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Date/Time: Tue, 07 May 2024 20:39:53 +0000



Updated Sierra was using older version, connection restarting

View Count: 521

[2017-03-31 15:52:51]
User268341 - Posts: 15
Hello,

I updated Sierra, I was using older version which was working fine but haven't update in a while. The connection in this version sometimes loses connection and reconnects takes about a minute or two than works fine for a while and than does it again. Looks like 2 years ago their was a problem with allow server to drop data and i made sure that is still true.

Thanks for your help!

Log:

Reading Internal Order ID file. | 2017-03-31 08:05:06
Reading Trade Orders file. | 2017-03-31 08:05:06
Reading Trade Positions file. | 2017-03-31 08:05:06
Software version: 1531 | 2017-03-31 08:05:06
Uses New Spreadsheets | 2017-03-31 08:05:06
Usage end date: 2017-05-16 | 2017-03-31 08:05:06
Enabled for: Advanced Features. | 2017-03-31 08:05:06
Enabled for: Advanced Features 2. | 2017-03-31 08:05:06
Enabled for: Sierra Chart Historical Data Service. | 2017-03-31 08:05:06
Allow Support for Sierra Chart Data Feeds is disabled. | 2017-03-31 08:05:06
Current selected Data/Trading service: CQG FIX Trading | 2017-03-31 08:05:06
Chart Update Interval: 500 | 2017-03-31 08:05:06
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-31 08:05:06
2017-03-31 08:05:09 Local computer time | 2017-03-31 08:05:06
2017-03-31 13:05:09 Local computer time in UTC | 2017-03-31 08:05:06
2017-03-31 08:05:09 Local computer time in SC Time Zone | 2017-03-31 08:05:06
2017-03-31 13:05:08 Server time in UTC | 2017-03-31 08:05:06
Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-03-31 08:05:06
Program path: C:\SierraChart\ | 2017-03-31 08:05:06
Data Files path: C:\SierraChart\Data\ | 2017-03-31 08:05:06
OS Version Number: 6.1 | 2017-03-31 08:05:06
Locale Setting: C | 2017-03-31 08:05:06

Checking for new symbol settings for service code cqg | 2017-03-31 08:05:06
HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-03-31 08:05:06
Requesting symbol settings for service code cqg. Overwrite = on. | 2017-03-31 08:05:10
Symbol settings received. | 2017-03-31 08:05:11
Processed 1100 symbol settings. | 2017-03-31 08:05:11

