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Direct MessagesDate/Time: Thu, 02 May 2024 21:01:39 +0000
Not Connected
View Count: 1213
| [2017-04-04 15:17:20] |
| User100611 - Posts: 5 |
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Hello, My name Algirdas , account N# *. This morning I did a payment. See details bellow, Date-Time: 2017-04-04 13:51:49 UTC I still not connected. Why? Sierra software made very complicated and very difficult for a new customer log in and get started with this program. Please help me to connect to Data Feed. Thank you. Algirdas Date Time Of Last Edit: 2017-04-04 16:19:00
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| [2017-04-04 16:44:58] |
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Is your AMP account setup on the Rithmic or CQG Trading Platform Service? In case of Rithmic follow the setup instructions here: Rithmic Trading Platform Service: Setup Instructions In case of CQG follow the setup instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support Date Time Of Last Edit: 2017-04-04 16:59:04
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| [2017-04-04 16:59:52] |
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We are going to contact AMP to help you. We do not have any information about the backend trading platform service you need to connect with. We will also refund the payment you made. You do not need to do that. In regards to: Sierra software made very complicated and very difficult for a new customer log in and get started with this program.
We want to clarify that you did successfully login, and using the included data services you should have no difficulty with getting started with Sierra Chart. The problem is connecting to the particular external trading platform service that AMP is using. Your broker will help you with this since we do not know the necessary connection details or have any control over that connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-04 17:02:05
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