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zero values on number bars

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[2017-04-11 13:37:48] #1 [Go To First Post]
User884550 - Posts: 149
why having all bids or all offers as 0 on number bars? see attached, happened just now,


2017-04-11_16h37_26.png / V - Attached On 2017-04-11 13:37:43 UTC - Size: 19.01 KB - 259 views

[2017-04-11 13:43:43] #2 [Go To First Post]
User884550 - Posts: 149
after multiplce connect/disconnect seems working now

[2017-04-11 16:58:10] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using Gain Capital. This must have been due to a data feed issue. Looks like it was an issue with the market depth data not updating. Try re-downloading the data following the instructions in help topic 2.1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-04-19 09:45:21] #4 [Go To First Post]
User884550 - Posts: 149
Gain looked into this matter and they cant find anything wrong on their side, all other instruments except ES are printing correctly, ES prints a couple of minutes after reconnect and then starts printing 0 on either bid on ask, see attached are you sure there is nothing to look into in SC? maybe you could open sierra realtime data for couple of days so i test it on your feed?


Private File

[2017-04-19 12:58:44] #5 [Go To First Post]
User884550 - Posts: 149
when this happens, bid/ask lines are also off as attached, maybe this helps NQ, CL, FGBL - all print correct data Date Time Of Last Edit: 2017-04-19 13:38:09


2017-04-19_15h57_46.png / V - Attached On 2017-04-19 12:58:41 UTC - Size: 3.04 KB - 208 views

[2017-04-19 17:16:45] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The screenshot in post #5 showing that the Bid and Ask prices are not accurate is the reason for the problem and this is a Gain Capital data feed issue. We have reported this general issue to them a few weeks ago. maybe you could open sierra realtime data for couple of days so i test it on your feed? The Sierra Chart data feed will not have this issue at all. You need to follow the instructions here to use that data feed: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-19 17:20:26

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