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Date/Time: Fri, 16 Nov 2018 02:23:41 +0000



IG Index

Support Request:
[2013-09-03 12:24:57]
User27812 - Posts: 15
Hello Support,

I was wondering if I can connect my IG Index account to Sierra Charts via FIX API?

I've linked the below for your review regarding there API services. Is this something that Sierra Charts can accommodate?

http://www.ig.com/uk/apis

Thanks.

Gurdeet
[2013-09-03 16:40:02]
Sierra Chart Engineering - Posts: 66059
We do plan this. It is currently not supported.
Sierra Chart Support - Engineering Level

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[2013-09-07 11:45:55]
sierra28 - Posts: 120
hello support,

i'm as well very interesting to trade IG product with sierra.
Probably lot of Ig's customers should be...
IG is a very good and reliable cfd broker better than Fxcm for spread and tick increment but Ig use Prorealtime platefome which doesn't give me any satisfaction compared sierra.
Best cfd broker need best retails plateforme ;-)

i'm happy you will plan a connection but could you give us a deadline please ?

Thanks
[2013-09-09 17:40:29]
Sierra Chart Engineering - Posts: 66059
We hope to get to this before the end of the year.
Sierra Chart Support - Engineering Level

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[2013-09-11 15:38:43]
User27812 - Posts: 15
will sierra charts be able to support all instruments that are traded with IG Index? I.E: Forex, Shares, Bonds etc

Thanks
[2013-09-11 20:36:47]
Sierra Chart Engineering - Posts: 66059
Yes of course.
Sierra Chart Support - Engineering Level

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[2013-09-30 15:16:21]
User27812 - Posts: 15
Hello Support,

I've spoken to IG Index UK and they said they are not aware of any agreement with Sierra Charts to make it compatible with the IG Index System.

Are you sure its IG Index UK and not another company with a similar name?

Thanks
[2013-09-30 20:28:55]
Sierra Chart Engineering - Posts: 66059
We have not spoken with them yet.
Sierra Chart Support - Engineering Level

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[2013-10-01 09:50:35]
ehlaban - Posts: 50
Supporting IG Markets is a very, very good idea !
[2013-10-01 23:48:32]
Sierra Chart Engineering - Posts: 66059
That is what we were hearing about LMAX and that turned out to be a waste of our time.
Sierra Chart Support - Engineering Level

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[2013-10-02 00:02:23]
ehlaban - Posts: 50
But why turned LMAX out to be a waste of time?

Isn't anybody using it or any other reason?
[2013-10-02 02:56:24]
Sierra Chart Engineering - Posts: 66059
There are probably about two or three users of LMAX.

Also E-Signal was waste of time, we integrated to E-Signal and they have failed at this moment in time to ever offer their service to our customers yet they are more than capable of doing so. So it cannot even be used by our customers and potential customers and now they want $3000 minimum a month. They simply do not want the competition even though they provided us the technical specifications to integrate to their service. The whole thing is totally outrageous.

We have to be very careful with service integration. Customers really do not appreciate the tremendous technical problems and challenges that we face when integrating to a service or all of the effort involved. You will be surprised at all of the problems and junk we encounter.

So we wonder whether this IG Index is even worth it. At this time, it is on hold and not going to be considered right now. It is not worth it for a handful of users.

From a customer perspective, lots of times they think that we are going to get lots of business if only we do this or that. If only you add this feature or if only you add support for this particular service, you will get lots of business. The hard reality is this is simply not true. Not even in the slightest. It is an incorrect belief.


Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2013-10-02 02:59:47
[2013-10-02 09:04:50]
User27812 - Posts: 15
Thanks Support for the honest response from a developers point of view.

i hope there is enough demand for IG Index so Sierra Charts can support it.

Thanks.
[2013-10-02 14:29:10]
AndyL - Posts: 119
Sorry to hear about esignal, i think they have a good product. You aren't the first 3p devs who got burnt by their api politics. Not sure what their intention is with this.
[2013-10-02 16:39:03]
Sierra Chart Engineering - Posts: 66059
What is 3p ? This is serious if they have hurt others as well.

We spent time and money integrating to their data feed and they have not provided the data feed to our customers. And give excuses as to why they have not yet. And then they start changing the terms.

