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10 minutes time gap

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[2017-04-03 16:58:18] #1 [Go To First Post]
User999466 - Posts: 9
there is 10 minutes delay between the real time and the chart shown. I have added the credit in the account. Please help.


Private File

[2017-04-03 17:41:38] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide an image of the chart by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-04-04 13:13:05] #3 [Go To First Post]
User999466 - Posts: 9
Reading Internal Order ID file. \| 2017-04-04 08:10:42 Reading Trade Orders file. \| 2017-04-04 08:10:42 Reading Trade Positions file. \| 2017-04-04 08:10:42 Software version: 1459 \| 2017-04-04 08:10:42 Uses New Spreadsheets \| 2017-04-04 08:10:42 Usage end date: 2017-06-10 \| 2017-04-04 08:10:42 Enabled for: Advanced Features. \| 2017-04-04 08:10:42 Enabled for: Advanced Features 2. \| 2017-04-04 08:10:42 Enabled for: Sierra Chart Historical Data Service. \| 2017-04-04 08:10:42 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2017-04-04 08:10:42 Enabled for: INDEXES_DATA_BARCHART \| 2017-04-04 08:10:42 Enabled for: CME (Trading Account Required) \| 2017-04-04 08:10:42 Enabled for: CBOT (Trading Account Required) \| 2017-04-04 08:10:42 Enabled for: COMEX (Trading Account Required) \| 2017-04-04 08:10:42 Enabled for: NYMEX (Trading Account Required) \| 2017-04-04 08:10:42 Enabled for: Hong Kong Futures Exchange \| 2017-04-04 08:10:42 Received 1 data feed usernames. \| 2017-04-04 08:10:42 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-04-04 08:10:42 Current selected Data/Trading service: SC Data - All Services \| 2017-04-04 08:10:42 Chart Update Interval: 500 \| 2017-04-04 08:10:42 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-04-04 08:10:42 2017-04-04 21:10:46 Local computer time \| 2017-04-04 08:10:42 2017-04-04 13:10:46 Local computer time in UTC \| 2017-04-04 08:10:42 2017-04-04 08:10:46 Local computer time in SC Time Zone \| 2017-04-04 08:10:42 2017-04-04 13:10:50 Server time in UTC \| 2017-04-04 08:10:42 Local computer UTC time and Server UTC time difference: 5 seconds. \| 2017-04-04 08:10:42 Program path: C:\SierraChart\ \| 2017-04-04 08:10:42 Data Files path: C:\SierraChart\Data\ \| 2017-04-04 08:10:42 OS Version Number: 6.2 \| 2017-04-04 08:10:42 Locale Setting: C \| 2017-04-04 08:10:42 Checking for new symbol settings for scdataallservices \| 2017-04-04 08:10:42 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2017-04-04 08:10:42 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2017-04-04 08:10:42 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2017-04-04 08:10:42 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2017-04-04 08:10:47 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2017-04-04 08:10:48 HTTP connection to www.sierrachart.com:80 (4) \| Connected. \| 2017-04-04 08:10:48 Symbol settings are up-to-date for scdataallservices \| 2017-04-04 08:10:51 SC Data - All Services \| Connected to data server. \| 2017-04-04 08:10:52 NOTICE: Not connected to Live trading account to receive CME real-time futures data. \| 2017-04-04 08:10:52 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2017-04-04 08:10:52 Socket (5) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-04-04 08:10:53 Socket (5) \| Shutdown and closed. \| 2017-04-04 08:10:53 Interactive Brokers \| Failed to connect to the data and trade server. \| 2017-04-04 08:10:53 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? \| 2017-04-04 08:10:53 * Interactive Brokers \| Disconnected from the server. \| 2017-04-04 08:10:53 Interactive Brokers \| Disconnected. \| 2017-04-04 08:10:53 HTTP connection to www.sierrachart.com:80 (4) \| Closed. No error. \| 2017-04-04 08:10:54 HTTP connection to www.sierrachart.com:80 (4) \| Shutdown and closed. \| 2017-04-04 08:10:54 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2017-04-04 08:10:56 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2017-04-04 08:10:56 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2017-04-04 08:10:56 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2017-04-04 08:10:56 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2017-04-04 08:11:23 Socket (6) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-04-04 08:11:24 Socket (6) \| Shutdown and closed. \| 2017-04-04 08:11:24 Interactive Brokers \| Failed to connect to the data and trade server. \| 2017-04-04 08:11:24 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? \| 2017-04-04 08:11:24 * Interactive Brokers \| Disconnected from the server. \| 2017-04-04 08:11:24 Interactive Brokers \| Disconnected. \| 2017-04-04 08:11:24 