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Error data feed Eurex

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[2013-08-19 16:47:05] #1 [Go To First Post]
Corefan - Posts: 13
Hello SC Support I've experienced an issue with Eurex using Zen-Fire, v1012 non-CLR Please see the attachment: as I can see the timestamps are the same Thank you.


Eurex.png / V - Attached On 2013-08-19 16:42:48 UTC - Size: 17.41 KB - 456 views

[2013-08-19 16:57:56] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will solve this. We are using the exchange provided timestamp from the Zen-Fire system and apparently it is the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-08-22 18:12:03] #3 [Go To First Post]
Corefan - Posts: 13
Hello SC Support. v1014 - situation has not changed. Thank you.

[2013-08-23 01:52:59] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is puzzling. If the problem is what we thought, it should have been resolved. Please give us one more day to look into this. We need to obtain a test account from Mirus. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-08-26 17:10:43] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
A time stamping issue with the EUREX and ICE futures has been found and has been resolved. This was causing incorrect timestamps in the chart and affected the building of chart bars. Update to version 1016 by selecting Help >> Download Current Version. After the update is installed, follow the instructions in help topic 2.1.2 to re-download the chart data from before the timestamp errors in the affected charts: http://www.sierrachart.com/index.php?l=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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