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Date/Time: Sun, 19 May 2024 00:03:59 +0000



Having issues with the SC data feed

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[2017-04-03 16:54:37]
pedaldamnit - Posts: 7
Good morning,

Things were working fine last week, but this morning there is no realtime futures data feed. All I'm getting is 15min delayed data that I have to manually refresh. Data feed service is through SC with the full CME package. There is sufficient funding balance, and nothing seems out of line in the account. Not sure if that's a technical glitch, or some settings have changed, perhaps? TIA!
[2017-04-03 17:16:38]
pedaldamnit - Posts: 7
Here is the message from the error log:

Requesting market depth updates for: ESM17 if supported. | 2017-04-03 13:05:32
SC Data - All Services | Market Depth data has been rejected for symbol: ESM17. Exchange not authorized. | 2017-04-03 13:05:32


Why would that be if the CME data service is activated, and obviously the June 17 ES contract is still trading.
[2017-04-03 17:43:00]
Sierra Chart Engineering - Posts: 104368
You must connect Sierra Chart to your live futures trading account. Refer to:
http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices

And refer to:
http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-04-03 17:44:14
[2017-04-03 18:00:48]
pedaldamnit - Posts: 7
Done, all is well now. Day's looking up for this data junkie :)
Thanks very much for the therapy :P

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