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SC disconnected from CTS and open order disappeared

View Count: 729

[2017-07-07 08:48:47]
[Go To First Post]
SviCh - Posts: 40
Hello support!
I have SC 1580, Windows XP SP3.
I use CTS T4 FIX. My broker is Dorman. I cannot user "CTS Trading Dorman" Data/Trade Services setting, because there are no input fields for entering username/password.

So, I had limit order with child brackets. Suddenly SC got disconnected, and then when reconnected - but my limit order disappeared, only child brackets remained. I double checked that in "Trade Orders and Positions" menu.

Here is log:

Reading Internal Order ID file. | 2017-07-07 02:03:45
Reading Trade Orders file. | 2017-07-07 02:03:45
Reading Trade Positions file. | 2017-07-07 02:03:45
Listening on UDP port 22903. | 2017-07-07 02:03:45
Software version: 1580 | 2017-07-07 02:03:45
Uses New Spreadsheets | 2017-07-07 02:03:45
Usage end date: 2018-02-16 | 2017-07-07 02:03:45
Enabled for: Advanced Features. | 2017-07-07 02:03:45
Enabled for: Sierra Chart Historical Data Service. | 2017-07-07 02:03:45
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-07 02:03:45
Current selected Data/Trading service: CTS T4 FIX | 2017-07-07 02:03:45
Chart Update Interval: 200 | 2017-07-07 02:03:45
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-07-07 02:03:45
2017-07-07 10:04:02 Local computer time | 2017-07-07 02:03:45
2017-07-07 07:04:02 Local computer time in UTC | 2017-07-07 02:03:45
2017-07-07 02:04:02 Local computer time in SC Time Zone | 2017-07-07 02:03:45
2017-07-07 07:03:54 Server time in UTC | 2017-07-07 02:03:45
Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-07-07 02:03:45
Program path: C:\SierraChart\ | 2017-07-07 02:03:45
Data Files path: C:\SierraChart\Data\ | 2017-07-07 02:03:45
OS Version Number: 5.1 | 2017-07-07 02:03:45
Locale Setting: C | 2017-07-07 02:03:45

Checking for new symbol settings for service code cts | 2017-07-07 02:03:45
HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-07-07 02:03:45
HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-07-07 02:03:45
Symbol settings are up-to-date for cts | 2017-07-07 02:04:03
HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-07-07 02:04:08
HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-07-07 02:04:08
HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-07-07 02:04:08
HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-07 02:04:08
HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-07-07 02:04:08
CL.20170800.CME_NY 5 Min #1 | Reloading chart. | 2017-07-07 02:04:33
CL.20170800.CME_NY 5 Min #2 | Reloading chart. | 2017-07-07 02:04:33
CL.20170800.CME_NY 50 Volume #3 | Reloading chart. | 2017-07-07 02:04:33
CL.20170800.CME_NY [CBV] 60 Min #4 | Reloading chart. | 2017-07-07 02:04:33
CL.20170800.CME_NY [CBV] 60 Min #4 | Performing historical Daily data download for symbol CLQ17 starting at last date in file. | 2017-07-07 02:04:33
CL.20170800.CME_NY [CBV] 60 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2017-07-07 02:04:33
CL.20170800.CME_NY #5 | Reloading chart. | 2017-07-07 02:04:33
HD Request # 2 | Downloading Historical Daily chart data for CLQ17. Starting date: 2017-07-03. Service: cts | 2017-07-07 02:04:33
Historical data download counter reset. | 2017-07-07 02:04:33
HD Request # 2 | Requesting historical Daily data for CLQ17 starting at 2017-07-02 | 2017-07-07 02:04:33
HTTP connection to ds01.ddfplus.com:80 (4) | Creating socket. | 2017-07-07 02:04:33
HTTP connection to ds01.ddfplus.com:80 (4) | Connecting to IP: 8.18.161.123. | 2017-07-07 02:04:33
HD Request # 2 | Receiving historical Daily data for CLQ17 starting at 2017-07-03 | 2017-07-07 02:05:00
HD Request # 2 | Writing historical Daily data to the file CLQ17.dly | 2017-07-07 02:05:00
HD Request # 2 | Received 4 records from 2017-07-03 00:00:00 to 2017-07-07 00:00:00 (5.0 days) and wrote 4 records for CLQ17 | 2017-07-07 02:05:00
HD Request # 2 | Daily download COMPLETE for CLQ17. Completion time: 2s. Unique request ID: 1 | 2017-07-07 02:05:00
Removed historical data download ID 1 | 2017-07-07 02:05:00

CL.20170800.CME_NY [CBV] 60 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-07-07 02:05:01
CL.20170800.CME_NY [CBV] 60 Min #4 | Reloading chart. | 2017-07-07 02:05:01
CL.20170800.CME_NY [CBV] 60 Min #4 | Reloading chart. | 2017-07-07 02:05:01

CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2017-07-07 02:05:14
CTS T4 FIX | Firm: Dorman | 2017-07-07 02:05:14
CTS FIX socket (5) | Creating socket. Using TLS 1.0. | 2017-07-07 02:05:16
CTS FIX socket (5) | Connecting to IP: 69.44.110.106. | 2017-07-07 02:05:16
CTS FIX: Sending the Logon message. | 2017-07-07 02:05:16
CTS T4 FIX | FIX version: 4.3.73.3 | 2017-07-07 02:05:17
CTS T4 FIX | Connected to data and trading server. | 2017-07-07 02:05:17
CTS T4 FIX | Starting real-time market data updates for: CME_CO-GC-CME_20140600_GCM4. ID: 1 | 2017-07-07 02:05:17
Symbol Error - CME_CO-GC-CME_20140600_GCM4 is unknown, unavailable, or improperly formatted. CTS T4 FIX | Symbol format needs to be [contract].[market].[exchange]. | 2017-07-07 02:05:17
CTS T4 FIX | Requesting security definition data for: CME_CO-GC-CME_20140600_GCM4. ID: 1 | 2017-07-07 02:05:17
CTS T4 FIX | Using primary service for historical data for CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 02:05:17
Intraday data recording state for symbol CME_CO-GC-CME_20140600_GCM4 is set to download 'Pending'. | 2017-07-07 02:05:17
HD Request # 3 | Downloading Intraday chart data for CME_CO-GC-CME_20140600_GCM4 to the file CME_CO-GC-CME_20140600_GCM4.scid. Service: cts | 2017-07-07 02:05:17
HD Request # 3 | Download start date-time: 2013-06-30 18:59:59.000 | 2017-07-07 02:05:17
CTS T4 FIX | Invalid symbol format. Needs to be [contract].[market].[exchange]. Symbol: CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 02:05:17 *
HD Request # 3 | Error downloading historical Intraday data for CME_CO-GC-CME_20140600_GCM4. CTS T4 FIX | Invalid symbol format. Needs to be [contract].[market].[exchange]. Symbol: CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 02:05:17
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 02:05:17
HD Request # 3 | Intraday download COMPLETE for CME_CO-GC-CME_20140600_GCM4. Completion time: 1s. Unique request ID: 2 | 2017-07-07 02:05:17
Removed historical data download ID 2 | 2017-07-07 02:05:17
Real-time Intraday chart data file updates started for CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 02:05:17
Intraday chart data file opened for CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 02:05:17