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-03-31 08:05:14
CQG FIX socket (4) | Creating socket. Using TLS 1.2. | 2017-03-31 08:05:14
CQG FIX: Sending the Logon message. | 2017-03-31 08:05:14
CQG FIX Trading | Connected to trading server. | 2017-03-31 08:05:14
CQG FIX Trading | Connecting to server api.cqg.com | 2017-03-31 08:05:14
CQG websocket | Connecting to websocket server. | 2017-03-31 08:05:14
CQG FIX | FCM name: Advantage | 2017-03-31 08:05:14
CQG websocket socket (5) | Creating socket. Using TLS 1.2. | 2017-03-31 08:05:14
CQG websocket | Opening websocket. | 2017-03-31 08:05:14
CQG websocket | Sending websocket handshake. | 2017-03-31 08:05:14
CQG websocket | Received websocket handshake acknowledgment. | 2017-03-31 08:05:14
CQG websocket | Web socket state is now open. | 2017-03-31 08:05:14
CQG FIX Trading | Websocket connected. | 2017-03-31 08:05:14
CQG FIX Trading | Sending market data logon message. | 2017-03-31 08:05:14
CQG FIX Trading | Logon successful. Session Token = ccXILx8ZtFyjubJ8VE8JRI0TnppOG9pt0wpuk3GmW10 | 2017-03-31 08:05:14
CQG FIX Trading | Connected to data and trading server. | 2017-03-31 08:05:14
HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-03-31 08:05:15
HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-03-31 08:05:15
HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-31 08:05:15
HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-03-31 08:05:15
F.US.CLEK17 #1 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 5 Min #3 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 Rev. 10t #6 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 1000 Volume #13 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 300 Volume #22 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 500 Volume #23 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 1000 Volume #24 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 60 Volume #30 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 Rev. 6t #35 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 Rev. 6t #34 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 1000 Volume #31 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.05 Range #36 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.02 Range #40 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 200 Volume #14 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 60 Volume #18 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.03 Range #9 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 30 Min #2 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 5 Min #29 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.10 Range #4 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.05 Range #5 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.30 Range #38 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.15 Range #21 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.20 Range #41 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 500 Volume #10 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 300 Volume #42 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.05 Range #19 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 5 Min #11 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.10 Range #16 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 Rev. 10t #37 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.01 Range #39 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.01 Range #15 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.01 Range #28 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.02 Range #27 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.01 Range #12 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.03 Range #20 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.04 Range #8 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.10 Range #25 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.04 Range #26 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.04 Range #32 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 0.10 Range #33 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 1 Min #43 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 15 Min #44 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 60 Min #45 | Reloading chart. | 2017-03-31 08:05:27
F.US.CLEK17 1 Min #7 | Reloading chart. | 2017-03-31 08:05:27
'Allow Support for Sierra Chart Data Feeds' is disabled. The F.US.CLE?## pattern/symbol will not use the SC Exchange Data Feed. | 2017-03-31 08:05:39
CQG FIX Trading | Starting real-time market data updates for: F.US.CLEK17. ID: 1 | 2017-03-31 08:05:39
CQG FIX Trading | Sending symbol resolution request for F.US.CLEK17. ID: 123771 | 2017-03-31 08:05:39
CQG FIX Trading | Requesting security definition data for: F.US.CLEK17. ID: 1 | 2017-03-31 08:05:39
HD Request # 2 | Downloading Historical Daily chart data for F.US.CLEK17. Starting date: 2017-03-23. Service: cqg | 2017-03-31 08:05:39
Historical data download counter reset. | 2017-03-31 08:05:39
HD Request # 2 | Requesting historical Daily data for CLK17 starting at 2017-03-22 | 2017-03-31 08:05:39
CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEK7. Search Symbol: F.US.CLEK17. Request ID: 123771. Contract ID: 1. | 2017-03-31 08:05:39
CQG FIX Trading | Requesting market data for F.US.CLEK17 | 2017-03-31 08:05:39
Intraday data recording state for symbol F.US.CLEK17 is set to download 'Pending'. | 2017-03-31 08:05:39
Delaying start of download for F.US.CLEK17 | 2017-03-31 08:05:39
HTTP connection to ds01.ddfplus.com:80 (6) | Creating socket. | 2017-03-31 08:05:39
HD Request # 2 | Receiving historical Daily data for F.US.CLEK17 starting at 2017-03-23 | 2017-03-31 08:05:39
HD Request # 2 | Writing historical Daily data to the file F.US.CLEK17.dly | 2017-03-31 08:05:39
HD Request # 2 | Received 8 records from 2017-03-23 00:00:00 to 2017-03-31 00:00:00 (9.0 days) and wrote 7 records for F.US.CLEK17 | 2017-03-31 08:05:39
HD Request # 2 | Daily download COMPLETE for F.US.CLEK17. Completion time: 0s. Unique request ID: 1 | 2017-03-31 08:05:39
Removed historical data download ID 1 | 2017-03-31 08:05:39

Requesting market depth updates for: F.US.CLEK17 if supported. | 2017-03-31 08:05:39
CQG FIX Trading | Requesting market data including full depth for F.US.CLEK17 | 2017-03-31 08:05:39
F.US.CLEK17 #1 | Reloading chart. | 2017-03-31 08:05:39
Delaying start of download for F.US.CLEK17 | 2017-03-31 08:05:40
HD Request # 3 | Downloading Intraday chart data for F.US.CLEK17 to the file F.US.CLEK17.scid. Service: cqg | 2017-03-31 08:05:44
HD Request # 3 | Download start date-time: 2017-03-30 15:59:59.000 | 2017-03-31 08:05:44
HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-03-31 08:05:44
Socket (7) | Creating socket. | 2017-03-31 08:05:44
HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-03-31 08:05:44
HD Request # 3 | Sending historical data logon request message. | 2017-03-31 08:05:44
HD Request # 3 | Requesting Intraday data. Start date-time: 2017-03-30 15:59:59. Record interval: 0. Symbol: F.US.CLEK17 | 2017-03-31 08:05:44
HD Request # 3 | Decompressing data. | 2017-03-31 08:05:44
HD Request # 3 | Receiving Intraday data for F.US.CLEK17 starting at 2017-03-30 15:59:59 | 2017-03-31 08:05:45
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-03-30 17:00:00 | 2017-03-31 08:05:45
Socket (7) | Initiating close of socket by core. | 2017-03-31 08:05:45
Socket (7) | Shutdown started. Waiting for graceful close. | 2017-03-31 08:05:45
Historical data download thread signaled to stop. | 2017-03-31 08:05:45
HD Request # 3 | Received 93191 records from 2017-03-30 15:59:59 to 2017-03-31 08:05:43 (16.1 hours) and wrote 93189 records for F.US.CLEK17 | 2017-03-31 08:05:45
HD Request # 3 | Intraday download COMPLETE for F.US.CLEK17. Completion time: 0s. Unique request ID: 2 | 2017-03-31 08:05:45
Removed historical data download ID 2 | 2017-03-31 08:05:45
Real-time Intraday chart data file updates started for F.US.CLEK17 | 2017-03-31 08:05:45
Intraday chart data file opened for F.US.CLEK17 | 2017-03-31 08:05:45

Socket (7) | Socket gracefully closed by remote side. | 2017-03-31 08:05:45
Socket (7) | Closed. | 2017-03-31 08:05:45
Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEK17.scid | 2017-03-31 08:05:49
HTTP connection to ds01.ddfplus.com:80 (6) | Socket gracefully closed by remote side. | 2017-03-31 08:06:44
HTTP connection to ds01.ddfplus.com:80 (6) | Received socket Close event | 2017-03-31 08:06:44
HTTP connection to ds01.ddfplus.com:80 (6) | Initiating close of socket by core. | 2017-03-31 08:06:44
HTTP connection to ds01.ddfplus.com:80 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-31 08:06:44
HTTP connection to ds01.ddfplus.com:80 (6) | Closed. | 2017-03-31 08:06:44
CQG websocket socket (5) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-03-31 08:39:30
CQG websocket socket (5) | Initiating close of socket by core. | 2017-03-31 08:39:30
CQG websocket | Network socket for websocket has been closed by remote side. | 2017-03-31 08:39:30
CQG FIX Trading | Websocket closed. | 2017-03-31 08:39:30
CQG websocket socket (5) | Shutdown started. Waiting for graceful close. | 2017-03-31 08:39:30
Connection to the external service has been lost. | 2017-03-31 08:39:30
CQG websocket socket (5) | Received socket Close event | 2017-03-31 08:39:30
CQG websocket socket (5) | Closed. | 2017-03-31 08:39:30
CQG FIX: DisconnectFIX called. | 2017-03-31 08:39:30
CQG FIX: Sending a Logout message. | 2017-03-31 08:39:30
CQG FIX Trading | Disconnected. | 2017-03-31 08:39:30
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-31 08:39:30
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-03-31 08:39:30
CQG FIX socket (4) | Initiating close of socket by core. | 2017-03-31 08:39:30
CQG FIX: Disconnected. | 2017-03-31 08:39:30
CQG FIX socket (4) | Shutdown started. Waiting for graceful close. | 2017-03-31 08:39:30
CQG FIX socket (4) | Socket gracefully closed by remote side. | 2017-03-31 08:39:30
CQG FIX socket (4) | Closed. | 2017-03-31 08:39:30

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-03-31 08:39:33
CQG FIX socket (25) | Creating socket. Using TLS 1.2. | 2017-03-31 08:39:33
CQG FIX socket (25) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-03-31 08:39:54 *
CQG FIX socket (25) | Initiating close of socket by core. | 2017-03-31 08:39:54
CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-03-31 08:39:54
CQG FIX socket (25) | Closed. | 2017-03-31 08:39:54
CQG FIX: Disconnected. | 2017-03-31 08:39:54
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-31 08:39:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-31 08:39:54
CQG FIX Trading | Disconnected. | 2017-03-31 08:39:54
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-31 08:39:54

