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Disconnects in SC with a Rithmic feed.

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[2017-05-31 21:23:04] #1 [Go To First Post]
User375110 - Posts: 28
SC: I have displayed below a copy of the message log showing the time that I received a disconnect today. I am using a Rithmic feed. Rithmic is checking into it and asked if you could send me a copy of the RAPI file. Don't ask me what that is. I have made a copy of the message log below during the relevant time of the disconnect. Please let me know what you think is causing me to get a disconnect daily for a few seconds. It has happened nearly every day and it will only happen once or at the most twice per day. The times of day seem to be intermittent. Also, one day there may be a disconnect on one computer and then the next day it may be on the same computer or on my second computer. Here is the excerpt of the log: Rithmic Trading \| Message from server: Server Alert: Trading System Connection - Heartbeat has been quiet for 40.955 seconds. \| 2017-05-31 11:16:02 Rithmic Trading \| Message from server: Deleting API object. \| 2017-05-31 11:16:02 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 40.958 seconds. \| 2017-05-31 11:16:02 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Closed \| 2017-05-31 11:16:02 Rithmic Trading \| Message from server: Server Alert: PnL Connection Closed \| 2017-05-31 11:16:02 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Closed \| 2017-05-31 11:16:02 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Closed \| 2017-05-31 11:16:02 DTC Client (86) \| Socket gracefully closed by remote side. \| 2017-05-31 11:16:02 DTC Client (86) \| Received socket Close event \| 2017-05-31 11:16:02 DTC Client (86) \| Initiating close of socket by core. \| 2017-05-31 11:16:02 DTC Client (86) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-31 11:16:02 DTC Client (86) \| Closed. \| 2017-05-31 11:16:02 Connection to the external service has been lost. \| 2017-05-31 11:16:02 Rithmic Trading \| Disconnected. \| 2017-05-31 11:16:02 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 11:16:02 Rithmic Trading \| Port for executable: 58280 \| 2017-05-31 11:16:04 Listening socket (1708), port 58280 \| Closed. \| 2017-05-31 11:16:04 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-05-31 11:16:04 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 58280 \| 2017-05-31 11:16:06 DTC Client (125) \| Creating socket. \| 2017-05-31 11:16:06 DTC Client (125) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-05-31 11:16:07 * DTC Client (125) \| Initiating close of socket by core. \| 2017-05-31 11:16:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-05-31 11:16:07 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-05-31 11:16:07 DTC Client (125) \| Closed. \| 2017-05-31 11:16:07 Rithmic Trading \| Disconnected. \| 2017-05-31 11:16:07 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 11:16:07 Rithmic Trading \| Port for executable: 58282 \| 2017-05-31 11:16:09 Listening socket (1616), port 58282 \| Closed. \| 2017-05-31 11:16:09 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-05-31 11:16:09 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 58282 \| 2017-05-31 11:16:11 DTC Client (126) \| Creating socket. \| 2017-05-31 11:16:11 DTC Client (126) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-05-31 11:16:12 * DTC Client (126) \| Initiating close of socket by core. \| 2017-05-31 11:16:12 DTC Client (126) \| Closed. \| 2017-05-31 11:16:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-05-31 11:16:12 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-05-31 11:16:12 Rithmic Trading \| Disconnected. \| 2017-05-31 11:16:12 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 11:16:12 Rithmic Trading \| Port for executable: 58285 \| 2017-05-31 11:16:14 Listening socket (1816), port 58285 \| Closed. \| 2017-05-31 11:16:14 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-05-31 11:16:14 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 58285 \| 2017-05-31 11:16:16 DTC Client (128) \| Creating socket. \| 2017-05-31 11:16:16 DTC Client (128) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-05-31 11:16:17 * DTC Client (128) \| Initiating close of socket by core. \| 2017-05-31 11:16:17 DTC Client (128) \| Closed. \| 2017-05-31 11:16:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-05-31 11:16:17 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-05-31 11:16:17 Rithmic Trading \| Disconnected. \| 2017-05-31 11:16:17 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 11:16:17 Rithmic Trading \| Port for executable: 58289 \| 2017-05-31 11:16:19 Listening socket (1920), port 58289 \| Closed. \| 2017-05-31 11:16:19 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-05-31 11:16:19 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 58289 \| 2017-05-31 11:16:21 DTC Client (129) \| Creating socket. \| 2017-05-31 11:16:21 DTC Client (129) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-05-31 11:16:22 * DTC Client (129) \| Initiating close of socket by core. \| 2017-05-31 11:16:22 DTC Client (129) \| Closed. \| 2017-05-31 11:16:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-05-31 11:16:22 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-05-31 11:16:22 Rithmic Trading \| Disconnected. \| 2017-05-31 11:16:22 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-05-31 11:16:22 Rithmic Trading \| Port for executable: 58291 \| 2017-05-31 11:16:24 Listening socket (1968), port 58291 \| Closed. \| 2017-05-31 11:16:24 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-05-31 11:16:24 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 58291 \| 2017-05-31 11:16:26 DTC Client (130) \| Creating socket. \| 2017-05-31 11:16:26 Rithmic Trading \| Connected to server. \| 2017-05-31 11:16:26 Rithmic Trading \| Starting socket receive thread. \| 2017-05-31 11:16:26 Rithmic Trading \| Sending Encoding Request to server \| 2017-05-31 11:16:26 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-05-31 11:16:26 Rithmic Trading \| Sending logon request message. \| 2017-05-31 11:16:26 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-05-31 11:16:26 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2017-05-31 11:16:26 Rithmic Trading \| Message from server: Connecting to Rithmic Topstep Trader server. \| 2017-05-31 11:16:26 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2017-05-31 11:16:27 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2017-05-31 11:16:27 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Opened \| 2017-05-31 11:16:27 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2017-05-31 11:16:27 Rithmic Trading \| Message from server: Server Alert: PnL Connection Opened \| 2017-05-31 11:16:27 Rithmic Trading \| Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2017-05-31 11:16:27 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Opened \| 2017-05-31 11:16:28 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2017-05-31 11:16:28 Rithmic Trading \| Received logon response. \| 2017-05-31 11:16:28 Rithmic Trading \| Server Name: SC DTC Bridge. \| 2017-05-31 11:16:28 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7 \| 2017-05-31 11:16:28 Rithmic Trading \| Successfully connected. IB='TopstepTrader', Firm='TopstepTrader'. \| 2017-05-31 11:16:28 Rithmic Trading \| Trading is supported. \| 2017-05-31 11:16:28 Rithmic Trading \| Order cancel and replace is supported. \| 2017-05-31 11:16:28 Rithmic Trading \| OCO Orders supported. \| 2017-05-31 11:16:28 Rithmic Trading \| Connected to data and trading server. \| 2017-05-31 11:16:28

[2017-06-01 02:42:23] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: Rithmic Trading \| Message from server: Server Alert: Trading System Connection - Heartbeat has been quiet for 40.955 seconds. \| 2017-05-31 11:16:02 Rithmic Trading \| Message from server: Deleting API object. \| 2017-05-31 11:16:02 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 40.958 seconds. \| 2017-05-31 11:16:02 This is due to an Internet connectivity issue which can be anywhere. Also the long time to reconnect to Rithmic has to do with the Rithmic API. You will not have this problem with any other Trading service other than TransAct. Have a look at using CTS: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel The log file can be accessed with this path: [Sierra Chart installation folder]\Rim\Rithmic.log.000 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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