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Date/Time: Tue, 18 Jun 2019 17:55:55 +0000



Updated to 1012 and now Sierra Will not connect

Support Request:
[2013-08-19 15:02:02]
user6275 - Posts: 10

Updated to new Version and now get this message. There were a bunch of errors when installing the new version. I will re-install again

GSP - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2013-08-19 10:00:37
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-08-19 10:00:39
Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-08-19 10:00:40
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-19 10:00:40
To prevent further connection attempts, select File >> Disconnect. | 2013-08-19 10:00:40
GSP: Disconnected from the server. | 2013-08-19 10:00:40
Will reconnect to the server in 15.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-08-19 10:00:40

GSP - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2013-08-19 10:00:55
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-08-19 10:00:57
The network socket is connected. | 2013-08-19 10:00:57
GSP: Connected to server. | 2013-08-19 10:00:57
GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-08-19 10:00:57
GSP - Server protocol version: 2. Client protocol version: 3. There is a protocol mismatch! | 2013-08-19 10:00:57
GSP: Sending logon request message. | 2013-08-19 10:00:57

[2013-08-19 16:09:59]
Sierra Chart Engineering - Posts: 72918
We are looking into this now. Just give us about 10 or 15 more minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-08-19 16:27:57]
Sierra Chart Engineering - Posts: 72918
Are you still having difficulty? We recommend reinstalling by selecting Help >> Download Prerelease. This should resolve the problem.

If you notice an error that a file cannot be written during the installation, press the Retry button until it can be.

Make sure Sierra Chart is not running during the installation.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-08-19 16:44:34

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