For years, we did not support E-Signal because we knew there was very little interest in it. It was an expensive data feed and we saw little benefit with it. When we finally did, E-Signal did not perform as of yet and have not acted in the good faith. When and if they do perform, then it will become available. We do not know when this will be.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2013-10-02 17:49:33
[2013-10-02 17:43:18]
AndyL - Posts: 119
3p = third party developers, sorry

I just know that others had problems too, but not as bad as this. Things like deliberately not making features available thorugh the api that were available for their own product(such as extended historical data), and taking forever to clarify protocol issues/bugs leaving developers dead in the water, ignoring support requests and so on. They seem to be a difficult bunch to work with.

[2014-01-05 00:30:27]
Rainer - Posts: 95
There appears to be a difference of opinions between SC Engineers and their posts regarding IG Markets, so let me summarise and clarify …

Sep/Oct13 posts:
“It is not worth it for a handful of users”
“E-Signal was waste of time”
“LMAX was a waste of time”
“So we wonder whether this IG Index is even worth it … for a handful of users”
Nov13 post:
"We expect that support for IG Market (Index) will probably be ready by March 2014" (http://www.sierrachart.com/SupportBoard.php?ThreadID=3954)

imo.
E-Signal = just another charting package, overpriced, & SC is way better = so who would?
LMAX = only FX, 100:1 leverage, 1 pip spreads = what’s the incentive here?
IG for a Handful of users = please!?!

IG Markets: 140,000+ clients, 950 employees in 14 countries, 400:1 leverage (with Stops), 0.8 spreads (0.4 for ‘heavy’ users) = ‘that’s a no brainer’, as a broker! (stats source: Google & http://www.spreadbettingdaily.com/uncategorized/ig-markets-review/ )
IG’s chart platforms: in-house charts, IT-Finance Charts & MT4 = “using these is & would be like trading-in your auto-mobile for a skateboard”
IG’s Head of technical dept. London have advised, IG welcomes any third party (individual or corporate) to implement their own interface. IG’s platform is based on FIX and SC has full support for FIX and FAST.

I personally have been using IG for 8 years, great customer service, fast executions and most Instruments (Symbols) open to trade around the clock even on mid-week holidays; and as trading is about making money, more and more traders every day realise the simplicity of CFD’s (versus conventional holdings) and their advantageous spreads & margins.

So SierraChart Owners & Engineeers, … to tap into a 140,000+ client base market like IG with the BEST Charting Package on the Planet, is like offering candy in a Kindergarten. But make no mistake, a little more online marketing & exposure will go a long way (as indicated to you in my responses directed to your corporate email).

Kind Regards
Rainer -Australia

Date Time Of Last Edit: 2014-01-05 00:31:15
[2014-01-05 03:07:17]
Sierra Chart Engineering - Posts: 66059
Understood. Thank you. It is still on our to do list. We just have to get through some other high-priority stuff first.
Sierra Chart Support - Engineering Level

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[2014-02-07 01:35:51]
User13778 - Posts: 24
Yes Im interested in IG integration also. I trade with Interactive Brokers for years but also have an IG account which I sometime use but would use more if it had a good front end like Sierra Charts.

Great Idea, although I know you are very busy.
[2014-05-19 13:04:19]
Bob77 - Posts: 17
+1 for IG integration

Thank you
[2014-05-20 06:18:15]
User40520 - Posts: 62
Engineering, I'm surprised about the offer to integrate SC with eSignal - it's never going to work because of a conflict of interests. eSignal offers charts, indicators and chart trading just like SC does except it's not as good as SC. Anyone using eSignal and then SC will question why use eSignal. I can't see eSignal doing anything but stonewalling SC on this one.

IG are different because they are a broker. ProRealTime are good at a lot of things but very frustrating with the limitations SC do not have. For example, if you want to overlay one indicator on another PRT have set limitations on what indicator works with another indicator. Also the PRT version offered through IG was a cut down version of the top PRT package. I don't know if that is still the case as it's been a few years since I compared both.

However PRT offer free data though IG whereas PRT's data feed is expensive going direct to PRT, so it depends on the whether SC can offer free data for IG subscribers.

IG offer the benefit to UK customers of tax free spread betting on financial markets and they do have a large client base but how many are sophisticated enough to need more than PRT is a question.

I'd be interested in trading IG spreads if SC were offering the front end. Spread betting companies are infamous for pinging clients with wide spreads so hearing recommendations for IG from SC users is helpful.

