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Date/Time: Sun, 05 May 2024 07:42:09 +0000



didn't success to connect to the data

View Count: 762

[2017-07-04 11:52:52]
User558452 - Posts: 9
hello I didn't success to connect
Reading Internal Order ID file. | 2017-07-04 11:28:40
Reading Trade Orders file. | 2017-07-04 11:28:40
Reading Trade Positions file. | 2017-07-04 11:28:40
Listening on UDP port 22903. | 2017-07-04 11:28:40
Software version: 1568 | 2017-07-04 11:28:40
Uses New Spreadsheets | 2017-07-04 11:28:40
Usage end date: 2018-07-25 | 2017-07-04 11:28:40
Enabled for: Advanced Features. | 2017-07-04 11:28:40
Enabled for: Advanced Features 2. | 2017-07-04 11:28:40
Enabled for: Sierra Chart Historical Data Service. | 2017-07-04 11:28:40
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-07-04 11:28:40
Enabled for: INDEXES_DATA_BARCHART | 2017-07-04 11:28:40
Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-07-04 11:28:40
Received 1 data feed usernames. | 2017-07-04 11:28:40
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-04 11:28:40
Current selected Data/Trading service: SC Data - All Services | 2017-07-04 11:28:40
Chart Update Interval: 500 | 2017-07-04 11:28:40
Time Zone: +00:00:00 (UTC+00) | 2017-07-04 11:28:40
2017-07-04 14:28:43 Local computer time | 2017-07-04 11:28:40
2017-07-04 11:28:43 Local computer time in UTC | 2017-07-04 11:28:40
2017-07-04 11:28:43 Local computer time in SC Time Zone | 2017-07-04 11:28:40
2017-07-04 11:28:42 Server time in UTC | 2017-07-04 11:28:40
Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-07-04 11:28:40
Program path: C:\SierraChart\ | 2017-07-04 11:28:40
Data Files path: C:\SierraChart\Data\ | 2017-07-04 11:28:40
OS Version Number: 6.2 | 2017-07-04 11:28:40
Locale Setting: C | 2017-07-04 11:28:40

Checking for new symbol settings for service code scdataallservices | 2017-07-04 11:28:40
HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-07-04 11:28:40
HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-07-04 11:28:40
Symbol settings are up-to-date for scdataallservices | 2017-07-04 11:28:47

SC Data - All Services | Connected to data server. | 2017-07-04 11:28:48
NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2017-07-04 11:28:48
HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-07-04 11:28:52
HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-07-04 11:28:52
HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-07-04 11:28:52
HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 11:28:52
HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-07-04 11:28:52
I1Q17 1 Min #1 | Reloading chart. | 2017-07-04 11:29:57
SC Data - All Services | Starting real-time market data updates for: I1Q17. ID: 1 | 2017-07-04 11:29:58
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: I1Q17 | 2017-07-04 11:29:58
SC Data - All Services | Requesting security definition data for: I1Q17. ID: 1 | 2017-07-04 11:29:58
Intraday data recording state for symbol I1Q17 is set to download 'Pending'. | 2017-07-04 11:29:58
Delaying start of download for I1Q17 | 2017-07-04 11:29:58
HD Request # 2 | Downloading Intraday chart data for I1Q17 to the file I1Q17.scid. Service: scdataallservices | 2017-07-04 11:30:03
HD Request # 2 | Download start date-time: 2017-06-26 18:08:20.000 | 2017-07-04 11:30:03
HD Request # 2 | Using user Barchart Historical data account. | 2017-07-04 11:30:03
HD Request # 2 | Requesting historical Intraday Minute data for I1Q17 starting at 2017-06-26 13:08:20 (Exchange time). | 2017-07-04 11:30:03
HTTP connection to ds01.ddfplus.com:80 (4) | Creating socket. | 2017-07-04 11:30:03
HTTP connection to ds01.ddfplus.com:80 (4) | Connecting to IP: 8.18.161.123. | 2017-07-04 11:30:03
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for I1Q17 | 2017-07-04 11:30:03
HD Request # 2 | Intraday download COMPLETE for I1Q17. Completion time: 0s. Unique request ID: 1 | 2017-07-04 11:30:03
Removed historical data download ID 1 | 2017-07-04 11:30:03
Real-time Intraday chart data file updates started for I1Q17 | 2017-07-04 11:30:03
Opened cached Intraday file: C:\SierraChart\Data\I1Q17.scid | 2017-07-04 11:30:03
Intraday chart data file opened for I1Q17 | 2017-07-04 11:30:03

