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Error while trying to open a chartbook in another PC

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[2017-04-18 20:57:36] #1 [Go To First Post]
User252419 - Posts: 235
Chartbook not loading in another PC from the .cht file. All other chartbooks working ok, but not this one: Thank you, Message Log: Reading Internal Order ID file. \| 2017-04-18 15:54:13 Reading Trade Orders file. \| 2017-04-18 15:54:13 Reading Trade Positions file. \| 2017-04-18 15:54:13 Error binding to UDP port 22903. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. \| 2017-04-18 15:54:13 Software version: 1545 \| 2017-04-18 15:54:13 Uses New Spreadsheets \| 2017-04-18 15:54:13 Usage end date: 2017-04-21 \| 2017-04-18 15:54:13 Enabled for: Advanced Features. \| 2017-04-18 15:54:13 Enabled for: Advanced Features 2. \| 2017-04-18 15:54:13 Enabled for: Sierra Chart Historical Data Service. \| 2017-04-18 15:54:13 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-04-18 15:54:13 Current selected Data/Trading service: DTC - Sub Instance \| 2017-04-18 15:54:13 Chart Update Interval: 500 \| 2017-04-18 15:54:13 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-04-18 15:54:13 2017-04-18 15:54:18 Local computer time \| 2017-04-18 15:54:13 2017-04-18 20:54:18 Local computer time in UTC \| 2017-04-18 15:54:13 2017-04-18 15:54:18 Local computer time in SC Time Zone \| 2017-04-18 15:54:13 2017-04-18 20:54:15 Server time in UTC \| 2017-04-18 15:54:13 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2017-04-18 15:54:13 Program path: C:\SierraChart\SierraChartInstance_2\ \| 2017-04-18 15:54:13 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ \| 2017-04-18 15:54:13 OS Version Number: 6.1 \| 2017-04-18 15:54:13 Locale Setting: C \| 2017-04-18 15:54:13 DTC - Sub Instance \| Connecting to the server 127.0.0.1. Port 11099 \| 2017-04-18 15:54:23 DTC Client (3) \| Creating socket. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Connected to server. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Starting socket receive thread. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Sending Encoding Request to server \| 2017-04-18 15:54:23 DTC - Sub Instance \| Setting DTC encoding to Binary VLS \| 2017-04-18 15:54:23 DTC - Sub Instance \| Sending logon request message. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Received logon response. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Server Name: SC DTC Server. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Server protocol version: 7. Client protocol version: 7 \| 2017-04-18 15:54:23 DTC - Sub Instance \| Successfully connected. Connected to SC DTC Protocol server. Service=oec. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Trading is supported. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Order cancel and replace is supported. \| 2017-04-18 15:54:23 DTC - Sub Instance \| OCO Orders supported. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Bracket Orders supported. \| 2017-04-18 15:54:23 DTC - Sub Instance \| Connected to data and trading server. \| 2017-04-18 15:54:23 Checking for new symbol settings for service code oec \| 2017-04-18 15:54:23 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2017-04-18 15:54:23 Symbol settings are up-to-date for oec \| 2017-04-18 15:54:23 ESM7 [CBV] #3 \| Reloading chart. \| 2017-04-18 15:54:25 ESM7 [CBV] #3 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2017-04-18 15:54:25 ESM7 [CBV] #3 \| There are no continuous futures contract symbols. Loading data normally. \| 2017-04-18 15:54:25 ESM7 [CBV] 30 Min #1 \| Reloading chart. \| 2017-04-18 15:54:25 ESM7 [CBV] 30 Min #1 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2017-04-18 15:54:25 ESM7 [CBV] 30 Min #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2017-04-18 15:54:25 ESM7 [CBV] 5 Min #2 \| Reloading chart. \| 2017-04-18 15:54:25 ESM7 [CBV] 5 Min #2 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2017-04-18 15:54:25 ESM7 [CBV] 5 Min #2 \| There are no continuous futures contract symbols. Loading data normally. \| 2017-04-18 15:54:25 ESM7 [CBV] 60 Min #4 \| Reloading chart. \| 2017-04-18 15:54:25 ESM7 [CBV] 60 Min #4 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2017-04-18 15:54:25 ESM7 [CBV] 60 Min #4 \| There are no continuous futures contract symbols. Loading data normally. \| 2017-04-18 15:54:25 ESM7 [CBV] 7 Day #5 \| Reloading chart. \| 2017-04-18 15:54:25 ESM7 [CBV] 7 Day #5 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2017-04-18 15:54:25 ESM7 [CBV] 7 Day #5 \| There are no continuous futures contract symbols. Loading data normally. \| 2017-04-18 15:54:25 GAIN Capital/OEC \| Starting real-time market data updates for: ESM7. ID: 1 \| 2017-04-18 15:54:26 GAIN Capital/OEC \| Requesting security definition data for: ESM7. ID: 1 \| 2017-04-18 15:54:26 Intraday data recording state for symbol ESM7 is set to download 'Pending'. \| 2017-04-18 15:54:26 Delaying start of download for ESM7 \| 2017-04-18 15:54:26 Requesting market depth updates for: ESM7 if supported. \| 2017-04-18 15:54:26 GAIN Capital/OEC \| Received security definition for symbol ESM7 \| 2017-04-18 15:54:29 GAIN Capital/OEC \| Clearing market depth for ESM7. \| 2017-04-18 15:54:29 Opened cached Depth file: C:\SierraChart\SierraChartInstance_2\Data\MarketDepthData\ESM7.2017-04-18.depth \| 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event \| 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2017-04-18 15:54:29 Delaying start of download for ESM7 \| 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2017-04-18 15:54:29 HD Request # 2 \| Downloading Intraday chart data for ESM7 to the file ESM7.scid. Service: DTCSubInstance \| 2017-04-18 15:54:32 HD Request # 2 \| Download start date-time: 2017-04-18 15:53:46.000 \| 2017-04-18 15:54:32 HD Request # 2 \| Using server: 127.0.0.1 port 11098 \| 2017-04-18 15:54:32 Socket (5) \| Creating socket. \| 2017-04-18 15:54:32 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2017-04-18 15:54:34 HD Request # 2 \| Sending historical data logon request message. \| 2017-04-18 15:54:34 HD Request # 2 \| Requesting Intraday data. Start date-time: 2017-04-18 15:53:46. Record interval: 0. Symbol: ESM7 \| 2017-04-18 15:54:34 HD Request # 2 \| Decompressing data. \| 2017-04-18 15:54:34 HD Request # 2 \| Receiving Intraday data for ESM7 starting at 2017-04-18 15:53:46 \| 2017-04-18 15:54:34 HD Request # 2 \| Timestamp of first Intraday data file record written: 2017-04-18 15:54:03 \| 2017-04-18 15:54:34 Socket (5) \| Initiating close of socket by core. \| 2017-04-18 15:54:34 Historical data download thread signaled to stop. \| 2017-04-18 15:54:34 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2017-04-18 15:54:34 Socket (5) \| Socket gracefully closed by remote side. \| 2017-04-18 15:54:34 Socket (5) \| Closed. \| 2017-04-18 15:54:34 HD Request # 2 \| Received 60 records from 2017-04-18 15:53:46 to 2017-04-18 15:54:22 (36.0 seconds) and wrote 56 records for ESM7 \| 2017-04-18 15:54:34 HD Request # 2 \| Intraday download COMPLETE for ESM7. Completion time: 2s. Unique request ID: 1 \| 2017-04-18 15:54:34 Removed historical data download ID 1 \| 2017-04-18 15:54:34 Real-time Intraday chart data file updates started for ESM7 \| 2017-04-18 15:54:34 Intraday chart data file opened for ESM7 \| 2017-04-18 15:54:34 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\ESM7.scid \| 2017-04-18 15:54:49 Loaded depth data records for ESM7 2017-04-18 from 2017-04-18 15:52:20 to 2017-04-18 15:53:44. \| 2017-04-18 15:54:50 Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:50 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:50 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:50 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:51 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:52 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:53 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:54 * Loaded depth data records for ESM7 2017-04-18 from 2017-04-18 15:52:20 to 2017-04-18 15:53:44. \| 2017-04-18 15:54:56 Loaded depth data records for ESM7 2017-04-18 from 2017-04-18 15:52:20 to 2017-04-18 15:53:44. \| 2017-04-18 15:54:56 Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:56 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:56 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:56 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:58 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:58 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:58 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:58 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:59 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:54:59 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:01 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:01 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:01 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:02 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:02 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:08 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:08 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:08 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:08 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:09 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:10 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:10 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:10 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:10 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:11 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:11 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:11 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:11 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:12 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:12 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:12 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:12 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:13 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:13 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:13 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:13 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:14 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:14 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:17 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:17 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:17 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:17 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:18 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:18 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:19 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:19 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:22 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:22 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:24 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 \| 2017-04-18 15:55:24 *

[2017-04-18 21:32:43] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Attach the Chartbook here following these instructions and we will test it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-04-18 22:39:22] #3 [Go To First Post]
User252419 - Posts: 235
File attached


Private File Attachment Deleted.

[2017-04-18 23:58:34] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see the reason for the problem. We have this temporarily patched, but there is additional work that needs to be done. Give us about two more days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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