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futures data feed question

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[2017-06-08 05:05:33] #1 [Go To First Post]
User759208 - Posts: 16
Hi was wondering how do I get real time on comex gold future chart. i activated comex exchange and also the sc data services but im still not gettting real time feed. i am using td ameritrade as my broker but using sc data instead

[2017-06-08 06:01:23] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You should be receiving the real-time COMEX futures data. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-06-08 15:33:57] #3 [Go To First Post]
User759208 - Posts: 16
Reading Internal Order ID file. \| 2017-06-08 11:31:59 Reading Trade Orders file. \| 2017-06-08 11:31:59 Reading Trade Positions file. \| 2017-06-08 11:31:59 Listening on UDP port 22903. \| 2017-06-08 11:31:59 Software version: 1564 \| 2017-06-08 11:31:59 Uses New Spreadsheets \| 2017-06-08 11:31:59 Usage end date: 2017-06-11 \| 2017-06-08 11:31:59 Enabled for: Advanced Features. \| 2017-06-08 11:31:59 Enabled for: Advanced Features 2. \| 2017-06-08 11:31:59 Enabled for: Sierra Chart Historical Data Service. \| 2017-06-08 11:31:59 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2017-06-08 11:31:59 Enabled for: INDEXES_DATA_BARCHART \| 2017-06-08 11:31:59 Enabled for: COMEX with Market Depth for nonprofessional Trading accounts \| 2017-06-08 11:31:59 Received 1 data feed usernames. \| 2017-06-08 11:31:59 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-06-08 11:31:59 Current selected Data/Trading service: SC Data - All Services \| 2017-06-08 11:31:59 Chart Update Interval: 500 \| 2017-06-08 11:31:59 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-06-08 11:31:59 2017-06-08 11:32:01 Local computer time \| 2017-06-08 11:31:59 2017-06-08 15:32:01 Local computer time in UTC \| 2017-06-08 11:31:59 2017-06-08 11:32:01 Local computer time in SC Time Zone \| 2017-06-08 11:31:59 2017-06-08 15:31:58 Server time in UTC \| 2017-06-08 11:31:59 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2017-06-08 11:31:59 Program path: C:\SierraChart\ \| 2017-06-08 11:31:59 Data Files path: C:\SierraChart\Data\ \| 2017-06-08 11:31:59 OS Version Number: 6.2 \| 2017-06-08 11:31:59 Locale Setting: C \| 2017-06-08 11:31:59 Checking for new symbol settings for service code scdataallservices \| 2017-06-08 11:31:59 HTTPS connection to www.sierrachart.com:443 (3) \| Creating socket. Using TLS 1.2. \| 2017-06-08 11:31:59 HTTPS connection to www.sierrachart.com:443 (3) \| Connecting to IP: 5.9.8.236. \| 2017-06-08 11:31:59 Symbol settings are up-to-date for scdataallservices \| 2017-06-08 11:32:06 SC Data - All Services \| Connected to data server. \| 2017-06-08 11:32:06 NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. \| 2017-06-08 11:32:06 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event \| 2017-06-08 11:32:11 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-06-08 11:32:11 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-06-08 11:32:11 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-06-08 11:32:11 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-06-08 11:32:11 GCQ17 [C] 60 Min #1 \| Reloading chart. \| 2017-06-08 11:32:12 Mapping GCQ17 to GCQ17. Service code: comex \| 2017-06-08 11:32:13 SC Data - All Services \| Starting real-time market data updates for: GCQ17. ID: 1 \| 2017-06-08 11:32:13 SC Data - All Services \| Using username 0 \| 2017-06-08 11:32:13 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2017-06-08 11:32:13 DTC Client (4) \| Creating socket. \| 2017-06-08 11:32:13 DTC Client (4) \| Connecting to IP: 8.18.161.135. \| 2017-06-08 11:32:13 SC Data - All Services \| Requesting security definition data for: GCQ17. ID: 1 \| 2017-06-08 11:32:13 Intraday data recording state for symbol GCQ17 is set to download 'Pending'. \| 2017-06-08 11:32:13 Delaying start of download for GCQ17 \| 2017-06-08 11:32:13 SC Data - All Services \| Connected to server. \| 2017-06-08 11:32:13 SC Data - All Services \| Starting socket receive thread. \| 2017-06-08 11:32:13 SC Data - All Services \| Sending Encoding Request to server \| 2017-06-08 11:32:13 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2017-06-08 11:32:13 SC Data - All Services \| Sending logon request message. \| 2017-06-08 11:32:13 SC Data - All Services \| Received logon response. \| 2017-06-08 11:32:13 SC Data - All Services \| Server Name: SC Realtime Server. \| 2017-06-08 11:32:13 SC Data - All Services \| Server protocol version: 7. Client protocol version: 7 \| 2017-06-08 11:32:13 SC Data - All Services \| Successfully connected. \| 2017-06-08 11:32:13 SC Data - All Services \| Trading is not supported. \| 2017-06-08 11:32:13 SC Data - All Services \| Restarting real-time data updates for symbol: GCQ17 -> GCQ17 \| 2017-06-08 11:32:13 Symbol Error - GCQ17 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2017-06-08 11:32:13 SC Data - All Services \| Received security definition for symbol GCQ17 \| 2017-06-08 11:32:13 Date Time Of Last Edit: 2017-06-08 15:49:43

[2017-06-08 15:35:22] #4 [Go To First Post]
User759208 - Posts: 16
Ignore the vsa plugin error. that is my message log. for some reason i cannot get real time feed on any gold futures.

[2017-06-08 15:36:41] #5 [Go To First Post]
User759208 - Posts: 16
I did just get this one now too. HTTP connection to ds01.ddfplus.com:80 (6) \| Socket gracefully closed by remote side. \| 2017-06-08 11:34:04 HTTP connection to ds01.ddfplus.com:80 (6) \| Received socket Close event \| 2017-06-08 11:34:04 HTTP connection to ds01.ddfplus.com:80 (6) \| Initiating close of socket by core. \| 2017-06-08 11:34:04 HTTP connection to ds01.ddfplus.com:80 (6) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-06-08 11:34:04 HTTP connection to ds01.ddfplus.com:80 (6) \| Closed. \| 2017-06-08 11:34:04

[2017-06-08 15:49:18] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
According to CME rules, to receive the real-time CME futures data, you need to connect your TD Ameritrade account. Just follow through the instructions here for this: Sierra Chart Exchange Data Feed: Integration with Trading Services This is the relevant message: NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. \| 2017-06-08 11:32:06 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-08 15:50:12

[2017-06-08 16:52:11] #7 [Go To First Post]
User759208 - Posts: 16
Ok thats probably what it is. I dont have my TD account funded with 500$. I have to do that in order for the feed to work. Correct?

[2017-06-08 18:11:45] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes this is correct. We apologize for the delay. Do you want us to cancel and issue a refund for the data feed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-08 18:12:17

[2017-06-08 18:33:22] #9 [Go To First Post]
User759208 - Posts: 16
If you could that would be great. You can just credit the account the amount if possible

[2017-06-08 18:51:51] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will do that and the amount will be credited back to your Sierra Chart Services Balance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-06-08 22:30:32] #11 [Go To First Post]
User759208 - Posts: 16
thanks for your help

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