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Direct MessagesDate/Time: Tue, 14 May 2024 18:44:53 +0000
Intraday not loading before 2014
View Count: 773
| [2017-04-19 15:05:33] |
| User34124 - Posts: 271 |
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Hi, I've tried restarting Sierra after deleting and redownloading intraday data, in the input days to load is 2000, 3000, 4000 all that keeps coming up is from 2014 onwards.
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| [2017-04-19 16:53:43] |
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What is the symbol of the chart? Also refer to: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#DownloadingViewingMoreHistoricalIntradayData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-19 21:47:05] |
| User34124 - Posts: 271 |
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EURUSD. I have followed the steps above multiple times
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| [2017-04-19 22:21:56] |
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What are the Global Settings >> Data/Trade Service Settings >> Maximum Historical Intraday Days to Download settings set to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-20 08:05:43] |
| User34124 - Posts: 271 |
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Non-tick 186 1-tick 186 |
| [2017-04-20 17:34:35] |
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This means you did not follow the instructions here: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#DownloadingViewingMoreHistoricalIntradayData Those settings need to be increased to the number of days you want downloaded. You need to follow the instructions. We assumed, you would know that if you want more than six months of data, that you need to set them higher than 186. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-20 17:40:46
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| [2017-04-21 07:00:24] |
| User34124 - Posts: 271 |
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Mate I am coming up with three years of data so far. As said in the first post, 2014 until now. That is much higher than the *recommended* 186 days of data.
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| [2017-04-21 14:10:20] |
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186 is recommended if you do not need more than six months of data but obviously you need to set that higher as required. The name of the setting is clear and we also explain this further in the documentation. Being you have further data back in time, it is because more data was downloaded when prompted through the Chart Settings window, the data file was created years ago, or the setting was higher previously. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-21 14:11:26
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| [2017-04-29 13:26:36] |
| User34124 - Posts: 271 |
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'186 is recommended if you do not need more than six months of data' Then you should read the documentation provided and add what you have just said above. '...the Chart Settings window, the data file was created years ago, or the setting was higher previously.' Which is a recent and ambiguous problem given that I have been loading 4000 days fine since 2014-2016. Get it now? |
| [2017-05-01 05:00:12] |
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We have clarified the documentation, that the 186 recommended setting is only going to be if you require 6 months of historical data. At this point in time, are you able to access the historical data that you require? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-01 05:00:37
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| [2017-05-03 21:40:35] |
| User34124 - Posts: 271 |
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Now I have done that and all that keeps happening is the data file keeps loading with huge gaps. Gaps from 2012 to May 2017.... I changed the 186 to 4000 and have tried days to load with 600, 2000 and 4000. Same problem on all attempts. I have also downloaded the files from the 'Data' folder and reset Sierra chart for it download automatically that way, but still same error |
| [2017-05-03 22:02:51] |
| User34124 - Posts: 271 |
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If I do Global Settings >> Data/Trade Service Settings >> Maximum Historical Intraday Days to Download to 700 and Days to Load 700 It goes from 2015 all the way to October 2016, then gaps to today. I don't know what on earth is going on here and why it is so inefficient |
| [2017-05-04 00:42:34] |
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. I have also downloaded the files from the 'Data' folder and reset Sierra chart for it download automatically that way,
We do not know what is meant by this. There is nothing you have to do in this regard.We do not have anybody who is having the kind of problems that you do on an ongoing basis. And when we called you about one of these data issues, our understanding of the particular problem you were showing us at the time is you just did not scroll the chart back to see the historical data. The basic procedure to resolve this issue: It goes from 2015 all the way to October 2016, then gaps to today. I don't know what on earth is going on here and why it is so inefficient
Is to simply follow through these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If you follow those instructions, you are not going to have any problems with the historical data unless you have some kind of connectivity problem. It is that simple. If you want us to call and use remote assistance to go to the chart and select Edit >> Delete All Data and Download for you, we can do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-04 00:44:19
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| [2017-05-04 07:35:27] |
| User34124 - Posts: 271 |
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Well it looks like you are going to have to 'If you follow those instructions, you are not going to have any problems with the historical data unless you have some kind of connectivity problem. It is that simple. If you want us to call and use remote assistance to go to the chart and select Edit >> Delete All Data and Download for you, we can do that' and sit there and wait to see that it does not download correctly. I understand this is your product but you don't have to be so defensive about the errors all the time. It comes across ridiculously childish. No other software providers act like you do. |
| [2017-05-04 16:24:47] |
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I understand this is your product but you don't have to be so defensive about the errors all the time. It comes across ridiculously childish. No other software providers act like you do. The problem is we are hearing too much of a complaint rather than just providing a simple explanation of the problem. Sierra Chart does work very well and the documentation is clear.The issue is either there is some connectivity problem or some misunderstanding about the instructions. And there is no one else providing the level of quality support that we do. It simply does not exist. It does not matter how other software providers act. That means nothing to us. We will always be the very best and do things right. Please set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-04 17:15:33
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| [2017-05-04 17:15:56] |
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Let us know when you have set your telephone number in the account information as explained in the prior post, so we can call you and resolve the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-04 17:16:37
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| [2017-05-05 17:02:56] |
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The other problem here, is you are not accepting of the help we are trying to provide you. We want to call you and use remote assistance, and it seems as though you want that, but we do not have your contact telephone number. Anyway, follow through the instructions here to improve historical data download performance: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#ImprovingHistoricalIntradayDataDownloadingPerformance Hopefully following the instructions above will solve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-05 22:31:21] |
| User34124 - Posts: 271 |
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That is an imaginary problem. I will upload my number when I get a moment and will have free time at the screen for you.
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| [2017-05-05 22:38:19] |
| User34124 - Posts: 271 |
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I have followed those instructions provided for years and I am very familiar with them thank you. The problem I have described is independent of those instructions. From redownloading, restarting and deleteing the .scid data files in the data folder, I have managed to obtain the chart displayed back to 2012-22-2. This is despite under Days to Load it saying 1900, Date Range 2011-11-13 to 2017-05-05, and Global Settings, Data Service Settings set to 2000 Non-Tick data. It is still confusing but will suffice for the moment..
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