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Direct MessagesDate/Time: Mon, 29 Apr 2024 02:03:33 +0000
Version update keeps failing
View Count: 505
| [2017-06-29 11:53:19] |
| User83943 - Posts: 2 |
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Version 1568 won't install, have tried several times. Have cleaned cache in IE and Firefox, still not working. What more can I do? Copy of log follows: Reading Internal Order ID file. | 2017-06-29 12:35:39 Reading Trade Orders file. | 2017-06-29 12:35:39 Reading Trade Positions file. | 2017-06-29 12:35:39 Software version: 1536 | 2017-06-29 12:35:39 Uses New Spreadsheets | 2017-06-29 12:35:39 Usage end date: 2018-04-06 | 2017-06-29 12:35:39 Enabled for: Advanced Features. | 2017-06-29 12:35:39 Enabled for: Sierra Chart Historical Data Service. | 2017-06-29 12:35:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-29 12:35:39 Current selected Data/Trading service: SC Data - All Services | 2017-06-29 12:35:39 Chart Update Interval: 500 | 2017-06-29 12:35:39 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2017-06-29 12:35:39 2017-06-29 12:35:42 Local computer time | 2017-06-29 12:35:39 2017-06-29 11:35:42 Local computer time in UTC | 2017-06-29 12:35:39 2017-06-29 12:35:42 Local computer time in SC Time Zone | 2017-06-29 12:35:39 2017-06-29 11:35:41 Server time in UTC | 2017-06-29 12:35:39 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-06-29 12:35:39 Program path: C:\SierraChart\ | 2017-06-29 12:35:39 Data Files path: C:\SierraChart\Data\ | 2017-06-29 12:35:39 OS Version Number: 6.2 | 2017-06-29 12:35:39 Locale Setting: C | 2017-06-29 12:35:39 Checking for new symbol settings for service code scdataallservices | 2017-06-29 12:35:39 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-29 12:35:39 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-06-29 12:35:44 Symbol settings are up-to-date for scdataallservices | 2017-06-29 12:35:46 SC Data - All Services | Connected to data server. | 2017-06-29 12:35:48 SC Data - All Services | Starting real-time market data updates for: SEKEUR. ID: 1 | 2017-06-29 12:35:48 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SEKEUR | 2017-06-29 12:35:48 SC Data - All Services | Requesting security definition data for: SEKEUR. ID: 1 | 2017-06-29 12:35:48 Intraday data recording state for symbol SEKEUR is set to download 'Pending'. | 2017-06-29 12:35:48 Delaying start of download for SEKEUR | 2017-06-29 12:35:48 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-06-29 12:35:50 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-06-29 12:35:50 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-06-29 12:35:50 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-29 12:35:50 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-06-29 12:35:50 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-29 12:35:51 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-29 12:35:51 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-29 12:35:51 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-29 12:35:51 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-29 12:35:51 HD Request # 2 | Downloading Intraday chart data for SEKEUR to the file SEKEUR.scid. Service: scdataallservices | 2017-06-29 12:35:53 HD Request # 2 | Download start date-time: 2017-06-29 11:55:00.000 | 2017-06-29 12:35:53 HD Request # 2 | Requesting historical Intraday Minute data for ^SEKEUR starting at 2017-06-29 05:55:00 (Exchange time). | 2017-06-29 12:35:53 HTTP connection to ds01.ddfplus.com:80 (5) | Creating socket. | 2017-06-29 12:35:54 HD Request # 2 | Receiving Intraday data for SEKEUR starting at 2017-06-29 11:55:00 | 2017-06-29 12:35:54 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-06-29 11:56:00 | 2017-06-29 12:35:54 HD Request # 2 | Received 31 records from 2017-06-29 11:55:00 to 2017-06-29 12:25:00 (30.0 minutes) and wrote 30 records for SEKEUR | 2017-06-29 12:35:54 HD Request # 2 | Intraday download COMPLETE for SEKEUR. Completion time: 1s. Unique request ID: 1 | 2017-06-29 12:35:54 Removed historical data download ID 1 | 2017-06-29 12:35:54 Real-time Intraday chart data file updates started for SEKEUR | 2017-06-29 12:35:54 Intraday chart data file opened for SEKEUR | 2017-06-29 12:35:54 HTTP connection to ds01.ddfplus.com:80 (5) | Socket gracefully closed by remote side. | 2017-06-29 12:36:59 HTTP connection to ds01.ddfplus.com:80 (5) | Received socket Close event | 2017-06-29 12:36:59 HTTP connection to ds01.ddfplus.com:80 (5) | Initiating close of socket by core. | 2017-06-29 12:36:59 HTTP connection to ds01.ddfplus.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-29 12:36:59 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. | 2017-06-29 12:36:59 |
| [2017-06-29 16:37:53] |
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We do not see any evidence in this Message Log that you selected Help >> Download Current Version. Do that again and post a copy of the Message Log again following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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