CTS T4 FIX | Received Account List collateral report. | 2017-07-07 02:05:17
CTS T4 FIX | Subscribing to account: 460* | 2017-07-07 02:05:17
Supported exchange: L_J (Euronext Index Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_IC (ICE EU Futures) | 2017-07-07 02:05:17
Supported exchange: L_Y (Euronext Commodity Futures) | 2017-07-07 02:05:17
Supported exchange: CME_ELE (NYMEX Power Futures) | 2017-07-07 02:05:17
Supported exchange: SGX_COp (SGX Commodity Options) | 2017-07-07 02:05:17
Supported exchange: ICE_WOp (ICE Canada Options) | 2017-07-07 02:05:17
Supported exchange: L_YOp (Euronext Commodity Options) | 2017-07-07 02:05:17
Supported exchange: E_INXOp (Eurex Index Options) | 2017-07-07 02:05:17
Supported exchange: CME_FRE (NYMEX Freight Futures) | 2017-07-07 02:05:17
Supported exchange: CME_KOp (KCBT Options) | 2017-07-07 02:05:17
Supported exchange: CME_HoOp (CME Housing Options) | 2017-07-07 02:05:17
Supported exchange: E_FITOp (Eurex Interest Rate Options) | 2017-07-07 02:05:17
Supported exchange: ICE_ICOp (ICE EU Options) | 2017-07-07 02:05:17
Supported exchange: ICE_FOp (ICE EU Financial Options) | 2017-07-07 02:05:17
Supported exchange: ICE_CO (ICE US Commodity Futures) | 2017-07-07 02:05:17
Supported exchange: CME_COAL (NYMEX Coal Futures) | 2017-07-07 02:05:17
Supported exchange: CME_COp (CBOT Commodity Options) | 2017-07-07 02:05:17
Supported exchange: SGX_C (SGX Commodity Futures) | 2017-07-07 02:05:17
Supported exchange: CME_EqOp (CME Equity Options) | 2017-07-07 02:05:17
Supported exchange: E_VOL (Eurex Volatility Futures) | 2017-07-07 02:05:17
Supported exchange: CME_CL (NYMEX CrudeOil Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_IN (ICE US Index Futures) | 2017-07-07 02:05:17
Supported exchange: CME_Fo (CME Foreign Exchange Futures) | 2017-07-07 02:05:17
Supported exchange: CME_Ho (CME Housing Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_INOp (ICE US Index Options) | 2017-07-07 02:05:17
Supported exchange: CME_AgOp (CME Agricultural Options) | 2017-07-07 02:05:17
Supported exchange: CME_In (CME Interest Rate Futures) | 2017-07-07 02:05:17
Supported exchange: E_CUR (Eurex Currency Futures) | 2017-07-07 02:05:17
Supported exchange: E_FBDOp (Eurex Fixed Income Options) | 2017-07-07 02:05:17
Supported exchange: CME_CO (COMEX Futures) | 2017-07-07 02:05:17
Supported exchange: CME_Ag (CME Agricultural Futures) | 2017-07-07 02:05:17
Supported exchange: CME_EOp (CBOT Equity Options) | 2017-07-07 02:05:17
Supported exchange: CME_C (CBOT Commodity Futures) | 2017-07-07 02:05:17
Supported exchange: CME_F (CBOT Financial Futures) | 2017-07-07 02:05:17
Supported exchange: CME_E (CBOT Equity Futures) | 2017-07-07 02:05:17
Supported exchange: CME_K (KCBT Futures) | 2017-07-07 02:05:17
Supported exchange: CME_O (MGEX Futures) | 2017-07-07 02:05:17
Supported exchange: LME_PR (LME Precious Metal Futures) | 2017-07-07 02:05:17
Supported exchange: CME_FOp (CBOT Financial Options) | 2017-07-07 02:05:17
Supported exchange: ICE_MOp (ICE US Metals Options) | 2017-07-07 02:05:17
Supported exchange: E_FIXOp (E_FIXOp) | 2017-07-07 02:05:17
Supported exchange: E_INX (Eurex Index Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_M (ICE US Metals Futures) | 2017-07-07 02:05:17
Supported exchange: CME_OOp (MGEX Options) | 2017-07-07 02:05:17
Supported exchange: CME_COALOp (NYMEX Coal Options) | 2017-07-07 02:05:17
Supported exchange: ICE_CU (ICE US Currency Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_C (ICE EU Commodity Futures) | 2017-07-07 02:05:17
Supported exchange: CME_NG (NYMEX NatGas Futures) | 2017-07-07 02:05:17
Supported exchange: CME_CLOp (NYMEX CrudeOil Options) | 2017-07-07 02:05:17
Supported exchange: E_INT (Eurex Interest Rate Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_F (ICE EU Financial Futures) | 2017-07-07 02:05:17
Supported exchange: CME_NYOp (NYMEX Options) | 2017-07-07 02:05:17
Supported exchange: CME_We (CME Weather Futures) | 2017-07-07 02:05:17
Supported exchange: CME_REFOp (NYMEX Refined Products Options) | 2017-07-07 02:05:17
Supported exchange: CME_PET (NYMEX NGL/Petrochemicals Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_W (ICE Canada Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_COOp (ICE US Commodity Options) | 2017-07-07 02:05:17
Supported exchange: E_CUROp (Eurex Currency Options) | 2017-07-07 02:05:17
Supported exchange: CME_PETOp (NYMEX NGL/Petrochemicals Options) | 2017-07-07 02:05:17
Supported exchange: E_BND (Eurex Fixed Income Futures) | 2017-07-07 02:05:17
Supported exchange: CME_COOp (COMEX Options) | 2017-07-07 02:05:17
Supported exchange: LME_ME (LME Metal Futures) | 2017-07-07 02:05:17
Supported exchange: LME_PL (LME Plastic Futures) | 2017-07-07 02:05:17
Supported exchange: ICE_COp (ICE EU Commodity Options) | 2017-07-07 02:05:17
Supported exchange: CME_InOp (CME Interest Rate Options) | 2017-07-07 02:05:17
Supported exchange: CME_FREOp (NYMEX Freight Options) | 2017-07-07 02:05:17
Supported exchange: CME_ELEOp (NYMEX Power Options) | 2017-07-07 02:05:17
Supported exchange: CME_Eq (CME Equity Futures) | 2017-07-07 02:05:17
Supported exchange: CBOE_CFE (CFE) | 2017-07-07 02:05:17
Supported exchange: CME_NGOp (NYMEX NatGas Options) | 2017-07-07 02:05:17
Supported exchange: CME_NY (NYMEX Futures) | 2017-07-07 02:05:17
Supported exchange: CME_FoOp (CME Foreign Exchange Options) | 2017-07-07 02:05:17
Supported exchange: CME_REF (NYMEX Refined Products Futures) | 2017-07-07 02:05:17
Supported exchange: LME_IN (LME Index Futures) | 2017-07-07 02:05:17
CTS T4 FIX | Starting real-time market data updates for: CL.20170800.CME_NY. ID: 2 | 2017-07-07 02:05:17
CTS T4 FIX | Requesting security definition data for: CL.20170800.CME_NY. ID: 2 | 2017-07-07 02:05:17
CTS T4 FIX | Using primary service for historical data for CL.20170800.CME_NY | 2017-07-07 02:05:17
Intraday data recording state for symbol CL.20170800.CME_NY is set to download 'Pending'. | 2017-07-07 02:05:17
Delaying start of download for CL.20170800.CME_NY | 2017-07-07 02:05:17
CTS T4 FIX | Sending security definition request for symbol CL.20170800.CME_NY | 2017-07-07 02:05:20
CTS T4 FIX | Received matching security definition for symbol CL.20170800.CME_NY. Subscribing to data. | 2017-07-07 02:05:20
CTS T4 FIX | Received 1 security definitions for underlying symbol CL | 2017-07-07 02:05:20
Contract specifications for CL.20170800.CME_NY. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 10 | 2017-07-07 02:05:22
CTS T4 FIX | Requesting Open Orders for account: 460*. Request ID: 8035175 | 2017-07-07 02:05:23
HD Request # 4 | Downloading Intraday chart data for CL.20170800.CME_NY to the file CL.20170800.CME_NY.scid. Service: cts | 2017-07-07 02:05:23
HD Request # 4 | Download start date-time: 2017-07-05 12:32:03.000 | 2017-07-07 02:05:23
CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2017-07-07 02:05:23
CTS T4 FIX | No open orders for account 460* | 2017-07-07 02:05:23
CTS T4 FIX | Received unsolicited security definition for symbol CL.20170700.CME_NY. Making full security definition request for additional details. | 2017-07-07 02:05:23
CTS T4 FIX | Received Account Details collateral report for account: 460* | 2017-07-07 02:05:23
CTS T4 FIX | Received 'Account Update/Balance Data' collateral report. | 2017-07-07 02:05:23
CTS T4 FIX | Sending security definition request for symbol CL.20170700.CME_NY | 2017-07-07 02:05:23
CTS FIX Historical Data socket (6) | Creating socket. Using TLS 1.0. | 2017-07-07 02:05:23
CTS FIX Historical Data socket (6) | Connecting to IP: 208.116.215.116. | 2017-07-07 02:05:23
Symbol Error - CL.20170700.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found | 2017-07-07 02:05:23
CTS T4 FIX | Received 0 security definitions for underlying symbol CL | 2017-07-07 02:05:23
CTS FIX Historical Data: Sending the Logon message. | 2017-07-07 02:05:25
CTS FIX Historical Data: Connected to Historical data server. | 2017-07-07 02:05:26
HD Request # 4 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-05 00:00:00 to 2017-07-05 00:00:00 (US Central Time). | 2017-07-07 02:05:26
CTS T4 FIX | Requesting historical Fills for account: 460*. Request ID: 8035177 | 2017-07-07 02:05:30
CTS T4 FIX | Received Account List collateral report. | 2017-07-07 02:05:38
CTS T4 FIX | Server provided no historical order fills for account *-*-*-*-* | 2017-07-07 02:05:38
CTS FIX Historical Data socket (6) | Socket gracefully closed by remote side. | 2017-07-07 02:06:29
CTS FIX Historical Data socket (6) | Received socket Close event | 2017-07-07 02:06:29
CTS FIX Historical Data socket (6) | Initiating close of socket by core. | 2017-07-07 02:06:29
CTS FIX Historical Data socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-07 02:06:29
CTS FIX Historical Data socket (6) | Closed. | 2017-07-07 02:06:29
CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2017-07-07 02:06:29
CTS FIX Historical Data: Disconnected. | 2017-07-07 02:06:29
HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20170800.CME_NY | 2017-07-07 02:06:29

HD Request # 5 | Downloading Intraday chart data for CL.20170800.CME_NY to the file CL.20170800.CME_NY.scid. Service: cts | 2017-07-07 02:06:29
HD Request # 5 | Download start date-time: 2017-07-05 12:32:03.000 | 2017-07-07 02:06:29
CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2017-07-07 02:06:29
CTS FIX Historical Data socket (7) | Creating socket. Using TLS 1.0. | 2017-07-07 02:06:29
CTS FIX Historical Data socket (7) | Connecting to IP: 208.116.215.116. | 2017-07-07 02:06:29
CTS FIX Historical Data: Sending the Logon message. | 2017-07-07 02:06:29
CTS FIX Historical Data: Connected to Historical data server. | 2017-07-07 02:06:31
HD Request # 5 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-05 00:00:00 to 2017-07-05 00:00:00 (US Central Time). | 2017-07-07 02:06:31
HD Request # 5 | Receiving Intraday data for CL.20170800.CME_NY starting at 2017-07-03 17:00:00 | 2017-07-07 02:07:25
HD Request # 5 | Timestamp of first Intraday data file record written: 2017-07-05 12:32:12 | 2017-07-07 02:07:25
HD Request # 5 | Total records received: 565360 | 2017-07-07 02:07:25
HD Request # 5 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-06 00:00:00 to 2017-07-06 00:00:00 (US Central Time). | 2017-07-07 02:07:25
HTTP connection to ds01.ddfplus.com:80 (4) | Initiating close of socket by core. | 2017-07-07 02:08:00
HTTP connection to ds01.ddfplus.com:80 (4) | Shutdown started. Waiting for graceful close. | 2017-07-07 02:08:00
HTTP connection to ds01.ddfplus.com:80 (4) | Socket gracefully closed by remote side. | 2017-07-07 02:08:00
HTTP connection to ds01.ddfplus.com:80 (4) | Closed. | 2017-07-07 02:08:00
HD Request # 5 | Total records received: 982480 | 2017-07-07 02:08:13
HD Request # 5 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-07 00:00:00 to 2017-07-07 00:00:00 (US Central Time). | 2017-07-07 02:08:13
HD Request # 5 | Total records received: 1024775 | 2017-07-07 02:08:22
HD Request # 5 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-08 00:00:00 to 2017-07-08 00:00:00 (US Central Time). | 2017-07-07 02:08:22
HD Request # 5 | Total records received: 1024775 | 2017-07-07 02:08:23
HD Request # 5 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-09 00:00:00 to 2017-07-09 00:00:00 (US Central Time). | 2017-07-07 02:08:23
HD Request # 5 | Received 1024775 records from 2017-07-03 17:00:00 to 2017-07-07 02:08:15 (3.4 days) and wrote 535576 records for CL.20170800.CME_NY | 2017-07-07 02:08:24
Added 20 Time and Sales records to Intraday data file for CL.20170800.CME_NY after download. | 2017-07-07 02:08:24
HD Request # 5 | Intraday download COMPLETE for CL.20170800.CME_NY. Completion time: 1m 54s. Unique request ID: 3 | 2017-07-07 02:08:24
Removed historical data download ID 3 | 2017-07-07 02:08:24
Real-time Intraday chart data file updates started for CL.20170800.CME_NY | 2017-07-07 02:08:24
Intraday chart data file opened for CL.20170800.CME_NY | 2017-07-07 02:08:24