If SC can offer a complete free package to IG customers such as PRT do then it would probably interest a lot of their customers once they compare java based PRT with SC. There doesn't appear to be any conflict of interests here unlike eSignal who have a lot of dissatisfied customers at the moment (Google it).

No way eSignal will invite their customer base to try SC.

Engineering have you considered emailing your own clients to see what they think of tying up with the likes of eSignal or IG or whoever else is on your future list? The feedback might be helpful to prioritize what you focus on and save you some time and frustration.


Date Time Of Last Edit: 2014-05-20 06:22:55
[2014-05-20 07:39:45]
Marmany - Posts: 188
+1 for IG integration
[2014-10-09 13:07:18]
sierra28 - Posts: 120
Some news about IG integration deadline ?
thanks
[2014-10-18 09:21:51]
sierra28 - Posts: 120
What about this project please ?
[2014-10-22 12:19:56]
DEA1 - Posts: 47
+1 for IG
[2014-10-23 19:44:58]
User76773 - Posts: 1
+1 this would be an awesome addition!
[2014-10-24 03:57:28]
Sierra Chart Engineering - Posts: 66059
We are finally getting close to starting on this. We do realize we need an alternative to FXCM.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-10-24 07:58:39]
sierra28 - Posts: 120
it is a very good news !
do you know if sierra can be feed from a mt4 brokers or do you know an api that could plugg sierra with mt4?
my broker is a cfd brokers and i'm very happy with spread and tick increment but unfortunately mt4 is not a discretionnary plateforme and i need a dom not to see volume because no volume in cfd but to place and change easily and quickly orders.
Date Time Of Last Edit: 2014-10-24 08:55:58
[2014-11-11 19:49:58]
sierra28 - Posts: 120
can you give us deadline for ig integration with sierra please ?

[2014-11-25 14:22:58]
sierra28 - Posts: 120
Project abandoned ?
[2014-11-25 14:49:05]
CycleTrader - Posts: 12
I also have both an IB and IG account so +1 for IG integration.

Currently the only Chart based trading/integration for IG is through ProRealtime, which is really not bad software but is YAPTFOAL (Yet Another Platform To Figure Out And Learn)

I prefer SC as front-end (by a factor).

That said, I'm an experienced developer myself and appreciate the daunting challenge of getting such a project going and getting it to the level with happy customers.
I'm baffled how you even get the other ones to work.

So... please do it! But don't do it if you not sure it is going to pay-off.

I wish you fortitude and wisdom :-)

Rgds

Dick
[2014-11-25 20:37:05]
User77270 - Posts: 23
+1 I'd like to see their high quality free tick data in sierra chart
[2014-11-25 21:20:23]
Sierra Chart Engineering - Posts: 66059
This has not been abandoned. We are getting close to supporting IG Markets. And it will be with the FIX protocol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-11-26 06:26:12]
Rainer - Posts: 95
Thank You !
[2014-12-15 14:20:41]
User22153 - Posts: 46
Hello Support,

Do you think support for IG Markets will be available by the end of 2014 or early 2015?
[2014-12-16 20:28:59]
DEA1 - Posts: 47
I Would also be interested to know if it's close to completion. Looking forward to trying it out!
[2014-12-19 10:23:48]
Sierra Chart Engineering - Posts: 66059
We have not even started or contacted IG Markets about this yet.

The process should not take long though.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2015-01-09 16:54:11]
DEA1 - Posts: 47
Would be appreciated and used by many, I believe.

[2015-01-19 12:37:21]
sierra28 - Posts: 120
IG agree or not ?
Can you give us deadline now ?
This topic was opened 1.5 years ago...

[2015-01-20 00:15:56]
Sierra Chart Engineering - Posts: 66059
We are getting started on IG markets now.
Sierra Chart Support - Engineering Level

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[2015-01-20 09:23:01]
DEA1 - Posts: 47
Good news. I intend to use SC/IG for a trading/ spread betting seminar I'm currently planning here in the UK.
[2015-01-20 09:31:17]
CycleTrader - Posts: 12
Good news indeed - I'm in a small but active informal private traders group in the Netherlands and I know that most of them have IG and most of them would like to use Sierra.
[2015-01-20 09:45:37]
Marmany - Posts: 188
David E, I trade with Sierra, have an IG Account and live in UK. Please advise as plans for the seminar unfold.
[2015-01-20 19:16:38]
DEA1 - Posts: 47
David E, I trade with Sierra, have an IG Account and live in UK. Please advise as plans for the seminar unfold.
Hello Marmany. I'll be happy to let you know when I have dates.
[2015-02-01 13:46:35]
DEA1 - Posts: 47
I know you guys are busy with a number of new developments, but any approximate date for IG integration yet? Cheers.
[2015-02-01 22:28:17]
Rainer - Posts: 95
see SC's recent replies/responses (developments) in this Thread: https://www.sierrachart.com/SupportBoard.php?ThreadID=11886
Date Time Of Last Edit: 2015-02-01 22:31:23
[2015-02-02 19:18:00]
DEA1 - Posts: 47
Thanks.

[2015-02-02 20:34:26]
Sierra Chart Engineering - Posts: 66059
We are getting a little delayed with IG market integration because we are waiting to hear from IG markets as to the integration model we want to use. They need to approve this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2015-02-13 16:02:02]
DEA1 - Posts: 47
Any new developments to report guys? Thanks.
[2015-02-17 02:52:23]
Sierra Chart Engineering - Posts: 66059
There are still some technical/business issues to work out with IG.
Sierra Chart Support - Engineering Level

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[2015-03-03 09:18:52]
sierra28 - Posts: 120
hello support,

when this integration will be disponible ?
[2015-03-03 17:39:20]
Sierra Chart Engineering - Posts: 66059
All we can say is that it is currently being worked on.

Please also be aware that a 5000 USD or euro IG account balance will be necessary to use Sierra Chart with IG Markets.
Sierra Chart Support - Engineering Level

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[2015-03-03 19:01:05]
DEA1 - Posts: 47
Why such a hefty minimum? Is it a fix connection? So, as a UK customer of IG, I will need an account balance of £5000 to connect through SC? I don't understand, are they worried about something?
[2015-03-03 22:10:38]
Sierra Chart Engineering - Posts: 66059
It is a FIX connection and not totally certain of the reason for the minimum but it does relate to it being FIX. We would expect the equivalent in pounds to be less.
Sierra Chart Support - Engineering Level

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[2015-03-18 17:21:45]
sierra28 - Posts: 120
Some news Support ?.
[2015-03-19 17:11:49]
Sierra Chart Engineering - Posts: 66059
We are still working on integration to IG Markets. It is not yet ready. It is more involved than expected.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2015-03-31 14:38:04]
DEA1 - Posts: 47
Any general date for release?
[2015-04-14 16:41:56]
sierra28 - Posts: 120
3 months late; it is hopeless.

could you please estimate a possible deadline now ? : 1 month, 3 months, never...
[2015-04-14 17:45:13]
Sierra Chart Engineering - Posts: 66059
We are working on IG Markets, but we do have a lot of other priorities. For example, we needed to spend time working on the new CME market data protocol.

We are going to spend more time with IG Markets this week.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2015-04-14 17:45:38
[2015-04-15 14:53:36]
DEA1 - Posts: 47
We are going to spend more time with IG Markets this week

I, for one, will be holding you to this promise.
[2015-04-15 15:09:27]
sierra28 - Posts: 120
Thanks DEA1, i appreciate and lot of IG customers's using prorealtime...
bon courage.
[2015-04-15 15:29:26]
DEA1 - Posts: 47
It's purely selfish motivation :) I do think it's a real opportunity for SC to enhance its European profile and create new business. IG is a leader in its field and has thousands of customers but who are currently limited in their platform options.
[2015-04-24 17:45:12]
DEA1 - Posts: 47
Any news on estimated time to release?
[2015-05-09 16:42:38]
User979555 - Posts: 16
+1 for IG integration
Thanks
[2015-05-14 20:08:15]
DEA1 - Posts: 47
Not going to happen, I would guess.
[2015-05-14 21:22:38]
Sierra Chart Engineering - Posts: 66059
It is going to happen because a lot of work has already been done with IG Markets integration. As usual, these things always end up being a lot more complicated than expected.

We just have gotten busy with some work with the new CME data feed which took priority.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2015-05-14 21:22:58
[2015-06-03 17:04:45]
DEA1 - Posts: 47
Great news, could you give an approximate date for completion?
[2015-06-03 20:20:29]
Sierra Chart Engineering - Posts: 66059
The integration to IG Markets is complete but there are final details we need to finish before we release it.
Sierra Chart Support - Engineering Level

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[2015-06-05 09:21:48]
Spinoza - Posts: 51
Hopefully I am wrong but I think that all the UK spreadbetters are going to be disappointed. My guess is that this account and FIX connection will only be usable on a CFD account. To access your spreadbetting account you need to use the public REST API as I've previously requested.

I am a great fan of SC, but I fear that this is SC going down a prefered technology route again rather than listening to customers and giving them the features that they regularly plead for on the support board.I think I can see a future SC post complaining that no one is using the IG connection after all the work they've done.


[2015-06-05 09:48:34]
Sierra Chart Engineering - Posts: 66059
We will have to ask IG Markets about this.
Sierra Chart Support - Engineering Level

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[2015-06-05 19:06:49]
DEA1 - Posts: 47
I agree, would be a real pity if integration was just for CFD accounts. Most active traders are spread betting because of the tax free flexibility: fx, index and commodity trading. CFD's are mainly for UK, European and US stock investors (If I wanted to trade whole contracts why would I choose IG with a 1.8 pt spread on the Dow, for example? I'd trade directly with an FCM/broker). Therefore, less need for such a sophisticated front end platform like SC. Of course, a front end like SC connected through fix gives the spreadbetter an advantage, maybe IG don't want their punters to have this level of control? On the other hand, the combination would blow all other SB competition out of the water. And would attract Institutional cash, I'm sure. If their execution policy is truly open, neutral and objective, what have IG got to lose?
Date Time Of Last Edit: 2015-06-05 19:09:22
[2015-06-24 17:21:01]
Sierra Chart Engineering - Posts: 66059
This is what IG Markets has told us today:


Unfortunately we are make some changes to our API that will take around 6 weeks to implement.

We will not be able to move forward until then.

Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2015-06-24 17:21:12
[2015-06-25 16:50:04]
sierra28 - Posts: 120
API in production will not be update before August, so if you are ready why don't you release Sierra now ?
Date Time Of Last Edit: 2015-06-25 16:51:05
[2015-06-25 17:03:41]
Sierra Chart Engineering - Posts: 66059
IG Markets support has been released. But we do not think you can use it unless IG Markets were to set up your account to connect to the FIX server.

We also do not have access to the real-time FIX data feed to maintain historical data and provide the real-time data. We have asked IG Markets about this but so far no response.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2015-06-25 17:04:13
[2015-08-20 07:43:24]
sierra28 - Posts: 120
Some news ?
[2015-08-20 07:57:16]
Sierra Chart Engineering - Posts: 66059
We will follow up with IG now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-08-20 08:56:14]
sierra28 - Posts: 120
Hello,
What does it means concretely and when...?
thanks.
[2015-08-20 11:24:30]
Sierra Chart Engineering - Posts: 66059
We do not know about when. This is up to IG Markets and really this whole thing was quite surprising when we went through a considerable programming effort with a significant expense and then they tell us we have to wait 1.5 months.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-09-23 10:21:15]
sierra28 - Posts: 120
hello support,

Same question: So when... ?
[2015-09-23 10:30:07]
Sierra Chart Engineering - Posts: 66059
Never. Refer to this thread:
https://www.sierrachart.com/SupportBoard.php?ThreadID=16355
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-09-23 13:07:48]
sierra28 - Posts: 120
I'm very disappointed and sorry for you, i know now the responsable of this incredible delay.
ig can't give to their customers a good platform like Sierrachart because if their customers start to win money, IG start to lose !
[2015-09-23 13:59:38]
Sierra Chart Engineering - Posts: 66059
Possibly this is the reason.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-09-28 15:41:49]
sunnyod - Posts: 132
Hey Folks. So did this ever get resolved? Is FXCM Spreadbetting working now or still being blocked by FXCM?
[2017-09-28 18:11:41]
Sierra Chart Engineering - Posts: 66059
Nothing will be resolved with IG Markets.

FXCM is supported by Sierra Chart. Follow the instructions on this page:
https://www.sierrachart.com/index.php?page=doc/FXCMTrading.php

We do not know about spread betting through FXCM. You need to ask them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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