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Direct MessagesDate/Time: Fri, 03 May 2024 03:40:38 +0000
SC data keep disconnecting
View Count: 596
| [2017-03-28 17:36:08] |
| red23 - Posts: 38 |
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Hi The data feed from sierra chart seems to keep disconnecting throughout the day. This happened 2 times in the last 10 min. SC Data - All Services | Real-time data for symbol ESM7 is currently unavailable. | 2017-03-28 10:29:28 SC Data - All Services | Real-time data for symbol GCLK7 is currently unavailable. | 2017-03-28 10:29:31 SC Data - All Services | Real-time data for symbol $IXY is currently unavailable. | 2017-03-28 10:29:31 SC Data - All Services | Real-time data for symbol $IXM is currently unavailable. | 2017-03-28 10:29:31 SC Data - All Services | Real-time data for symbol $OEX is currently unavailable. | 2017-03-28 10:29:31 SC Data - All Services | Real-time data for symbol $IXV is currently unavailable. | 2017-03-28 10:29:31 SC Data - All Services | Real-time data for symbol $IXS is currently unavailable. | 2017-03-28 10:29:31 SC Data - All Services | Real-time data for symbol $IQY is currently unavailable. | 2017-03-28 10:29:31 SC Data - All Services | Real-time data for symbol $IXY has been restored. | 2017-03-28 10:29:34 Intraday data recording state for symbol $IXY is set to download 'Pending'. | 2017-03-28 10:29:34 Delaying start of download for $IXY | 2017-03-28 10:29:34 SC Data - All Services | Real-time data for symbol $IXM has been restored. | 2017-03-28 10:29:34 Intraday data recording state for symbol $IXM is set to download 'Pending'. | 2017-03-28 10:29:34 SC Data - All Services | Real-time data for symbol $OEX has been restored. | 2017-03-28 10:29:34 Intraday data recording state for symbol $OEX is set to download 'Pending'. | 2017-03-28 10:29:34 SC Data - All Services | Real-time data for symbol $IXV has been restored. | 2017-03-28 10:29:34 Intraday data recording state for symbol $IXV is set to download 'Pending'. | 2017-03-28 10:29:34 SC Data - All Services | Real-time data for symbol $IXS has been restored. | 2017-03-28 10:29:34 Intraday data recording state for symbol $IXS is set to download 'Pending'. | 2017-03-28 10:29:34 SC Data - All Services | Real-time data for symbol $IQY has been restored. | 2017-03-28 10:29:34 Intraday data recording state for symbol $IQY is set to download 'Pending'. | 2017-03-28 10:29:34 HD Request # 45 | Downloading Intraday chart data for $IXY to the file $IXY.scid. Service: sp.index | 2017-03-28 10:29:34 HD Request # 45 | Download start date-time: 2017-03-28 10:29:26.000 | 2017-03-28 10:29:34 HD Request # 45 | Using server: ds7.sierracharts.com port 10149 | 2017-03-28 10:29:34 Socket (860) | Creating socket. | 2017-03-28 10:29:34 HD Request # 45 | Setting DTC encoding to Binary VLS | 2017-03-28 10:29:34 HD Request # 45 | Sending historical data logon request message. | 2017-03-28 10:29:34 HD Request # 45 | Requesting Intraday data. Start date-time: 2017-03-28 10:29:26. Record interval: 0. Symbol: $IXY | 2017-03-28 10:29:34 HD Request # 45 | Decompressing data. | 2017-03-28 10:29:34 HD Request # 45 | Receiving Intraday data for $IXY starting at 2017-03-28 10:29:26 | 2017-03-28 10:29:34 Socket (860) | Initiating close of socket by core. | 2017-03-28 10:29:34 The network socket for historical data has been closed. | 2017-03-28 10:29:34 Socket (860) | Shutdown started. Waiting for graceful close. | 2017-03-28 10:29:34 HD Request # 45 | Received 1 record from 2017-03-28 10:29:26 to 2017-03-28 10:29:26 (0.0 seconds) and wrote 0 records for $IXY | 2017-03-28 10:29:34 HD Request # 45 | Intraday download COMPLETE for $IXY. Completion time: 0s. Unique request ID: 44 | 2017-03-28 10:29:34 Removed historical data download ID 44 | 2017-03-28 10:29:34 Real-time Intraday chart data file updates started for $IXY | 2017-03-28 10:29:34 Intraday chart data file opened for $IXY | 2017-03-28 10:29:34 |
| [2017-03-28 18:04:06] |
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We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-28 18:56:23] |
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We do see the interruption with the data feed and we are looking into the underlying reason. We will be making some changes after the close today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-29 09:14:50] |
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We have identified the reasons for the interruption and we are implementing some software changes. They will be fully implemented by the end of the day but we are releasing some this morning on one of the servers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-30 17:35:08] |
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Have you seen any further problems with this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-04 15:26:59] |
| red23 - Posts: 38 |
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Haven't noticed any issues. Thanks for the fix. Appreciate the quick response
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