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Direct MessagesDate/Time: Fri, 03 May 2024 04:30:41 +0000
Date Range in file for intraday chart is showing 2007-12-03 and can't be changed manually
View Count: 1608
| [2017-05-29 11:53:28] |
| User234679 - Posts: 5 |
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This is only on GBPUSD symbol. I have tried delete and download data. I have updated to current version. The dates that load start at 2013-07-29 and then gap at 2014-11-06 to today 2017-05-29.
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| [2017-05-29 13:14:33] |
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Follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data After this, set the Days to Load in Chart >> Chart Settings to what you require: https://www.sierrachart.com/index.php?page=doc/ChartSettings.html&CAID=#DaysToLoad Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-29 13:18:21
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| [2017-05-29 23:37:54] |
| User234679 - Posts: 5 |
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I followed the steps at these links and the Date range in file from still wont change and the gap is still there.
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| [2017-05-30 00:23:28] |
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What is Global Settings >> Data/Trade Service Settings >> Maximum Historical Intraday Days to Download set to? There are two settings. Tell us both of them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-30 02:59:12] |
| User234679 - Posts: 5 |
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non-tick and 1-tick are both set to 4500.
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| [2017-05-30 03:33:54] |
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Go to the GBPUSD chart and select Edit >> Delete All Data and Download from the menu at the top . Even if you have done this before do this again and select this exact command and do not do this differently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-30 03:34:43
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| [2017-05-30 09:40:57] |
| User234679 - Posts: 5 |
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That still did not change the from date and the gap is still there.
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| [2017-05-30 15:32:00] |
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Scroll the chart where you see the gap and then provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-30 15:32:20
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| [2017-05-30 17:28:49] |
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Alternatively could you please set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done and we can call and use remote assistance to look into this. There should not be any issue with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-31 10:09:25] |
| User234679 - Posts: 5 |
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http://www.sierrachart.com/image.php?Image=1496225288890.png
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| [2017-06-01 02:44:03] |
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This is simply resolved by re-downloading all of the data for the symbol as previously explained. We could do that for you using remote assistance. It is a very simple procedure, just one command. As an alternative, just follow the instructions here to delete the entire data file: Intraday Data Editor: Deleting a Data File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-01 02:44:51
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