Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 02 May 2024 13:53:14 +0000
Connecting to gain capital server
View Count: 1121
| [2017-07-14 10:20:10] |
| User980611 - Posts: 6 |
|
Hi I am having issues with connecting to gain Capital server.. All details are correct and third party program is enabled but still won't connect.. this is the error msg I get.. please help..GAIN Capital FAST Data socket (115) | Creating socket. | 2017-07-14 13:18:47 GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2017-07-14 13:18:47 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2017-07-14 13:18:47 GAIN Capital FIX Trading socket (114) | Initiating close of socket by core. | 2017-07-14 13:18:47 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-07-14 13:18:47 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-07-14 13:18:47 GAIN Capital FIX Trading socket (114) | Write in progress. Shutdown being delayed. | 2017-07-14 13:18:47 GAIN Capital/OEC | Disconnected from the trading server. | 2017-07-14 13:18:47 GAIN Capital FAST Data socket (115) | Initiating close of socket by core. | 2017-07-14 13:18:47 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2017-07-14 13:18:47 GAIN Capital FAST Data socket (115) | Closed. | 2017-07-14 13:18:47 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-07-14 13:18:47 GAIN Capital/OEC | Disconnected. | 2017-07-14 13:18:47 |
| [2017-07-14 12:48:32] |
| |
|
This is the relevant message: GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2017-07-14 13:18:47 Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Refer specifically to the subsection: "Sierra Chart Software Not Allowed' Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-14 14:01:23] |
| User980611 - Posts: 6 |
|
hi I already visit in this page and still not connected |
| [2017-07-14 14:06:13] |
| |
|
It is not enough just to simply look at the page. You need to follow the instructions given. At this point, contact Gain Capital and tell them you are getting this message: GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2017-07-14 13:18:47
Give them your Gain Capital account username. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-14 17:09:44
|
| [2017-07-14 14:18:32] |
| User980611 - Posts: 6 |
|
how said I just look at the page before you jump to any stupid conclusion you can ask I follow the instructions and allrady chat with Gain capital and them sent me to sirrea |
| [2017-07-14 14:48:01] |
| User980611 - Posts: 6 |
|
after I follow the instruction I still get this message( This software is not permitted to logon )
|
| [2017-07-14 15:21:11] |
| User980611 - Posts: 6 |
|
hi there is any one to help me |
| [2017-07-14 17:09:19] |
| |
|
how said I just look at the page before you jump to any stupid conclusion you can ask OK, we always have to assume that the user did not follow the instructions because there are plenty of cases where this is the case.I follow the instructions and allrady chat with Gain capital and them sent me to sirrea We will contact Gain Capital for you. Start an Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Tell us your Gain Capital username. Also Gain Capital should have instantly have known what the problem is, and resolved it for you once they saw that particular error message from their system: GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2017-07-14 13:18:47
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-14 17:10:29
|
To post a message in this thread, you need to log in with your Sierra Chart account: