Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 02 May 2024 11:35:26 +0000
Rithmic Data Feed Connection
View Count: 833
| [2017-07-16 07:17:34] |
| User788311 - Posts: 29 |
|
Hello, I can not connect to Rithmic data. The platform is constantly connecting and reconnecting. Would you help? I will send you the message log directly from the platform. Richard |
| [2017-07-16 20:26:47] |
| User375110 - Posts: 28 |
|
Richard: I was experiencing the same thing and I disabled my virus protection software and that solved the problem for me. I now just use the Windows 10 Defender firewall and virus check, and I have a router that I am behind for a hardware firewall also. For some reason, the virus software that I was using was blocking the Rithmic software somehow from time to time. If this is only happening on Saturday, then it is most likely due to the fact that the markets are closed on Saturday and that is why you are getting the connect/disconnect happening. The same thing happens to me sometimes on Saturday. I think one of these should help to answer your question. Date Time Of Last Edit: 2017-07-16 20:51:16
|
| [2017-07-17 00:51:15] |
| |
|
This is what the Message Log shows: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-07-16 02:16:30
For this, refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-17 00:51:33
|
To post a message in this thread, you need to log in with your Sierra Chart account: