Support Board
Date/Time: Tue, 13 May 2025 01:09:38 +0000
Socket (6) | Close event error. Windows error code 10053: An established connection was a
View Count: 2844
| [2017-04-13 14:58:35] |
| User658631 - Posts: 1 |
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Intraday data does not load correctly when I log in on some occasions. The time jumps on the charts e.g 10am-3pm and there is no data during that period. I get an error log as shown below. I am using CQG as data provider. Please advice. Reading Internal Order ID file. | 2017-04-13 15:47:30 Reading Trade Orders file. | 2017-04-13 15:47:30 Reading Trade Positions file. | 2017-04-13 15:47:30 Listening on UDP port 22903. | 2017-04-13 15:47:30 Software version: 1543 | 2017-04-13 15:47:30 Uses New Spreadsheets | 2017-04-13 15:47:30 Usage end date: 2017-06-30 | 2017-04-13 15:47:30 Enabled for: Advanced Features. | 2017-04-13 15:47:30 Enabled for: Advanced Features 2. | 2017-04-13 15:47:30 Enabled for: Sierra Chart Historical Data Service. | 2017-04-13 15:47:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-13 15:47:30 Current selected Data/Trading service: CQG FIX Trading | 2017-04-13 15:47:30 Chart Update Interval: 200 | 2017-04-13 15:47:30 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2017-04-13 15:47:30 2017-04-13 23:47:33 Local computer time | 2017-04-13 15:47:30 2017-04-13 14:47:33 Local computer time in UTC | 2017-04-13 15:47:30 2017-04-13 15:47:33 Local computer time in SC Time Zone | 2017-04-13 15:47:30 2017-04-13 14:47:34 Server time in UTC | 2017-04-13 15:47:30 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-04-13 15:47:30 Program path: C:\SierraChart\ | 2017-04-13 15:47:30 Data Files path: C:\SierraChart\Data\ | 2017-04-13 15:47:30 OS Version Number: 6.2 | 2017-04-13 15:47:30 Locale Setting: C | 2017-04-13 15:47:30 Created the DTC Protocol server. | 2017-04-13 15:47:30 DTC Protocol Server listening on port 11099. | 2017-04-13 15:47:30 Created the DTC Protocol historical data server. | 2017-04-13 15:47:30 HD Server Manager | Listening on port 11098 | 2017-04-13 15:47:30 Checking for new symbol settings for service code cqg | 2017-04-13 15:47:30 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-04-13 15:47:30 Symbol settings are up-to-date for cqg | 2017-04-13 15:47:35 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-13 15:47:38 CQG FIX socket (4) | Creating socket. Using TLS 1.2. | 2017-04-13 15:47:39 CQG FIX: Sending the Logon message. | 2017-04-13 15:47:39 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-04-13 15:47:40 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-04-13 15:47:40 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-04-13 15:47:40 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-13 15:47:40 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-04-13 15:47:40 CQG FIX Trading | Connected to trading server. | 2017-04-13 15:47:40 CQG FIX Trading | Connecting to server api.cqg.com | 2017-04-13 15:47:40 CQG websocket | Connecting to websocket server. | 2017-04-13 15:47:40 CQG websocket socket (5) | Creating socket. Using TLS 1.2. | 2017-04-13 15:47:40 CQG FIX | FCM name: Dorman Trading | 2017-04-13 15:47:40 CQG websocket | Opening websocket. | 2017-04-13 15:47:40 CQG websocket | Sending websocket handshake. | 2017-04-13 15:47:40 CQG websocket | Received websocket handshake acknowledgment. | 2017-04-13 15:47:40 CQG websocket | Web socket state is now open. | 2017-04-13 15:47:40 CQG FIX Trading | Websocket connected. | 2017-04-13 15:47:40 CQG FIX Trading | Sending market data logon message. | 2017-04-13 15:47:40 CQG FIX Trading | Logon successful. Session Token = nFjTbtrQ5nfON0N1y4S95OwiW0DyG/a7jgFUgu7rp2o | 2017-04-13 15:47:41 CQG FIX Trading | Connected to data and trading server. | 2017-04-13 15:47:41 F.US.FGBXM17 1 Min #1 | Reloading chart. | 2017-04-13 15:47:44 CQG FIX Trading | Starting real-time market data updates for: F.US.FGBXM17. ID: 1 | 2017-04-13 15:47:44 CQG FIX Trading | Sending