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Date/Time: Sat, 27 Apr 2024 16:56:28 +0000



Data not connecting

View Count: 590

[2017-04-26 14:34:56]
User172040 - Posts: 70
Hi, I use IQ Feed but it just keeps connecting. Why? Please see log below

Reading Internal Order ID file. | 2017-04-26 10:31:28
Reading Trade Orders file. | 2017-04-26 10:31:28
Reading Trade Positions file. | 2017-04-26 10:31:28
Software version: 1522 | 2017-04-26 10:31:28
Uses New Spreadsheets | 2017-04-26 10:31:28
Usage end date: 2017-05-08 | 2017-04-26 10:31:28
Enabled for: Advanced Features. | 2017-04-26 10:31:28
Enabled for: Advanced Features 2. | 2017-04-26 10:31:28
Enabled for: Sierra Chart Historical Data Service. | 2017-04-26 10:31:28
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-26 10:31:28
Current selected Data/Trading service: IQFeed | 2017-04-26 10:31:28
Chart Update Interval: 500 | 2017-04-26 10:31:28
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-04-26 10:31:28
2017-04-26 16:31:33 Local computer time | 2017-04-26 10:31:28
2017-04-26 14:31:33 Local computer time in UTC | 2017-04-26 10:31:28
2017-04-26 10:31:33 Local computer time in SC Time Zone | 2017-04-26 10:31:28
2017-04-26 14:31:28 Server time in UTC | 2017-04-26 10:31:28
Local computer UTC time and Server UTC time difference: 4 seconds. | 2017-04-26 10:31:28
Program path: C:\SierraChart\ | 2017-04-26 10:31:28
Data Files path: C:\SierraChart\Data\ | 2017-04-26 10:31:28
OS Version Number: 6.2 | 2017-04-26 10:31:28
Locale Setting: C | 2017-04-26 10:31:28

Checking for new symbol settings for service code dtn | 2017-04-26 10:31:28
HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-04-26 10:31:28
Symbol settings are up-to-date for dtn | 2017-04-26 10:31:35

IQFeed | Connecting. | 2017-04-26 10:31:38
IQFeed | Connecting to Admin port 9300 | 2017-04-26 10:31:38
Socket (4) | Connected. | 2017-04-26 10:31:38
IQFeed | Connected to Admin port. | 2017-04-26 10:31:38
HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-04-26 10:31:40
HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-04-26 10:31:40
HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-04-26 10:31:40
HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-26 10:31:40
HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-04-26 10:31:40
Service connection timed out. Will disconnect and retry. | 2017-04-26 10:32:38 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-26 10:32:38
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-26 10:32:38
Socket (4) | Shutdown and closed. | 2017-04-26 10:32:39
IQFeed | Disconnected from Admin port. | 2017-04-26 10:32:39
IQFeed | Disconnected. | 2017-04-26 10:32:39
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-26 10:32:39

IQFeed | Connecting. | 2017-04-26 10:32:42
IQFeed | Connecting to Admin port 9300 | 2017-04-26 10:32:42
Socket (5) | Connected. | 2017-04-26 10:32:42
IQFeed | Connected to Admin port. | 2017-04-26 10:32:42
[2017-04-26 17:40:21]
Sierra Chart Engineering - Posts: 104368
Follow step 11 in the setup instructions here for IQ Feed:

http://www.sierrachart.com/index.php?page=doc/DTNIQFeed.html#Setup

Consider using the Sierra Chart Exchange Data Feed instead:
http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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