Home >> Support Board

Support Board

Date/Time: Sun, 19 May 2024 02:34:19 +0000

How to Post a Message for Support

SC feed limited to one connection? - i pay for two..?

View Count: 691

[2017-05-18 15:48:05] #1 [Go To First Post]
Cavalry3162 - Posts: 523
Hello SC, see excerpt from the message log: SC Data - All Services \| Disconnected from the server. \| 2017-05-18 09:55:16 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2017-05-18 09:55:16 SC Data - All Services \| Using username 1 \| 2017-05-18 09:55:19 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 10046 \| 2017-05-18 09:55:19 DTC Client (995) \| Creating socket. \| 2017-05-18 09:55:19 SC Data - All Services \| Connected to server. \| 2017-05-18 09:55:19 SC Data - All Services \| Starting socket receive thread. \| 2017-05-18 09:55:19 SC Data - All Services \| Sending Encoding Request to server \| 2017-05-18 09:55:19 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2017-05-18 09:55:19 SC Data - All Services \| Sending logon request message. \| 2017-05-18 09:55:19 DTC Client (995) \| Socket gracefully closed by remote side. \| 2017-05-18 09:55:19 DTC Client (995) \| Received socket Close event \| 2017-05-18 09:55:19 DTC Client (995) \| Initiating close of socket by core. \| 2017-05-18 09:55:19 DTC Client (995) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-18 09:55:19 DTC Client (995) \| Closed. \| 2017-05-18 09:55:19 SC Data - All Services \| Received logon response. \| 2017-05-18 09:55:19 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2017-05-18 09:55:19 SC Data - All Services \| Server protocol version: 7. Client protocol version: 7 \| 2017-05-18 09:55:19 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2017-05-18 09:55:19 SC Data - All Services \| Disconnected from the server. \| 2017-05-18 09:55:19

[2017-05-18 16:01:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure you are not using the Sierra Chart Exchange Data Feed from more than two instances of Sierra Chart. Your account is authorized for two connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-05-18 16:15:20] #3 [Go To First Post]
Cavalry3162 - Posts: 523
i am using it only from two instances

[2017-05-18 16:15:59] #4 [Go To First Post]
Cavalry3162 - Posts: 523
or better, i try to use it from two.. works only from 1...

[2017-05-18 16:22:47] #5 [Go To First Post]
Cavalry3162 - Posts: 523
got it to work.. it was a 3rd instance, for whatever reason the "enable support for sc feed" becomes selected..

To post a message in this thread, you need to log in with your Sierra Chart account: