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Direct MessagesDate/Time: Sat, 18 May 2024 23:42:16 +0000
issue transitioning from 1 comp to the other
View Count: 861
| [2017-05-11 11:26:14] |
| User875891 - Posts: 63 |
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signed up with amp/cqg yesterday and hav sc running on my secondaty computer the main computer has ib/sc (data) i am unable to connect to my amp account thru the main comp as it reverts to my ib account i tried to download a new sc on my main file but it seems to only update the existing file T |
| [2017-05-11 14:32:45] |
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i am unable to connect to my amp account thru the main comp as it reverts to my ib account CQG Trading Platform Service: Setup Instructions If you want to install another copy on your system of Sierra Chart to use with a different Trading service, follow through the instructions here: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-11 14:33:02
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| [2017-05-15 10:25:38] |
| User875891 - Posts: 63 |
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Followed the instructions as posted and have not been able to accomplish the 2 sc scenario I now have lost my original sc/ib charts (cqg/amp are now present) In the download file the original sc/ib file is still present when I download an additional copy of sc it does not add additional desktop icon please help as Ive been battling this problem foe nearly a week T |
| [2017-05-15 16:44:26] |
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We will help you with this with remote assistance after the market close. We need to check on the installer and make sure it creates unique shortcuts for different folder installations. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo We will also need to know your other Sierra Chart Account Name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-15 18:13:16] |
| User875891 - Posts: 63 |
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Done Let me know if you havent received ty |
| [2017-05-15 21:27:24] |
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Issue resolved with remote assistance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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