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Direct MessagesDate/Time: Mon, 06 May 2024 21:44:13 +0000
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| [2017-04-19 22:51:45] |
| User867758 - Posts: 9 |
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cannot get connection with data constantly we get the message reconnecting but cant connect not receiving data |
| [2017-04-20 00:15:56] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-24 03:42:59] |
| User867758 - Posts: 9 |
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To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-23 23:41:31 GAIN Capital/OEC | Disconnected from the trading server. | 2017-04-23 23:41:31 GAIN Capital/OEC | Disconnected. | 2017-04-23 23:41:31 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-23 23:41:31 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-04-23 23:41:52 GAIN Capital FIX Trading socket (269) | Creating socket. Using TLS 1.2. | 2017-04-23 23:41:52 GAIN Capital FIX Trading: Sending the Logon message. | 2017-04-23 23:41:52 GAIN Capital FIX Trading socket (269) | Socket gracefully closed by remote side. | 2017-04-23 23:41:53 GAIN Capital FIX Trading socket (269) | Received socket Close event | 2017-04-23 23:41:53 GAIN Capital FIX Trading socket (269) | Initiating close of socket by core. | 2017-04-23 23:41:53 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-04-23 23:41:53 GAIN Capital FIX Trading socket (269) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-23 23:41:53 GAIN Capital FIX Trading socket (269) | Closed. | 2017-04-23 23:41:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-23 23:41:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-23 23:41:53 GAIN Capital/OEC | Disconnected from the trading server. | 2017-04-23 23:41:53 GAIN Capital/OEC | Disconnected. | 2017-04-23 23:41:53 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-23 23:41:53 |
| [2017-04-24 04:08:20] |
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What is your Gain Capital username? We will contact Gain Capital about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-24 14:02:31] |
| User867758 - Posts: 9 |
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RegTradgUSAcorp acct number E63390 |
| [2017-04-24 16:24:32] |
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Gain Capital has now been contacted about this. We are awaiting their reply.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-24 16:50:59] |
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Gain Capital has said your username is RegTradUSACorp. Set that Username in Global Settings >> Data/Trade Service Settings. Try connecting again with File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-24 17:10:59] |
| User867758 - Posts: 9 |
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tried as per your instruction put the password and tried connecting still no connection
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| [2017-04-24 17:16:03] |
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We do not know whether there is a problem or not with the password. What we were referring to is the Username. Is the username now entered correctly in Global Settings >> Data/Trade Service Settings? At this point, we want you to contact Gain Capital at gfsupport@gaincapital.com They will help you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-24 17:16:26
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