symbol resolution request for F.US.FGBXM17. ID: 2097 | 2017-04-13 15:47:44 CQG FIX Trading | Requesting security definition data for: F.US.FGBXM17. ID: 1 | 2017-04-13 15:47:44 Intraday data recording state for symbol F.US.FGBXM17 is set to download 'Pending'. | 2017-04-13 15:47:44 Delaying start of download for F.US.FGBXM17 | 2017-04-13 15:47:44 CQG FIX Trading | Received symbol resolution report for symbol F.US.FGBXM7. Search Symbol: F.US.FGBXM17. Request ID: 2097. Contract ID: 1. | 2017-04-13 15:47:45 CQG FIX Trading | Requesting market data for F.US.FGBXM17 | 2017-04-13 15:47:45 Delaying start of download for F.US.FGBXM17 | 2017-04-13 15:47:45 HD Request # 2 | Downloading Intraday chart data for F.US.FGBXM17 to the file F.US.FGBXM17.scid. Service: cqg | 2017-04-13 15:47:49 HD Request # 2 | Download start date-time: 2017-04-13 15:46:47.000 | 2017-04-13 15:47:49 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-04-13 15:47:49 Socket (6) | Creating socket. | 2017-04-13 15:47:49 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-04-13 15:47:50 HD Request # 2 | Sending historical data logon request message. | 2017-04-13 15:47:50 F.US.FGBXM17 5 Min #1 | Reloading chart. | 2017-04-13 15:48:03 F.US.DBM17 1 Min #2 | Reloading chart. | 2017-04-13 15:48:37 CQG FIX Trading | Starting real-time market data updates for: F.US.DBM17. ID: 2 | 2017-04-13 15:48:37 CQG FIX Trading | Sending symbol resolution request for F.US.DBM17. ID: 2098 | 2017-04-13 15:48:37 CQG FIX Trading | Requesting security definition data for: F.US.DBM17. ID: 2 | 2017-04-13 15:48:37 Intraday data recording state for symbol F.US.DBM17 is set to download 'Pending'. | 2017-04-13 15:48:37 CQG FIX Trading | Received symbol resolution report for symbol F.US.DBM7. Search Symbol: F.US.DBM17. Request ID: 2098. Contract ID: 2. | 2017-04-13 15:48:37 CQG FIX Trading | Requesting market data for F.US.DBM17 | 2017-04-13 15:48:37 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.DBM17.2017-04-13.depth | 2017-04-13 15:48:38 Requesting market depth updates for: F.US.DBM17 if supported. | 2017-04-13 15:48:40 CQG FIX Trading | Requesting market data including full depth for F.US.DBM17 | 2017-04-13 15:48:40 HD Request # 2 | Error downloading historical Intraday data for F.US.FGBXM17. The download timed out. | 2017-04-13 15:50:50 Historical data download thread signaled to stop. | 2017-04-13 15:50:50 Socket (6) | Initiating close of socket by core. | 2017-04-13 15:50:50 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.FGBXM17 | 2017-04-13 15:50:50 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-04-13 15:50:50 HD Request # 2 | Receiving Intraday data for F.US.FGBXM17 starting at 2017-04-13 15:47:49 | 2017-04-13 15:50:50 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-04-13 15:47:49 | 2017-04-13 15:50:50 Added 100 Time and Sales records to Intraday data file for F.US.FGBXM17 after download. | 2017-04-13 15:50:50 HD Request # 2 | Intraday download COMPLETE for F.US.FGBXM17. Completion time: 3m 1s. Unique request ID: 1 | 2017-04-13 15:50:50 Removed historical data download ID 1 | 2017-04-13 15:50:50 Real-time Intraday chart data file updates started for F.US.FGBXM17 | 2017-04-13 15:50:50 Intraday chart data file opened for F.US.FGBXM17 | 2017-04-13 15:50:50 HD Request # 3 | Downloading Intraday chart data for F.US.DBM17 to the file F.US.DBM17.scid. Service: cqg | 2017-04-13 15:50:50 HD Request # 3 | Download start date-time: 2017-04-13 15:47:18.000 | 2017-04-13 15:50:50 HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2017-04-13 15:50:50 Socket (8) | Creating socket. | 2017-04-13 15:50:50 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-04-13 15:50:51 HD Request # 3 | Sending historical data logon request message. | 2017-04-13 15:50:51 Opened cached Intraday file: C:\SierraChart\Data\F.US.FGBXM17.scid | 2017-04-13 15:50:54 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-04-13 15:47:18. Record interval: 0. Symbol: F.US.DBM17 | 2017-04-13 15:50:57 HD Request # 3 | Decompressing data. | 2017-04-13 15:50:57 HD Request # 3 | Receiving Intraday data for F.US.DBM17 starting at 2017-04-13 15:47:18 | 2017-04-13 15:50:57 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-04-13 15:47:31 | 2017-04-13 15:50:57 Socket (8) | Initiating close of socket by core. | 2017-04-13 15:50:57 Historical data download thread signaled to stop. | 2017-04-13 15:50:57 Socket (8) | Shutdown started. Waiting for graceful close. | 2017-04-13 15:50:57 HD Request # 3 | Received 211 records from 2017-04-13 15:47:18 to 2017-04-13 15:50:55 (3.6 minutes) and wrote 210 records for F.US.DBM17 | 2017-04-13 15:50:57 HD Request # 3 | Intraday download COMPLETE for F.US.DBM17. Completion time: 7s. Unique request ID: 2 | 2017-04-13 15:50:57 Removed historical data download ID 2 | 2017-04-13 15:50:57 Real-time Intraday chart data file updates started for F.US.DBM17 | 2017-04-13 15:50:57 Intraday chart data file opened for F.US.DBM17 | 2017-04-13 15:50:57 Socket (8) | Received socket Close event | 2017-04-13 15:50:57 Socket (8) | Closed. | 2017-04-13 15:50:57 Opened cached Intraday file: C:\SierraChart\Data\F.US.DBM17.scid | 2017-04-13 15:51:04 Intraday data recording state for symbol F.US.DBM17 is set to download 'Pending'. | 2017-04-13 15:51:12 Reloading all charts with filename: F.US.DBM17.scid | 2017-04-13 15:51:12 HD Request # 4 | Downloading Intraday chart data for F.US.DBM17 to the file F.US.DBM17.scid. Service: cqg | 2017-04-13 15:51:12 HD Request # 4 | Download start date-time: 2017-04-13 15:50:55.000 | 2017-04-13 15:51:12 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2017-04-13 15:51:12 Socket (9) | Creating socket. | 2017-04-13 15:51:12 F.US.DBM17 1 Min #2 | Reloading chart. | 2017-04-13 15:51:12 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-04-13 15:51:13 HD Request # 4 | Sending historical data logon request message. | 2017-04-13 15:51:13 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-04-13 15:50:55. Record interval: 0. Symbol: F.US.DBM17 | 2017-04-13 15:51:13 HD Request # 4 | Decompressing data. | 2017-04-13 15:51:14 HD Request # 4 | Receiving Intraday data for F.US.DBM17 starting at 2017-04-13 15:50:55 | 2017-04-13 15:51:14 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-04-13 15:51:01 | 2017-04-13 15:51:14 Socket (9) | Initiating close of socket by core. | 2017-04-13 15:51:14 Socket (9) | Shutdown started. Waiting for graceful close. | 2017-04-13 15:51:14 Historical data download thread signaled to stop. | 2017-04-13 15:51:14 HD Request # 4 | Received 13 records from 2017-04-13 15:50:55 to 2017-04-13 15:51:10 (15.0 seconds) and wrote 12 records for F.US.DBM17 | 2017-04-13 15:51:14 HD Request # 4 | Intraday download COMPLETE for F.US.DBM17. Completion time: 1s. Unique request ID: 3 | 2017-04-13 15:51:14 Removed historical data download ID 3 | 2017-04-13 15:51:14 Real-time Intraday chart data file updates started for F.US.DBM17 | 2017-04-13 15:51:14 Intraday chart data file opened for F.US.DBM17 | 2017-04-13 15:51:14 Socket (9) | Socket gracefully closed by remote side. | 2017-04-13 15:51:14 Socket (9) | Closed. | 2017-04-13 15:51:14 Socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-04-13 15:51:24 * Socket (6) | Socket gracefully closed by remote side. | 2017-04-13 15:51:24 Socket (6) | Closed. | 2017-04-13 15:51:24 Opened cached Intraday file: C:\SierraChart\Data\F.US.DBM17.scid | 2017-04-13 15:51:24 |
| [2017-04-13 16:38:52] |
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This is the relevant message: HD Request # 2 | Error downloading historical Intraday data for F.US.FGBXM17. The download timed out. | 2017-04-13 15:50:50 Refer to the instructions here for this: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#ErrorDownloadingDataSCHistoricalDataServer Follow the instructions here to re-download the missing data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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