I1Q17 1 Min #2 | Reloading chart. | 2017-07-04 11:30:16
HTTP connection to ds01.ddfplus.com:80 (4) | Socket gracefully closed by remote side. | 2017-07-04 11:31:08
HTTP connection to ds01.ddfplus.com:80 (4) | Received socket Close event | 2017-07-04 11:31:08
HTTP connection to ds01.ddfplus.com:80 (4) | Initiating close of socket by core. | 2017-07-04 11:31:08
HTTP connection to ds01.ddfplus.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 11:31:08
HTTP connection to ds01.ddfplus.com:80 (4) | Closed. | 2017-07-04 11:31:08
The above has been sent to support. | 2017-07-04 11:32:07 *
HTTP connection to www.sierrachart.com:80 (5) | Creating socket. | 2017-07-04 11:32:07
HTTP connection to www.sierrachart.com:80 (5) | Connecting to IP: 204.15.192.108. | 2017-07-04 11:32:07
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2017-07-04 11:32:08
HTTP connection to www.sierrachart.com:80 (5) | Socket gracefully closed by remote side. | 2017-07-04 11:32:13
HTTP connection to www.sierrachart.com:80 (5) | Received socket Close event | 2017-07-04 11:32:13
HTTP connection to www.sierrachart.com:80 (5) | Initiating close of socket by core. | 2017-07-04 11:32:13
HTTP connection to www.sierrachart.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 11:32:13
HTTP connection to www.sierrachart.com:80 (5) | Closed. | 2017-07-04 11:32:13
I1Q17 1 Min #1 | Reloading chart. | 2017-07-04 11:49:45
Downloading Remote Assistance file.... | 2017-07-04 11:50:46
HTTP connection to www.sierrachart.com:80 (10) | Creating socket. | 2017-07-04 11:50:46
HTTP connection to www.sierrachart.com:80 (10) | Connecting to IP: 204.15.192.108. | 2017-07-04 11:50:46
Download is complete, starting Remote Assistance. | 2017-07-04 11:50:54
HTTP connection to www.sierrachart.com:80 (10) | Socket gracefully closed by remote side. | 2017-07-04 11:50:57
HTTP connection to www.sierrachart.com:80 (10) | Received socket Close event | 2017-07-04 11:50:57
HTTP connection to www.sierrachart.com:80 (10) | Initiating close of socket by core. | 2017-07-04 11:50:57
HTTP connection to www.sierrachart.com:80 (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 11:50:57
HTTP connection to www.sierrachart.com:80 (10) | Closed. | 2017-07-04 11:50:57
HTTP connection to www.sierrachart.com:80 (11) | Creating socket. | 2017-07-04 11:52:08
HTTP connection to www.sierrachart.com:80 (11) | Connecting to IP: 204.15.192.108. | 2017-07-04 11:52:08
Received Date-time from server. Delay adjusted UTC Date-time: 2017-07-04 11:52:08.551. Round-trip delay: 00:00:00.196 | 2017-07-04 11:52:09
Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client. | 2017-07-04 11:52:09 *
[2017-07-04 15:32:41]
Sierra Chart Engineering - Posts: 104368
What particular futures market do you want to open a chart for?

What futures trading/brokerage service do you use? For the reason why we ask this question, refer to:

Sierra Chart Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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