provide us your Chartbook so we can test. Instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile

You can also send it to support AT Sierra Chart.com.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-03 23:37:40
[2013-04-04 04:00:04]
Sierra Chart Engineering - Posts: 61831
This is now resolved. Please update by selecting Help >> Download Current Version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account