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Direct MessagesDate/Time: Mon, 20 May 2024 22:06:31 +0000
Account Reactivation
View Count: 640
| [2017-03-28 20:54:59] |
| User32803 - Posts: 18 |
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I would like to reactivate my account using level 5. Additionally I would like to switch brokers from Interactive Brokers to Gain Capital (Forex.com). Please review our last support ticket #1440547126626 from August 26, 2015. If it is still possible, I would like to take you up on your offer. Below is a copy of the support ticket. If I need to purchase some new time to start, please let me know. Thereafter I will do annual time purchases at renewal. If I need to start a completely new account due to switching brokers, please let me know. I’m assuming I can just follow the Sierra Chart setup instruction. Thank you in advance for your help. Kind regards, Melvin R Akers (melakers@sbcglobal.net) Sierra Charts refund request. Ticket ID: 1440547126626 Open] Is there a refund available - Account Support Ticket [2] 2015-08-26 01:54:33 GMT | By : Sierra Chart Support | Status : Open ________________________________________ The last payment was on this date: 2014-09-04 00:22:27 for 348.00 USD. It is not technically possible to issue a refund after six months. And also as a policy, we do not issue refunds after 60 days. If you think you may use Sierra Chart sometime in the future, you can just let us know at that time and we can extend your account by the unused time. Just make reference to this ticket number. [1] 2015-08-25 23:58:46 GMT | By : Melvin R Akers | Status : Open ________________________________________ I'm currently no longer trading thus I do not need my current Sierra Chart level 5 platform. The current 12 month subscription has a remaining usage end date of December 1, 2015. Is it possible to obtain any refund on the unused portion of the subscription? |
| [2017-03-28 22:52:38] |
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We are taking care of this for you now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-28 23:03:06] |
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1. Refer to the response here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1440547126626# 2. We have preset your account for yearly renewals at Service Package 5. 3. Refer to the Gain Capital setup instructions here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions Sierra Chart Support |
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