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-03-31 08:39:57
CQG FIX socket (26) | Creating socket. Using TLS 1.2. | 2017-03-31 08:39:57
CQG FIX: Sending the Logon message. | 2017-03-31 08:39:57
CQG FIX Trading | Connected to trading server. | 2017-03-31 08:39:57
CQG FIX Trading | Connecting to server api.cqg.com | 2017-03-31 08:39:57
CQG websocket | Connecting to websocket server. | 2017-03-31 08:39:57
CQG FIX | FCM name: Advantage | 2017-03-31 08:39:57
CQG websocket socket (27) | Creating socket. Using TLS 1.2. | 2017-03-31 08:39:57
CQG websocket | Opening websocket. | 2017-03-31 08:39:57
CQG websocket | Sending websocket handshake. | 2017-03-31 08:39:57
CQG websocket | Received websocket handshake acknowledgment. | 2017-03-31 08:39:57
CQG websocket | Web socket state is now open. | 2017-03-31 08:39:57
CQG FIX Trading | Websocket connected. | 2017-03-31 08:39:57
CQG FIX Trading | Sending market data logon message. | 2017-03-31 08:39:57
CQG FIX Trading | Logon successful. Session Token = vB7WSLymXIKCLZ7j4Lvfv/UUftXScZB96rHfHzkR8oY | 2017-03-31 08:39:57
CQG FIX Trading | Connected to data and trading server. | 2017-03-31 08:39:57
'Allow Support for Sierra Chart Data Feeds' is disabled. The F.US.CLE?## pattern/symbol will not use the SC Exchange Data Feed. | 2017-03-31 08:39:57
CQG FIX Trading | Starting real-time market data updates for: F.US.CLEK17. ID: 1 | 2017-03-31 08:39:57
CQG FIX Trading | Sending symbol resolution request for F.US.CLEK17. ID: 123772 | 2017-03-31 08:39:57
CQG FIX Trading | Requesting security definition data for: F.US.CLEK17. ID: 1 | 2017-03-31 08:39:57
Intraday data recording state for symbol F.US.CLEK17 is set to download 'Pending'. | 2017-03-31 08:39:57
Delaying start of download for F.US.CLEK17 | 2017-03-31 08:39:57
CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEK7. Search Symbol: F.US.CLEK17. Request ID: 123772. Contract ID: 1. | 2017-03-31 08:39:57
CQG FIX Trading | Requesting market data for F.US.CLEK17 | 2017-03-31 08:39:57
Delaying start of download for F.US.CLEK17 | 2017-03-31 08:39:58
HD Request # 4 | Downloading Intraday chart data for F.US.CLEK17 to the file F.US.CLEK17.scid. Service: cqg | 2017-03-31 08:40:02
HD Request # 4 | Download start date-time: 2017-03-31 08:39:28.000 | 2017-03-31 08:40:02
HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2017-03-31 08:40:02
Socket (28) | Creating socket. | 2017-03-31 08:40:02
HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-03-31 08:40:02
HD Request # 4 | Sending historical data logon request message. | 2017-03-31 08:40:02
Requesting market depth updates for: F.US.CLEK17 if supported. | 2017-03-31 08:40:02
CQG FIX Trading | Requesting market data including full depth for F.US.CLEK17 | 2017-03-31 08:40:02
HD Request # 4 | Requesting Intraday data. Start date-time: 2017-03-31 08:39:28. Record interval: 0. Symbol: F.US.CLEK17 | 2017-03-31 08:40:03
HD Request # 4 | Decompressing data. | 2017-03-31 08:40:03
HD Request # 4 | Receiving Intraday data for F.US.CLEK17 starting at 2017-03-31 08:39:28 | 2017-03-31 08:40:03
HD Request # 4 | Timestamp of first Intraday data file record written: 2017-03-31 08:39:30 | 2017-03-31 08:40:03
Socket (28) | Initiating close of socket by core. | 2017-03-31 08:40:03
Socket (28) | Shutdown started. Waiting for graceful close. | 2017-03-31 08:40:03
Historical data download thread signaled to stop. | 2017-03-31 08:40:03
HD Request # 4 | Received 97 records from 2017-03-31 08:39:28 to 2017-03-31 08:40:02 (34.0 seconds) and wrote 96 records for F.US.CLEK17 | 2017-03-31 08:40:03
Added 5 Time and Sales records to Intraday data file for F.US.CLEK17 after download. | 2017-03-31 08:40:03
HD Request # 4 | Intraday download COMPLETE for F.US.CLEK17. Completion time: 0s. Unique request ID: 3 | 2017-03-31 08:40:03
Removed historical data download ID 3 | 2017-03-31 08:40:03
Real-time Intraday chart data file updates started for F.US.CLEK17 | 2017-03-31 08:40:03
Intraday chart data file opened for F.US.CLEK17 | 2017-03-31 08:40:03

