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Date/Time: Fri, 19 Jan 2018 11:48:55 +0000



Charts not updating correctly

Support Request:
[2013-04-02 22:02:47]
Carol Rutherford - Posts: 56
Brokers data feed. My problem is that some of my charts are different regarding the S1 s2 s3 r1 r2 r3 and pp compared to the others in the room. Some of the charts will match but others won't. I am up to date with the downloads on IB and the latest Java so that should be in order. The charts are all set to the same start and ending time as the others in the room. Any ideas to help me would be greatly appreciated.
[2013-04-02 22:08:01]
Carol Rutherford - Posts: 56
Sorry the top part of my first post got cut off. I am in a trading room in which we all use Sierra Charts with Interactive Brokers Data feed. My problem is that some of the charts are different regarding s1 s2 s3 r1 r2 r3 pp compared to others in the room. Some of the charts will match but others won't. I am up to date with the latest downloads on IB and run the latest JAVA update so that should be in order. The charts are all set to the same start and end time as others in the room. any ideas to help me would be greatly appreciated.
[2013-04-02 22:43:24]
Sierra Chart Engineering - Posts: 56288
This is the relevant help topic for this:
http://www.sierrachart.com/index.php?l=doc/helpdetails65.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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