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Direct MessagesDate/Time: Mon, 06 May 2024 04:14:20 +0000
Orders
View Count: 558
| [2017-04-26 23:45:40] |
| User208878 - Posts: 14 |
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Hi, I'm on the combine with topsteptrader and am using your platform. I had a problem today, I submitted two buy orders and it usually says 2@(whatever price), when ticked in, but here it disappeared and said flat, then I tried again and it said flat again. Next thing I know after logging out and back in, it said I'm in with four contracts. then when I tried getting out with four sell orders it didn't tick me out, I had to call topsteptrader and get them to manually flatten my position losing $130 in my account. She said CTS looks fine on her end and to contact you regarding this issue, the internet was working fine as I could still see the bids and offers hitting the market and the charts were alive and well, it's just my orders weren't showing up on my dom, they clearly got executed, but it told me flat anyway. Could you please explain this issue as it has cost me money in the combine and almost had me break a rule, which would get me kicked out. I need reliability, one time is all it takes. Date Time Of Last Edit: 2017-04-27 04:46:25
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| [2017-04-27 04:47:08] |
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Could you please follow through the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis There is no cost for us to look at this. We just need you to attach the Trade Activity Log file here, let us know the date and time and time zone this happened and the symbol and we will look into it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-27 04:52:06
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| [2017-04-28 03:18:58] |
| User208878 - Posts: 14 |
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Here you go. Reading Internal Order ID file. | 2017-04-27 12:38:09 Reading Trade Orders file. | 2017-04-27 12:38:09 Reading Trade Positions file. | 2017-04-27 12:38:09 Software version: 1426 | 2017-04-27 12:38:09 Uses New Spreadsheets | 2017-04-27 12:38:09 Usage end date: 2017-05-09 | 2017-04-27 12:38:09 Enabled for: Advanced Features. | 2017-04-27 12:38:09 Enabled for: Advanced Features 2. | 2017-04-27 12:38:09 Enabled for: Sierra Chart Historical Data Service. | 2017-04-27 12:38:09 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-27 12:38:09 Current selected Data/Trading service: CTS T4 FIX | 2017-04-27 12:38:09 Chart Update Interval: 500 | 2017-04-27 12:38:09 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-04-27 12:38:09 2017-04-27 12:38:26 Local computer time | 2017-04-27 12:38:09 2017-04-27 17:38:26 Local computer time in UTC | 2017-04-27 12:38:09 2017-04-27 12:38:26 Local computer time in SC Time Zone | 2017-04-27 12:38:09 2017-04-27 17:37:53 Server time in UTC | 2017-04-27 12:38:09 Local computer UTC time and Server UTC time difference: 22 seconds. | 2017-04-27 12:38:09 Program path: C:\SierraChart\ | 2017-04-27 12:38:09 Data Files path: C:\SierraChart\Data\ | 2017-04-27 12:38:09 OS Version Number: 6.2 | 2017-04-27 12:38:09 Locale Setting: C | 2017-04-27 12:38:09 (Message Log removed) Date Time Of Last Edit: 2017-04-28 03:40:26
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| [2017-04-28 03:40:46] |
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This is not what we asked for. We need you to follow these instructions here exactly: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We cannot provide any help at all unless we get the specific information requested. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-28 03:41:39
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