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Direct MessagesDate/Time: Thu, 02 May 2024 20:47:01 +0000
Open position / margins not showing (CQG datafeed)
View Count: 686
| [2017-07-12 17:45:47] |
| User626121 - Posts: 82 |
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Hello! I have an open position in JGB Futures (OSE Osaka exchange), but after restarting SC some hours ago the "orders and positions" tab is blank, margin requirements are 0.00 USD and the position is not showing in the DOM, even after restarting SC and reconnecting the datafeed again. Order fills can be displayed in the chart and show correctly in the trade activity log. I already contacted the FCM (AMP), but got no reply yet. Thank you |
| [2017-07-12 19:05:30] |
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This is the relevant documentation for this: https://www.sierrachart.com/index.php?page=doc/TradeStatusWindows.html#IncorrectlyReportedTradePosition If you do not see the current Position shown on the Positions tab of the Trade >> Trade Orders and Positions window, then it is the responsibility of your broker to contact CQG, and have them look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-12 19:44:00
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| [2017-07-12 19:40:42] |
| User626121 - Posts: 82 |
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Ok, I contacted AMP. They will solve the issue with CQG and report back.
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