ESH17 [C] 5 Min #1 \| Reloading chart. \| 2017-04-04 08:11:30 ESH17 [C] 5 Min #2 \| Reloading chart. \| 2017-04-04 08:11:30 ESH17 [C] 5 Min #3 \| Reloading chart. \| 2017-04-04 08:11:30 Mapping ESH17 to ESH17. Service code: cme \| 2017-04-04 08:11:31 SC Data - All Services \| Starting real-time market data updates for: ESH17. ID: 1 \| 2017-04-04 08:11:31 SC Data - All Services \| Using username 0 \| 2017-04-04 08:11:31 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2017-04-04 08:11:31 SC Data - All Services \| Requesting security definition data for: ESH17. ID: 1 \| 2017-04-04 08:11:31 Intraday data recording state for symbol ESH17 is set to download 'Pending'. \| 2017-04-04 08:11:31 Socket (0) \| Resolved address ds1.sierracharts.com to IP 8.18.161.135. \| 2017-04-04 08:11:31 Market data subscription status is not known while delaying historical data download for symbol: ESH17 \| 2017-04-04 08:11:31 Delaying start of download for ESH17 \| 2017-04-04 08:11:31 Socket (7) \| Connected. \| 2017-04-04 08:11:31 SC Data - All Services \| Connected to server. \| 2017-04-04 08:11:31 SC Data - All Services \| Sending Encoding Request to server \| 2017-04-04 08:11:31 SC Data - All Services \| Setting DTC Encoding to Binary VLS \| 2017-04-04 08:11:31 SC Data - All Services \| Sending logon request message. \| 2017-04-04 08:11:31 SC Data - All Services \| Received logon response. \| 2017-04-04 08:11:32 SC Data - All Services \| Server Name: SC Realtime Server. \| 2017-04-04 08:11:32 SC Data - All Services \| Server protocol version: 7. Client protocol version: 7 \| 2017-04-04 08:11:32 SC Data - All Services \| Successfully connected. \| 2017-04-04 08:11:32 SC Data - All Services \| Restarting real-time data updates for symbol: ESH17 -> ESH17 \| 2017-04-04 08:11:32 Symbol Error - ESH17 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2017-04-04 08:11:32 HD Request # 2 \| Downloading Intraday chart data for ESH17 to the file ESH17.scid. Service: cme \| 2017-04-04 08:11:32 HD Request # 2 \| Download start Date-Time: 2017-03-17 08:29:58.000 \| 2017-04-04 08:11:32 HD Request # 2 \| Using server: ds7.sierracharts.com port 10149 \| 2017-04-04 08:11:32 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133. \| 2017-04-04 08:11:32 Socket (8) \| Connected. \| 2017-04-04 08:11:32 HD Request # 2 \| Sending historical data logon request message. \| 2017-04-04 08:11:32 DTC - Server protocol version: 52. Client protocol version: 7. Different versions. \| 2017-04-04 08:11:32 Socket (8) \| Shutdown and closed. \| 2017-04-04 08:11:32 HD Request # 2 \| Error downloading historical Intraday data for ESH17. Historical data logon error \| 2017-04-04 08:11:32 The network socket for historical data has been closed. \| 2017-04-04 08:11:32 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH17 \| 2017-04-04 08:11:32 HD Request # 3 \| Downloading Intraday chart data for ESH17 to the file ESH17.scid. Service: cme \| 2017-04-04 08:11:32 HD Request # 3 \| Download start Date-Time: 2017-03-17 08:29:58.000 \| 2017-04-04 08:11:32 HD Request # 3 \| Using server: ds1.sierracharts.com port 10149 \| 2017-04-04 08:11:32 Socket (0) \| Resolved address ds1.sierracharts.com to IP 8.18.161.135. \| 2017-04-04 08:11:32 Socket (9) \| Connected. \| 2017-04-04 08:11:33 HD Request # 3 \| Sending historical data logon request message. \| 2017-04-04 08:11:33 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2017-03-17 08:29:58. Record interval: 0. Symbol: ESH17 \| 2017-04-04 08:11:33 HD Request # 3 \| Decompressing data. \| 2017-04-04 08:11:33 HD Request # 3 \| Receiving Intraday data for ESH17 starting at 2017-03-17 08:29:58 \| 2017-04-04 08:11:33 Socket (9) \| Shutdown and closed. \| 2017-04-04 08:11:33 The network socket for historical data has been closed. \| 2017-04-04 08:11:33 HD Request # 3 \| Received 1 record from 2017-03-17 08:29:58 to 2017-03-17 08:29:58 (0.0 seconds) and wrote 0 records for ESH17 \| 2017-04-04 08:11:33 HD Request # 3 \| Intraday download COMPLETE for ESH17. Completion time: 1s. Unique request ID: 1 \| 2017-04-04 08:11:33 Removed historical data download ID 1 \| 2017-04-04 08:11:33 Real-time Intraday chart data file updates started for ESH17 \| 2017-04-04 08:11:33 Intraday chart data file opened for ESH17 \| 2017-04-04 08:11:33 ESM17 [C] [M] 5 Min #1 \| Reloading chart. \| 2017-04-04 08:11:35 ESM17 [C] [M] 5 Min #2 \| Reloading chart. \| 2017-04-04 08:11:35 ESM17 [C] [M] 5 Min #3 \| Reloading chart. \| 2017-04-04 08:11:35 Mapping ESM17 to ESM17. Service code: cme \| 2017-04-04 08:11:35 SC Data - All Services \| Starting real-time market data updates for: ESM17. ID: 2 \| 2017-04-04 08:11:35 SC Data - All Services \| Requesting