Opened cached Intraday file: C:\SierraChart\Data\CL.20170800.CME_NY.scid | 2017-07-07 02:08:34
CTS FIX Historical Data socket (7) | Received socket Close event | 2017-07-07 02:09:23
CTS FIX Historical Data socket (7) | Socket gracefully closed by remote side. | 2017-07-07 02:09:23
CTS FIX Historical Data socket (7) | Initiating close of socket by core. | 2017-07-07 02:09:23
CTS FIX Historical Data socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-07 02:09:23
CTS FIX Historical Data socket (7) | Closed. | 2017-07-07 02:09:23
CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2017-07-07 02:09:23
CTS FIX Historical Data: Disconnected. | 2017-07-07 02:09:23
CTS T4 FIX | Received 'Account Update/Balance Data' collateral report. | 2017-07-07 02:59:54
CTS FIX socket (5) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-07-07 03:02:00
CTS FIX socket (5) | Initiating close of socket by core. | 2017-07-07 03:02:00
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2017-07-07 03:02:00
Connection to the external service has been lost. | 2017-07-07 03:02:00
CTS FIX socket (5) | Shutdown started. Waiting for graceful close. | 2017-07-07 03:02:00
CTS T4 FIX | Disconnected. | 2017-07-07 03:02:00
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-07 03:02:00
CTS FIX socket (5) | Received socket Close event | 2017-07-07 03:02:00
CTS FIX socket (5) | Closed. | 2017-07-07 03:02:00

CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2017-07-07 03:02:03
CTS T4 FIX | Firm: Dorman | 2017-07-07 03:02:03
CTS FIX socket (19) | Creating socket. Using TLS 1.0. | 2017-07-07 03:02:03
CTS FIX socket (19) | Connecting to IP: 208.116.215.102. | 2017-07-07 03:02:03
CTS FIX: Sending the Logon message. | 2017-07-07 03:02:04
CTS T4 FIX | FIX version: 4.3.73.3 | 2017-07-07 03:02:05
CTS T4 FIX | Connected to data and trading server. | 2017-07-07 03:02:05
CTS T4 FIX | Starting real-time market data updates for: CME_CO-GC-CME_20140600_GCM4. ID: 1 | 2017-07-07 03:02:05
Symbol Error - CME_CO-GC-CME_20140600_GCM4 is unknown, unavailable, or improperly formatted. CTS T4 FIX | Symbol format needs to be [contract].[market].[exchange]. | 2017-07-07 03:02:05
CTS T4 FIX | Requesting security definition data for: CME_CO-GC-CME_20140600_GCM4. ID: 1 | 2017-07-07 03:02:05
CTS T4 FIX | Using primary service for historical data for CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 03:02:05
Intraday data recording state for symbol CME_CO-GC-CME_20140600_GCM4 is set to download 'Pending'. | 2017-07-07 03:02:05
HD Request # 6 | Downloading Intraday chart data for CME_CO-GC-CME_20140600_GCM4 to the file CME_CO-GC-CME_20140600_GCM4.scid. Service: cts | 2017-07-07 03:02:05
HD Request # 6 | Download start date-time: 2013-06-30 18:59:59.000 | 2017-07-07 03:02:05
CTS T4 FIX | Invalid symbol format. Needs to be [contract].[market].[exchange]. Symbol: CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 03:02:05 *
HD Request # 6 | Error downloading historical Intraday data for CME_CO-GC-CME_20140600_GCM4. CTS T4 FIX | Invalid symbol format. Needs to be [contract].[market].[exchange]. Symbol: CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 03:02:05
HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 03:02:05
HD Request # 6 | Intraday download COMPLETE for CME_CO-GC-CME_20140600_GCM4. Completion time: 0s. Unique request ID: 4 | 2017-07-07 03:02:05
Removed historical data download ID 4 | 2017-07-07 03:02:05
Real-time Intraday chart data file updates started for CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 03:02:05
Intraday chart data file opened for CME_CO-GC-CME_20140600_GCM4 | 2017-07-07 03:02:05

