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Date/Time: Tue, 18 Jun 2019 17:56:06 +0000

Alert Manager Vs Alerts Log - crashes encountered

Support Request:
[2013-08-19 13:25:22]
nepher - Posts: 45
Hello Support,

I use many many simple alerts in my charts that I continuously live check. I used SC v997 and all was fine till this version (my context : it takes more than 45 min to load and display my principal heavy chartbook) ; I then upgraded to SC v1011.I made a lot of modification in my chartbook and saved them in v1011. As soon as I open a window alert log (ctrl+alt+a) SierraC crashes everytime. With another chartbook with fewer studies and alerts, it seems OK.

I 'm now unable to downgrade to v997 because I have a message of incompatibility.

I notice that the management of alerts are differents the older One is an "Alert log" and the new one is an "Alert manager". Can you help please ?

Thank you very much.
imageAlert Log SCv997.jpg / V - Attached On 2013-08-19 13:23:01 UTC - Size: 68.07 KB - 385 views
imageAlert Manager SC v1011.jpg / V - Attached On 2013-08-19 13:23:17 UTC - Size: 116.03 KB - 120 views
imageCrash with SC v1011.jpg / V - Attached On 2013-08-19 13:24:57 UTC - Size: 655.69 KB - 124 views
[2013-08-19 16:49:43]
Sierra Chart Engineering - Posts: 72918
you can go back to your previous version 997 and use backup chartbooks by following the instructions here:

We will look into this abnormal shutdown problem.
Sierra Chart Support - Engineering Level

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