security definition data for: ESM17. ID: 2 \| 2017-04-04 08:11:35 Intraday data recording state for symbol ESM17 is set to download 'Pending'. \| 2017-04-04 08:11:35 Market data subscription status is not known while delaying historical data download for symbol: ESM17 \| 2017-04-04 08:11:35 Delaying start of download for ESM17 \| 2017-04-04 08:11:35 Symbol Error - ESM17 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2017-04-04 08:11:36 HD Request # 4 \| Downloading Intraday chart data for ESM17 to the file ESM17.scid. Service: cme \| 2017-04-04 08:11:36 HD Request # 4 \| Download start Date-Time: 2017-04-04 03:58:54.000 \| 2017-04-04 08:11:36 HD Request # 4 \| Using server: ds7.sierracharts.com port 10149 \| 2017-04-04 08:11:36 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133. \| 2017-04-04 08:11:36 Socket (10) \| Connected. \| 2017-04-04 08:11:37 HD Request # 4 \| Sending historical data logon request message. \| 2017-04-04 08:11:37 DTC - Server protocol version: 52. Client protocol version: 7. Different versions. \| 2017-04-04 08:11:37 Socket (10) \| Shutdown and closed. \| 2017-04-04 08:11:37 HD Request # 4 \| Error downloading historical Intraday data for ESM17. Historical data logon error \| 2017-04-04 08:11:37 The network socket for historical data has been closed. \| 2017-04-04 08:11:37 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM17 \| 2017-04-04 08:11:37 HD Request # 5 \| Downloading Intraday chart data for ESM17 to the file ESM17.scid. Service: cme \| 2017-04-04 08:11:37 HD Request # 5 \| Download start Date-Time: 2017-04-04 03:58:54.000 \| 2017-04-04 08:11:37 HD Request # 5 \| Using server: ds1.sierracharts.com port 10149 \| 2017-04-04 08:11:37 Socket (0) \| Resolved address ds1.sierracharts.com to IP 8.18.161.135. \| 2017-04-04 08:11:37 Socket (11) \| Connected. \| 2017-04-04 08:11:37 HD Request # 5 \| Sending historical data logon request message. \| 2017-04-04 08:11:37 HD Request # 5 \| Requesting Intraday data. Start Date-Time: 2017-04-04 03:58:54. Record interval: 0. Symbol: ESM17 \| 2017-04-04 08:11:37 HD Request # 5 \| Decompressing data. \| 2017-04-04 08:11:37 HD Request # 5 \| Receiving Intraday data for ESM17 starting at 2017-04-04 03:58:54 \| 2017-04-04 08:11:37 HD Request # 5 \| Timestamp of first Intraday data file record written: 2017-04-04 03:59:01 \| 2017-04-04 08:11:37 Socket (11) \| Shutdown and closed. \| 2017-04-04 08:11:38 The network socket for historical data has been closed. \| 2017-04-04 08:11:38 HD Request # 5 \| Received 26761 records from 2017-04-04 03:58:54 to 2017-04-04 08:01:41 (4.0 hours) and wrote 26760 records for ESM17 \| 2017-04-04 08:11:38 HD Request # 5 \| Intraday download COMPLETE for ESM17. Completion time: 1s. Unique request ID: 2 \| 2017-04-04 08:11:38 Removed historical data download ID 2 \| 2017-04-04 08:11:38 Real-time Intraday chart data file updates started for ESM17 \| 2017-04-04 08:11:38 Intraday chart data file opened for ESM17 \| 2017-04-04 08:11:38 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2017-04-04 08:11:54 Socket (12) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2017-04-04 08:11:55 Socket (12) \| Shutdown and closed. \| 2017-04-04 08:11:55 Interactive Brokers \| Failed to connect to the data and trade server. \| 2017-04-04 08:11:55 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? \| 2017-04-04 08:11:55 * Interactive Brokers \| Disconnected from the server. \| 2017-04-04 08:11:55 Interactive Brokers \| Disconnected. \| 2017-04-04 08:11:55

[2017-04-04 13:27:29] #4 [Go To First Post]
User999466 - Posts: 9
I have added the credit already but there is still no real time data

[2017-04-04 16:41:12] #5 [Go To First Post]
Sierra Chart - Max - Posts: 5599
To get Real-Time data for the ES, while having the Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts exchange option enabled, you need to connect at least once a month to a supported Trading Service: Sierra Chart Exchange Data Feed: Integration with Trading Services For more details: Sierra Chart Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support Date Time Of Last Edit: 2017-04-04 17:10:26

[2017-04-04 17:09:17] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The first step is that you must update to the current version of Sierra Chart. Follow the instructions here: http://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate And then you need to connect to your Interactive Brokers account. And make sure you are using the correct symbol. In the case of Interactive Brokers you can find the futures symbols in File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-04 17:11:03

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