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Direct MessagesDate/Time: Sun, 05 May 2024 09:05:03 +0000
problem with the keyboard
View Count: 561
| [2017-05-30 08:38:58] |
| User29299 - Posts: 8 |
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Hi, I have a problem with the keyboard on the Sierra Chart. Letters and numbers do not match the keys. Type a letter or number, but write another. SO: Windows 10 Home Version 1703 Sorry for the language I am an Italian. Vitelli Luca. |
| [2017-05-30 15:31:08] |
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This is going to be an operating system problem. We are not sure how we can help with this. Can you give us an example of a particular letter that you type and where in Sierra Chart you are typing it and what letter that you see instead? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-30 16:19:55] |
| User29299 - Posts: 8 |
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When writing in the input setting and inputs and precisely Value input. For example, if I want to set a 10 mobile media and type 1 on the keyboard do not scirve 1 but write another number. So I have to try to randomly type many keys until I find the number 1 and 0. The keyboard on the web works, but also in office. You can also help me because before installing windows 10 it worked fine. Thank you. Luca Vitelli |
| [2017-05-30 18:13:58] |
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Select Global Settings >> Customize Keyboard Shortcuts >> Clear All Shortcuts. After this press OK. See if that resolves the problem. This is probably not likely to change anything. If not, we really do not know how to help with this. But we will see if we can do some research on it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-30 18:14:16
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| [2017-05-30 18:16:45] |
| User29299 - Posts: 8 |
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I solved the problem. The cause was an anti keylogger software. After I uninstall it, everything works fine. Thanks for the time you spent on my problem. Greetings. Vitelli Luca. |
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