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Unable to connect to OEC prod and sim data feed

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[2017-06-01 02:02:25] #1 [Go To First Post]
User135107 - Posts: 1
I have been able to connect to the production server before. I am able to connect to the data feed through my broker's platform without issue. Here is the log: Reading Internal Order ID file. \| 2017-05-31 20:35:57 Reading Trade Orders file. \| 2017-05-31 20:35:57 Reading Trade Positions file. \| 2017-05-31 20:35:57 Listening on UDP port 22903. \| 2017-05-31 20:35:57 Software version: 1564 \| 2017-05-31 20:35:57 Uses New Spreadsheets \| 2017-05-31 20:35:57 Usage end date: 2017-06-20 \| 2017-05-31 20:35:57 Enabled for: Advanced Features. \| 2017-05-31 20:35:57 Enabled for: Advanced Features 2. \| 2017-05-31 20:35:57 Enabled for: Sierra Chart Historical Data Service. \| 2017-05-31 20:35:57 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-05-31 20:35:57 Current selected Data/Trading service: GAIN Capital/OEC \| 2017-05-31 20:35:57 Chart Update Interval: 500 \| 2017-05-31 20:35:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-05-31 20:35:57 2017-05-31 20:36:00 Local computer time \| 2017-05-31 20:35:57 2017-06-01 01:36:00 Local computer time in UTC \| 2017-05-31 20:35:57 2017-05-31 20:36:00 Local computer time in SC Time Zone \| 2017-05-31 20:35:57 2017-06-01 01:36:07 Server time in UTC \| 2017-05-31 20:35:57 Local computer UTC time and Server UTC time difference: 7 seconds. \| 2017-05-31 20:35:57 Program path: C:\SierraChart\ \| 2017-05-31 20:35:57 Data Files path: C:\SierraChart\Data\ \| 2017-05-31 20:35:57 OS Version Number: 6.2 \| 2017-05-31 20:35:57 Locale Setting: C \| 2017-05-31 20:35:57 Created the DTC Protocol server. \| 2017-05-31 20:35:57 DTC Protocol Server listening on port 11099. \| 2017-05-31 20:35:57 Created the DTC Protocol historical data server. \| 2017-05-31 20:35:57 HD Server Manager \| Listening on port 11098 \| 2017-05-31 20:35:57 Checking for new symbol settings for service code oec \| 2017-05-31 20:35:57 HTTPS connection to www.sierrachart.com:443 (3) \| Creating socket. Using TLS 1.2. \| 2017-05-31 20:35:57 HTTPS connection to www.sierrachart.com:443 (3) \| Connecting to IP: 5.9.8.236. \| 2017-05-31 20:35:57 Symbol settings are up-to-date for oec \| 2017-05-31 20:36:01 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) \| Creating socket. Using TLS 1.2. \| 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) \| Connecting to IP: 64.94.37.222. \| 2017-05-31 20:36:06 GAIN Capital FIX Trading: Sending the Logon message. \| 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) \| Socket gracefully closed by remote side. \| 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) \| Received socket Close event \| 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) \| Initiating close of socket by core. \| 2017-05-31 20:36:06 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) \| Closed. \| 2017-05-31 20:36:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-05-31 20:36:06 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 20:36:06 GAIN Capital/OEC \| Disconnected from the trading server. \| 2017-05-31 20:36:06 GAIN Capital/OEC \| Disconnected from the FAST market data server. \| 2017-05-31 20:36:06 GAIN Capital/OEC \| Disconnected. \| 2017-05-31 20:36:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event \| 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-05-31 20:36:06 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) \| Creating socket. Using TLS 1.2. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) \| Connecting to IP: 64.94.37.222. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading: Sending the Logon message. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) \| Socket gracefully closed by remote side. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) \| Received socket Close event \| 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) \| Initiating close of socket by core. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) \| Closed. \| 2017-05-31 20:36:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-05-31 20:36:09 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 20:36:09 GAIN Capital/OEC \| Disconnected from the trading server. \| 2017-05-31 20:36:09 GAIN Capital/OEC \| Disconnected. \| 2017-05-31 20:36:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 20:36:09 nect' to prevent further connection attempts. \| 2017-05-31 20:47:39

[2017-06-01 02:47:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. \| 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) \| Socket gracefully closed by remote side. \| 2017-05-31 20:36:09 Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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