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Direct MessagesDate/Time: Fri, 03 May 2024 05:20:41 +0000
No live prices on futures with CME?
View Count: 797
| [2017-06-01 13:24:35] |
| Sporken - Posts: 82 |
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Everything was working fine last night I've got live prices on forex and EUREX but not from CME. My CME charts show an orange box with "Symbol is unknown. Click for symbol information." I tried updating to the latest prerelease an hour ago, but it didn't fix it. Before that I updated yesterday to get your commit of sc.BaseGraphConstantRangeScaleMode (thanks!) The charts are set to auto-rollover to the next contract. I think they're all up to date. I conected to my live IB account a couple of days ago. I've got live prices from CME on Interactive Brokers. (Crude oil CLN7 for example) I checked my service balance and it was down to only $4.72 IIRC so I added another $500 and restarted Sierra. My subscription page shows an entry with "
Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Market Depth Included: Yes Symbols: CME, GBLX, CBOT, CBOTM, COMEX, CXMI, NYMEX, NYMI " I see this in my log - Is there maybe a problem with CME? or with my service subscription perhaps? Any help is appreciated. HD Request # 135 | Downloading Historical Daily chart data for DYM17. Starting date: 2017-05-31. Service: eurex | 2017-06-01 14:43:29 HD Request # 135 | Using user Barchart Historical data account. | 2017-06-01 14:43:29 HD Request # 135 | Requesting historical Daily data for DYM17 starting at 2017-05-30 | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: CLN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: ESM17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: GCQ17. Exchange not authorized. | 2017-06-01 14:43:29 Symbol Error - GFQ17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Received security definition for symbol GFQ17 | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: GFQ17. Exchange not authorized. | 2017-06-01 14:43:29 Symbol Error - HEN17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Received security definition for symbol HEN17 | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: HEN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: HGN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: HON17. Exchange not authorized. | 2017-06-01 14:43:29 Symbol Error - LEQ17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Received security definition for symbol LEQ17 | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: LEQ17. Exchange not authorized. | 2017-06-01 14:43:29 Symbol Error - LSN17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Received security definition for symbol LSN17 | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: LSN17. Exchange not authorized. | 2017-06-01 14:43:29 Symbol Error - NGN17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Received security definition for symbol NGN17 | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: NGN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: NQM17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: NYM17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: PAU17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: PLN17. Exchange not authorized. | 2017-06-01 14:43:29 Symbol Error - RBN17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Received security definition for symbol RBN17 | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: RBN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: SIN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: ZCN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: ZLN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: ZSN17. Exchange not authorized. | 2017-06-01 14:43:29 SC Data - All Services | Market Depth data has been rejected for symbol: ZWN17. Exchange not authorized. | 2017-06-01 14:43:29 HD Request # 136 | Downloading Historical Daily chart data for GBPJPY. Starting date: 2017-05-31. Service: fxcm | 2017-06-01 14:43:29 HD Request # 136 | Using server: ds3.sierracharts.com port 10149 | 2017-06-01 14:43:29 Socket (34) | Creating socket. | 2017-06-01 14:43:29 Socket (34) | Connecting to IP: 65.182.172.42. | 2017-06-01 14:43:29 HD Request # 135 | Receiving historical Daily data for DYM17 starting at 2017-05-31 | 2017-06-01 14:43:29 HD Request # 135 | Writing historical Daily data to the file DYM17.dly | 2017-06-01 14:43:29 HD Request # 135 | Received 3 records from 2017-05-31 00:00:00 to 2017-06-01 00:00:00 (2.0 days) and wrote 2 records for DYM17 | 2017-06-01 14:43:29 HD Request # 135 | Daily download COMPLETE for DYM17. Completion time: 0s. Unique request ID: 176 | 2017-06-01 14:43:29 Removed historical data download ID 176 | 2017-06-01 14:43:29 HD Request # 137 | Downloading Historical Daily chart data for NYM17. Starting date: 2017-05-31. Service: scdataallservices | 2017-06-01 14:43:29 HD Request # 137 | Using user Barchart Historical data account. | 2017-06-01 14:43:29 HD Request # 137 | Requesting historical Daily data for NYM17 starting at 2017-05-30 | 2017-06-01 14:43:29 NGN17 [CBV] Daily #6 | Reloading chart. | 2017-06-01 14:43:29 HD Request # 136 | Setting DTC encoding to Binary VLS | 2017-06-01 14:43:29 HD Request # 136 | Sending historical data logon request message. | 2017-06-01 14:43:29 HD Request # 136 | Requesting historical Daily data starting at 2017-05-31. | 2017-06-01 14:43:29 HD Request # 136 | Decompressing data. | 2017-06-01 14:43:29 |
| [2017-06-01 16:46:41] |
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If you are not receiving the real-time CME data, you need to connect Sierra Chart to your trading account. Refer to: Sierra Chart Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees This needs to be done once a month and always at the beginning of the month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-01 16:51:36] |
| Sporken - Posts: 82 |
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and always at the beginning of the month.
Ah! I didn't realise it had to be at the start of each month. It's working now. Thank you! |
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