Support Board
Date/Time: Mon, 12 May 2025 20:27:28 +0000
Chart Scaling Problems with Intraday E7
View Count: 640
| [2017-03-29 03:03:46] |
| rick e - Posts: 51 |
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Hello. I'm having trouble with E7 intraday charts. The historic charts are fine for both E6 and E7. It appears that I am getting the right real time quote scaling from Interactive Broker's feed (1.0862 for example) but my "historical" intraday data would show up as 10.8620. I have tried to figure this out, and have checked "Global Symbol Settings" and have found that the settings for the intraday EUR (Interactive Brokers) and which I have no trouble with, are the same as E7 except for the Currency Value Per Tick with Eur at 12.5/tick and E7 at 6.25/tick. Also, "Tick Size" and "Price Display Format" are both set at 0.0001 respectively. EUR works consistently and E7 does not. I'm afraid I can't figure this out - can you help? I could send you a screen image if this is required. Thanks - Rick
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| [2017-03-29 03:20:47] |
| rick e - Posts: 51 |
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http://www.sierrachart.com/image.php?Image=1490757607667.png
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| [2017-03-29 03:54:05] |
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This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After you do that re-download the data in the chart with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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