CTS T4 FIX | Starting real-time market data updates for: CL.20170800.CME_NY. ID: 2 | 2017-07-07 03:02:05
CTS T4 FIX | Requesting security definition data for: CL.20170800.CME_NY. ID: 2 | 2017-07-07 03:02:05
CTS T4 FIX | Using primary service for historical data for CL.20170800.CME_NY | 2017-07-07 03:02:05
Intraday data recording state for symbol CL.20170800.CME_NY is set to download 'Pending'. | 2017-07-07 03:02:05
Delaying start of download for CL.20170800.CME_NY | 2017-07-07 03:02:05
CTS T4 FIX | Received Account List collateral report. | 2017-07-07 03:02:05
CTS T4 FIX | Subscribing to account: 460* | 2017-07-07 03:02:05
Supported exchange: LME_PR (LME Precious Metal Futures) | 2017-07-07 03:02:05
Supported exchange: CME_HoOp (CME Housing Options) | 2017-07-07 03:02:05
Supported exchange: E_CUR (Eurex Currency Futures) | 2017-07-07 03:02:05
Supported exchange: ICE_CO (ICE US Commodity Futures) | 2017-07-07 03:02:05
Supported exchange: SGX_COp (SGX Commodity Options) | 2017-07-07 03:02:05
Supported exchange: ICE_IN (ICE US Index Futures) | 2017-07-07 03:02:05
Supported exchange: ICE_COOp (ICE US Commodity Options) | 2017-07-07 03:02:05
Supported exchange: CME_COALOp (NYMEX Coal Options) | 2017-07-07 03:02:05
Supported exchange: CME_REF (NYMEX Refined Products Futures) | 2017-07-07 03:02:05
Supported exchange: ICE_WOp (ICE Canada Options) | 2017-07-07 03:02:05
Supported exchange: ICE_ICOp (ICE EU Options) | 2017-07-07 03:02:05
Supported exchange: CME_COOp (COMEX Options) | 2017-07-07 03:02:05
Supported exchange: ICE_IC (ICE EU Futures) | 2017-07-07 03:02:05
Supported exchange: CME_InOp (CME Interest Rate Options) | 2017-07-07 03:02:05
Supported exchange: CME_OOp (MGEX Options) | 2017-07-07 03:02:05
Supported exchange: CME_FREOp (NYMEX Freight Options) | 2017-07-07 03:02:05
Supported exchange: CME_COp (CBOT Commodity Options) | 2017-07-07 03:02:05
Supported exchange: LME_ME (LME Metal Futures) | 2017-07-07 03:02:05
Supported exchange: E_INXOp (Eurex Index Options) | 2017-07-07 03:02:05
Supported exchange: CME_PETOp (NYMEX NGL/Petrochemicals Options) | 2017-07-07 03:02:05
Supported exchange: CME_Eq (CME Equity Futures) | 2017-07-07 03:02:05
Supported exchange: CME_ELE (NYMEX Power Futures) | 2017-07-07 03:02:05
Supported exchange: E_CUROp (Eurex Currency Options) | 2017-07-07 03:02:05
Supported exchange: CME_COAL (NYMEX Coal Futures) | 2017-07-07 03:02:05
Supported exchange: L_J (Euronext Index Futures) | 2017-07-07 03:02:05
Supported exchange: CME_EOp (CBOT Equity Options) | 2017-07-07 03:02:05
Supported exchange: ICE_MOp (ICE US Metals Options) | 2017-07-07 03:02:05
Supported exchange: L_Y (Euronext Commodity Futures) | 2017-07-07 03:02:05
Supported exchange: CME_EqOp (CME Equity Options) | 2017-07-07 03:02:05
Supported exchange: E_INX (Eurex Index Futures) | 2017-07-07 03:02:05
Supported exchange: CME_FOp (CBOT Financial Options) | 2017-07-07 03:02:05
Supported exchange: E_INT (Eurex Interest Rate Futures) | 2017-07-07 03:02:05
Supported exchange: CME_CLOp (NYMEX CrudeOil Options) | 2017-07-07 03:02:05
Supported exchange: CME_REFOp (NYMEX Refined Products Options) | 2017-07-07 03:02:05
Supported exchange: CME_Ag (CME Agricultural Futures) | 2017-07-07 03:02:05
Supported exchange: ICE_COp (ICE EU Commodity Options) | 2017-07-07 03:02:05
Supported exchange: CME_NG (NYMEX NatGas Futures) | 2017-07-07 03:02:05
Supported exchange: CME_AgOp (CME Agricultural Options) | 2017-07-07 03:02:05
Supported exchange: E_VOL (Eurex Volatility Futures) | 2017-07-07 03:02:05
Supported exchange: E_FBDOp (Eurex Fixed Income Options) | 2017-07-07 03:02:05
Supported exchange: CME_NYOp (NYMEX Options) | 2017-07-07 03:02:05
Supported exchange: CME_NY (NYMEX Futures) | 2017-07-07 03:02:05
Supported exchange: LME_PL (LME Plastic Futures) | 2017-07-07 03:02:05
Supported exchange: LME_IN (LME Index Futures) | 2017-07-07 03:02:06
Supported exchange: CBOE_CFE (CFE) | 2017-07-07 03:02:06
Supported exchange: L_YOp (Euronext Commodity Options) | 2017-07-07 03:02:06
Supported exchange: CME_ELEOp (NYMEX Power Options) | 2017-07-07 03:02:06
Supported exchange: CME_NGOp (NYMEX NatGas Options) | 2017-07-07 03:02:06
Supported exchange: ICE_M (ICE US Metals Futures) | 2017-07-07 03:02:06
Supported exchange: CME_We (CME Weather Futures) | 2017-07-07 03:02:06
Supported exchange: ICE_C (ICE EU Commodity Futures) | 2017-07-07 03:02:06
Supported exchange: ICE_CU (ICE US Currency Futures) | 2017-07-07 03:02:06
Supported exchange: ICE_F (ICE EU Financial Futures) | 2017-07-07 03:02:06
Supported exchange: ICE_FOp (ICE EU Financial Options) | 2017-07-07 03:02:06
Supported exchange: CME_Fo (CME Foreign Exchange Futures) | 2017-07-07 03:02:06
Supported exchange: CME_FRE (NYMEX Freight Futures) | 2017-07-07 03:02:06
Supported exchange: ICE_W (ICE Canada Futures) | 2017-07-07 03:02:06
Supported exchange: ICE_INOp (ICE US Index Options) | 2017-07-07 03:02:06
