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Date/Time: Sat, 21 Apr 2018 00:17:17 +0000



Has ver 960 been released?

Support Request:
[2013-04-03 13:56:22]
40winks - Posts: 152
Hi SC support,

Has version 960 been released? Why does the main page still reflect version 959? Please clarify..


[2013-04-03 17:24:40]
Sierra Chart Engineering - Posts: 59298
Not yet. Only revisions to 959.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-03 21:45:43]
40winks - Posts: 152
Ok. Well, your version notes is stating version 960:

•960 Release Date: 2013-03-30
http://www.sierrachart.com/index.php?l=doc/Whats_New.php

[2013-04-03 22:04:53]
Sierra Chart Engineering - Posts: 59298
Version 960 is still being released as a Revision of 959.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 13:23:31]
40winks - Posts: 152
To SC Top management and software managers,

I shall update SC with NO confidence.. *shaking head*

1) Version notes that do not tally with current release or pre-release. That's a sure sign of poor customer support or simply a poor basic working attitude.

2) Customer alerts to bugs are usually brush aside with "We don't have an issue on our side. Please check your SC, PC, charts, etc.." until more users complain..

3) Customers' requests are generally brush off with "We are so busy that we don't have time.."

4) Updates are usually accompanied with new bugs, such that in less than 3 years, SC has gone through more than 200 versions. You may think this is a proud achievement, but you are simply over-working your programmers and being inefficient.

5) SC has so much potential, too bad the SC management fails to reflect that.

Sigh, what is wrong with you? Please, please buck up! Have some decent customer service. Don't let your SC customers down..


Deeply disappointed..

Update: I've seen that you have deleted my last post (missing #11) about SC support has serious fundamental customer service issues since my earlier posts didn't make any sense. For you to delete that post just says it all..
Date Time Of Last Edit: 2013-04-04 17:48:56
[2013-04-04 14:42:08]
canyon2 - Posts: 45
40winks you are entitled to your opinion but there are some here that don't agree. As a long time user of Sierra I think you should be reminded of the following counter points.

1. This was the first time in recent memory to me that the version notes (960) were ahead of the actual release posted. Give them credit for posting the work in advance. Maybe they were working to fix something in 959 before posting the update? Also, keep in mind that the newly released version is always considered pre-release and it will need some testing. Do not update to pre-release unless you really need to.
2. Unless they can recreate the problem reported this is a typical response from developers. In my experience if you give them precise instructions to recreate the problem it is quickly identified and fixed. Please identify another trading software vendor that even comes close to this level of service and response.
3. Requests are just that and they have to be logged and prioritized. FYI - if you want to move to the head of the line I suggest that you step up and offer to pay for some of these important requests. Also, keep in mind that the vendor reserves the right to decline for its own reasons. At least they respond to requests as compared to some others.
4. BETA / Pre-release updates always have bugs. Don't upgrade to BETA for your production trading platform. Wait until it has been out and someone else has found and fixed all of the bugs. 200 versions says it all. Wow, these guys are good and keep improving all the time. If you don't like it then don't upgrade all the time. Do so once every 3 months or twice a year. You don't have to keep up with the development team but lets not slow them down.
5. Sorry but you are wrong. BEST trading software development team and management in the business. Name another that comes even close? Developer with an attitude? Sure thing, but it is the sum of the effort and results that make it worthwhile to some of us. Please don't change a thing.

Normally I don't respond to negative posts such as yours but you are out of line with all the negative comments. I want to make sure that Sierra hears from others that we don't agree with this position.


Date Time Of Last Edit: 2013-04-04 14:46:14
[2013-04-04 16:27:03]
Dennis B. - Posts: 94
Agree with Canyon 100%, SC is a terrific package and very reasonably priced

tradeguy
[2013-04-04 16:49:56]
ejtrader - Posts: 533
40winks - Except on One single occassion where the "pre-release" gave one issue - every other time - I am very confident about picking any pre-release that SC team releases and glad their release cycle is quick and precise pretty much all the time.

One of the happy customers with their in depth knowledge and accommodating nature if the feature request is reasonable !!
[2013-04-04 17:01:55]
40winks - Posts: 152
Hi canyon2,

I hate to write negative posts, and it's certainly not aimed at the SC programmers/developers, many of whom are working tirelessly in the background and making SC among the best trading platforms.

My grouse is with the SC management's approach: That they can ignore basic customer service since they're offering a 'cheap' product..

As for the points you raised, many are good and helped me to reflect on my earlier frustrated comments. But there are a few which I feel may be unfairly unbiased:

1. This was the first time in recent memory to me that the version notes (960) were ahead of the actual release posted.

How would you feel if you see a company posting latest version of their beta product but that version was nowhere to be found? Won't you at least feel odd?

And even after I pointed the discrepancy, they replied with post #4, without any corrections. It was only after my negative post that the correction was made.


4. BETA / Pre-release updates always have bugs. Don't upgrade to BETA for your production trading platform. Wait until it has been out and someone else has found and fixed all of the bugs. 200 versions says it all.


If Microsoft or Apple had released so many upgrades (beta versions) for their software in 2 years, would you still be so sanguine about it? Come on, let's be fair..

Btw, I usually wait until the current release and pre-release have the same version before updating.






Date Time Of Last Edit: 2013-04-04 17:04:14
[2013-04-04 17:07:35]
40winks - Posts: 152
Good for you, ejtrader.. :)
[2013-04-04 17:09:19]
Sierra Chart Engineering - Posts: 59298

How would you feel if you see a company posting latest version of their beta product but that version was nowhere to be found? Won't you at least feel odd?
We did no such thing. We only had new version notes ahead of the actual release. This is not necessarily uncommon because these notes are written as development is done but until a version is finalized, you may not see the release.

Furthermore, your negative post caused us to do nothing. None of your comments even make any sense and we would like you to leave and not come back. You are most definitely not welcome here as a customer. And you have nothing useful to offer us. You are speaking nothing but a bunch of nonsense.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-17 16:49:55

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