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Date/Time: Tue, 18 Jun 2019 17:56:13 +0000



ES mini chart does not update

Support Request:
[2013-08-19 16:32:59]
User49356 - Posts: 9
After the initial value, the ESU3 chart does not update. I have several charts running and there seems to be no problem w/ them

I have reported this problem in the past and the response was that OEC had a low limit on my acct.

I am connected to OEC and they have increased my limit to almost 100 charts. This seems to be a problem at Sierra.

Your help will be appreciated..


[2013-08-19 16:46:02]
Sierra Chart Engineering - Posts: 72918
They would need to increase the number of symbols you can receive tick by tick data on from 5 to a higher number.

Could you please provide us the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-08-19 18:57:54]
Sierra Chart - Max - Posts: 4155
I solved it partially by deleting some of the studies and now it is working. But I think, you still need to look into it.

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