Supported exchange: CME_Ho (CME Housing Futures) | 2017-07-07 03:02:06
Supported exchange: E_BND (Eurex Fixed Income Futures) | 2017-07-07 03:02:06
Supported exchange: CME_C (CBOT Commodity Futures) | 2017-07-07 03:02:06
Supported exchange: CME_FoOp (CME Foreign Exchange Options) | 2017-07-07 03:02:06
Supported exchange: SGX_C (SGX Commodity Futures) | 2017-07-07 03:02:06
Supported exchange: CME_F (CBOT Financial Futures) | 2017-07-07 03:02:06
Supported exchange: CME_KOp (KCBT Options) | 2017-07-07 03:02:06
Supported exchange: CME_E (CBOT Equity Futures) | 2017-07-07 03:02:06
Supported exchange: CME_CO (COMEX Futures) | 2017-07-07 03:02:06
Supported exchange: CME_K (KCBT Futures) | 2017-07-07 03:02:06
Supported exchange: CME_O (MGEX Futures) | 2017-07-07 03:02:06
Supported exchange: E_FIXOp (E_FIXOp) | 2017-07-07 03:02:06
Supported exchange: E_FITOp (Eurex Interest Rate Options) | 2017-07-07 03:02:06
Supported exchange: CME_CL (NYMEX CrudeOil Futures) | 2017-07-07 03:02:06
Supported exchange: CME_PET (NYMEX NGL/Petrochemicals Futures) | 2017-07-07 03:02:06
Supported exchange: CME_In (CME Interest Rate Futures) | 2017-07-07 03:02:06
CTS T4 FIX | Sending security definition request for symbol CL.20170800.CME_NY | 2017-07-07 03:02:06
CTS T4 FIX | Received matching security definition for symbol CL.20170800.CME_NY. Subscribing to data. | 2017-07-07 03:02:06
CTS T4 FIX | Received 1 security definitions for underlying symbol CL | 2017-07-07 03:02:06
Contract specifications for CL.20170800.CME_NY. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 10 | 2017-07-07 03:02:07
Delaying start of download for CL.20170800.CME_NY | 2017-07-07 03:02:07
CTS T4 FIX | Requesting Open Orders for account: 460*. Request ID: 8035184 | 2017-07-07 03:02:10
HD Request # 7 | Downloading Intraday chart data for CL.20170800.CME_NY to the file CL.20170800.CME_NY.scid. Service: cts | 2017-07-07 03:02:10
HD Request # 7 | Download start date-time: 2017-07-07 03:01:58.000 | 2017-07-07 03:02:10
CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2017-07-07 03:02:10
CTS T4 FIX | No open orders for account 460* | 2017-07-07 03:02:10
CTS FIX Historical Data socket (20) | Creating socket. Using TLS 1.0. | 2017-07-07 03:02:10
CTS FIX Historical Data socket (20) | Connecting to IP: 208.116.215.116. | 2017-07-07 03:02:10
CTS T4 FIX | Received unsolicited security definition for symbol CL.20170700.CME_NY. Making full security definition request for additional details. | 2017-07-07 03:02:10
CTS T4 FIX | Received Account Details collateral report for account: 460* | 2017-07-07 03:02:10
CTS T4 FIX | Received 'Account Update/Balance Data' collateral report. | 2017-07-07 03:02:10
CTS T4 FIX | Sending security definition request for symbol CL.20170700.CME_NY | 2017-07-07 03:02:10
CTS FIX Historical Data: Sending the Logon message. | 2017-07-07 03:02:11
Symbol Error - CL.20170700.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found | 2017-07-07 03:02:11
CTS T4 FIX | Received 0 security definitions for underlying symbol CL | 2017-07-07 03:02:11
CTS FIX Historical Data: Connected to Historical data server. | 2017-07-07 03:02:14
HD Request # 7 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-07 00:00:00 to 2017-07-07 00:00:00 (US Central Time). | 2017-07-07 03:02:14
CTS T4 FIX | Requesting historical Fills for account: 460*. Request ID: 8035186 | 2017-07-07 03:02:20
CTS T4 FIX | Received Account List collateral report. | 2017-07-07 03:02:23
CTS T4 FIX | Server provided no historical order fills for account *-*-*-*-* | 2017-07-07 03:02:23
HD Request # 7 | Receiving Intraday data for CL.20170800.CME_NY starting at 2017-07-06 17:00:00 | 2017-07-07 03:02:28
HD Request # 7 | Timestamp of first Intraday data file record written: 2017-07-07 03:02:00 | 2017-07-07 03:02:28
HD Request # 7 | Total records received: 54367 | 2017-07-07 03:02:28
HD Request # 7 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-08 00:00:00 to 2017-07-08 00:00:00 (US Central Time). | 2017-07-07 03:02:28
HD Request # 7 | Total records received: 54367 | 2017-07-07 03:02:31
HD Request # 7 | Requesting historical Tick data for CL.20170800.CME_NY from 2017-07-09 00:00:00 to 2017-07-09 00:00:00 (US Central Time). | 2017-07-07 03:02:31
HD Request # 7 | Received 54367 records from 2017-07-06 17:00:00 to 2017-07-07 03:02:11 (10.0 hours) and wrote 133 records for CL.20170800.CME_NY | 2017-07-07 03:02:33
Added 105 Time and Sales records to Intraday data file for CL.20170800.CME_NY after download. | 2017-07-07 03:02:33
HD Request # 7 | Intraday download COMPLETE for CL.20170800.CME_NY. Completion time: 24s. Unique request ID: 5 | 2017-07-07 03:02:33
Removed historical data download ID 5 | 2017-07-07 03:02:33
Real-time Intraday chart data file updates started for CL.20170800.CME_NY | 2017-07-07 03:02:33
Intraday chart data file opened for CL.20170800.CME_NY | 2017-07-07 03:02:33

Opened cached Intraday file: C:\SierraChart\Data\CL.20170800.CME_NY.scid | 2017-07-07 03:02:39
CTS FIX Historical Data socket (20) | Socket gracefully closed by remote side. | 2017-07-07 03:03:31
CTS FIX Historical Data socket (20) | Received socket Close event | 2017-07-07 03:03:31
CTS FIX Historical Data socket (20) | Initiating close of socket by core. | 2017-07-07 03:03:31
CTS FIX Historical Data socket (20) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-07 03:03:31
CTS FIX Historical Data socket (20) | Closed. | 2017-07-07 03:03:31
CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2017-07-07 03:03:31
CTS FIX Historical Data: Disconnected. | 2017-07-07 03:03:31
CTS T4 FIX | Received 'Account Update/Balance Data' collateral report. | 2017-07-07 03:04:18
[2017-07-07 11:36:04]
[Go To First Post]
SviCh - Posts: 40
Seems that disconnect was caused by this:
CTS FIX socket (5) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-07-07 03:02:00

The described thing happened once again, order disappeared also.
[2017-07-07 14:38:21]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you say an order disappeared do you mean a Position?

CTS FIX socket (5) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-07-07 03:02:00
CTS FIX socket (5) | Initiating close of socket by core. | 2017-07-07 03:02:00
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2017-07-07 03:02:00
Connection to the external service has been lost. | 2017-07-07 03:02:00
This is the reason for the problem but this is just due to some general connectivity issue that we have no control over.



I cannot user "CTS Trading Dorman" Data/Trade Services setting, because there are no input fields for entering username/password.
To use this service, you need to follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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