Socket (28) | Socket gracefully closed by remote side. | 2017-03-31 08:40:03
Socket (28) | Closed. | 2017-03-31 08:40:03
Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEK17.scid | 2017-03-31 08:40:09
CQG websocket socket (27) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-03-31 09:09:30
CQG websocket socket (27) | Initiating close of socket by core. | 2017-03-31 09:09:30
CQG websocket | Network socket for websocket has been closed by remote side. | 2017-03-31 09:09:30
CQG FIX Trading | Websocket closed. | 2017-03-31 09:09:30
Connection to the external service has been lost. | 2017-03-31 09:09:30
CQG websocket socket (27) | Shutdown started. Waiting for graceful close. | 2017-03-31 09:09:30
CQG websocket socket (27) | Received socket Close event | 2017-03-31 09:09:30
CQG websocket socket (27) | Closed. | 2017-03-31 09:09:30
CQG FIX: DisconnectFIX called. | 2017-03-31 09:09:30
CQG FIX: Sending a Logout message. | 2017-03-31 09:09:30
CQG FIX Trading | Disconnected. | 2017-03-31 09:09:30
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-31 09:09:30
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-03-31 09:09:30
CQG FIX socket (26) | Initiating close of socket by core. | 2017-03-31 09:09:30
CQG FIX: Disconnected. | 2017-03-31 09:09:30
CQG FIX socket (26) | Shutdown started. Waiting for graceful close. | 2017-03-31 09:09:30
CQG FIX socket (26) | Socket gracefully closed by remote side. | 2017-03-31 09:09:30
CQG FIX socket (26) | Closed. | 2017-03-31 09:09:30

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-03-31 09:09:33
CQG FIX socket (44) | Creating socket. Using TLS 1.2. | 2017-03-31 09:09:33
CQG FIX socket (44) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-03-31 09:09:54 *
CQG FIX socket (44) | Initiating close of socket by core. | 2017-03-31 09:09:54
CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-03-31 09:09:54
CQG FIX socket (44) | Closed. | 2017-03-31 09:09:54
CQG FIX: Disconnected. | 2017-03-31 09:09:54
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-31 09:09:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-31 09:09:54
CQG FIX Trading | Disconnected. | 2017-03-31 09:09:54
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-31 09:09:54

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-03-31 09:09:57
CQG FIX socket (45) | Creating socket. Using TLS 1.2. | 2017-03-31 09:09:57
CQG FIX: Sending the Logon message. | 2017-03-31 09:10:00
CQG FIX Trading | Connected to trading server. | 2017-03-31 09:10:01
CQG FIX Trading | Connecting to server api.cqg.com | 2017-03-31 09:10:01
CQG websocket | Connecting to websocket server. | 2017-03-31 09:10:01
CQG FIX | FCM name: Advantage | 2017-03-31 09:10:01
CQG websocket socket (46) | Creating socket. Using TLS 1.2. | 2017-03-31 09:10:01
CQG websocket | Opening websocket. | 2017-03-31 09:10:01
CQG websocket | Sending websocket handshake. | 2017-03-31 09:10:01
CQG websocket | Received websocket handshake acknowledgment. | 2017-03-31 09:10:01
CQG websocket | Web socket state is now open. | 2017-03-31 09:10:01
CQG FIX Trading | Websocket connected. | 2017-03-31 09:10:01
CQG FIX Trading | Sending market data logon message. | 2017-03-31 09:10:01
CQG FIX Trading | Logon successful. Session Token = Q+U+rhECf+R+G9NFXeMowtqpf4ZUnY+LvJrp2RY7egY | 2017-03-31 09:10:01
CQG FIX Trading | Connected to data and trading server. | 2017-03-31 09:10:01
'Allow Support for Sierra Chart Data Feeds' is disabled. The F.US.CLE?## pattern/symbol will not use the SC Exchange Data Feed. | 2017-03-31 09:10:01
CQG FIX Trading | Starting real-time market data updates for: F.US.CLEK17. ID: 1 | 2017-03-31 09:10:01
CQG FIX Trading | Sending symbol resolution request for F.US.CLEK17. ID: 123773 | 2017-03-31 09:10:01
CQG FIX Trading | Requesting security definition data for: F.US.CLEK17. ID: 1 | 2017-03-31 09:10:01
Intraday data recording state for symbol F.US.CLEK17 is set to download 'Pending'. | 2017-03-31 09:10:01
Delaying start of download for F.US.CLEK17 | 2017-03-31 09:10:01
CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEK7. Search Symbol: F.US.CLEK17. Request ID: 123773. Contract ID: 1. | 2017-03-31 09:10:01
CQG FIX Trading | Requesting market data for F.US.CLEK17 | 2017-03-31 09:10:01
Delaying start of download for F.US.CLEK17 | 2017-03-31 09:10:02
Requesting market depth updates for: F.US.CLEK17 if supported. | 2017-03-31 09:10:06
CQG FIX Trading | Requesting market data including full depth for F.US.CLEK17 | 2017-03-31 09:10:06
HD Request # 5 | Downloading Intraday chart data for F.US.CLEK17 to the file F.US.CLEK17.scid. Service: cqg | 2017-03-31 09:10:06
HD Request # 5 | Download start date-time: 2017-03-31 09:09:28.000 | 2017-03-31 09:10:06
HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2017-03-31 09:10:06
Socket (47) | Creating socket. | 2017-03-31 09:10:06
HD Request # 5 | Setting DTC encoding to Binary VLS | 2017-03-31 09:10:06
HD Request # 5 | Sending historical data logon request message. | 2017-03-31 09:10:06
HD Request # 5 | Requesting Intraday data. Start date-time: 2017-03-31 09:09:28. Record interval: 0. Symbol: F.US.CLEK17 | 2017-03-31 09:10:06
HD Request # 5 | Decompressing data. | 2017-03-31 09:10:06
HD Request # 5 | Receiving Intraday data for F.US.CLEK17 starting at 2017-03-31 09:09:28 | 2017-03-31 09:10:06
HD Request # 5 | Timestamp of first Intraday data file record written: 2017-03-31 09:09:30 | 2017-03-31 09:10:06
Socket (47) | Initiating close of socket by core. | 2017-03-31 09:10:06
Socket (47) | Shutdown started. Waiting for graceful close. | 2017-03-31 09:10:06
Historical data download thread signaled to stop. | 2017-03-31 09:10:06
HD Request # 5 | Received 475 records from 2017-03-31 09:09:28 to 2017-03-31 09:10:06 (38.0 seconds) and wrote 469 records for F.US.CLEK17 | 2017-03-31 09:10:06
HD Request # 5 | Intraday download COMPLETE for F.US.CLEK17. Completion time: 0s. Unique request ID: 4 | 2017-03-31 09:10:06
Removed historical data download ID 4 | 2017-03-31 09:10:06
Real-time Intraday chart data file updates started for F.US.CLEK17 | 2017-03-31 09:10:06
Intraday chart data file opened for F.US.CLEK17 | 2017-03-31 09:10:06

Socket (47) | Socket gracefully closed by remote side. | 2017-03-31 09:10:06
Socket (47) | Closed. | 2017-03-31 09:10:06
Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEK17.scid | 2017-03-31 09:10:09
[2017-03-31 17:17:21]
Sierra Chart Engineering - Posts: 104368
Based upon what we see, this is not an issue with Sierra Chart but an external connectivity problem:

CQG websocket socket (5) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-03-31 08:39:30

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-03-31 09:09:33
CQG FIX socket (44) | Creating socket. Using TLS 1.2. | 2017-03-31 09:09:33
CQG FIX socket (44) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-03-31 09:09:54 *

Refer to help topic 1.2:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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