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Direct MessagesDate/Time: Sun, 12 May 2024 04:08:06 +0000
Unable to connect to Gain server
View Count: 704
| [2017-03-22 13:26:52] |
| User104854 - Posts: 441 |
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Hi. This morning I am unable to connect to Gain's live server (prod.gainfutures.com). I can connect to the demo server but not the live one. Nothing has changed on my end as it's been working all week. The log notes are below. Can you help? Software version: 1522 | 2017-03-22 06:23:42 Uses New Spreadsheets | 2017-03-22 06:23:42 Usage end date: 2017-05-24 | 2017-03-22 06:23:42 Enabled for: Advanced Features. | 2017-03-22 06:23:42 Enabled for: Advanced Features 2. | 2017-03-22 06:23:42 Enabled for: Sierra Chart Historical Data Service. | 2017-03-22 06:23:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-22 06:23:42 Current selected Data/Trading service: GAIN Capital/OEC | 2017-03-22 06:23:42 Chart Update Interval: 500 | 2017-03-22 06:23:42 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-22 06:23:42 2017-03-22 06:23:42 Local computer time | 2017-03-22 06:23:42 2017-03-22 13:23:42 Local computer time in UTC | 2017-03-22 06:23:42 2017-03-22 06:23:42 Local computer time in SC Time Zone | 2017-03-22 06:23:42 2017-03-22 12:53:46 Server time in UTC | 2017-03-22 06:23:42 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-03-22 06:23:42 Program path: C:\SierraChart\ | 2017-03-22 06:23:42 Data Files path: C:\SierraChart\Data\ | 2017-03-22 06:23:42 OS Version Number: 6.2 | 2017-03-22 06:23:42 Locale Setting: C | 2017-03-22 06:23:42 GAIN Capital FIX Trading socket (37) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-03-22 06:23:43 GAIN Capital FIX Trading socket (37) | Closed. | 2017-03-22 06:23:43 File >> Disconnect selected. | 2017-03-22 06:23:54 GAIN Capital FIX Trading: DisconnectFIX called. | 2017-03-22 06:23:54 GAIN Capital FIX Trading: Sending a Logout message. | 2017-03-22 06:23:54 GAIN Capital/OEC | Disconnected. | 2017-03-22 06:23:54 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-22 06:23:56 GAIN Capital FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2017-03-22 06:23:56 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-22 06:23:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-22 06:23:56 GAIN Capital FIX Trading: DisconnectFIX called. | 2017-03-22 06:23:56 GAIN Capital/OEC | Disconnected. | 2017-03-22 06:23:56 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-22 06:23:56 GAIN Capital FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2017-03-22 06:23:58 * GAIN Capital FIX Trading socket (40) | Initiating close of socket by core. | 2017-03-22 06:23:58 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-22 06:23:58 GAIN Capital FIX Trading socket (40) | Shutdown started. Waiting for graceful close. | 2017-03-22 06:23:58 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-22 06:23:59 GAIN Capital FIX Trading socket (42) | Creating socket. Using TLS 1.2. | 2017-03-22 06:23:59 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-22 06:23:59 GAIN Capital FIX Trading: Sent heartbeat to server. | 2017-03-22 06:24:29 GAIN Capital FIX Trading socket (39) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-03-22 06:24:43 GAIN Capital FIX Trading socket (39) | Closed. | 2017-03-22 06:24:43 Service connection timed out. Will disconnect and retry. | 2017-03-22 06:24:59 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-22 06:24:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-22 06:24:59 GAIN Capital FIX Trading: DisconnectFIX called. | 2017-03-22 06:24:59 GAIN Capital FIX Trading: Sending a Logout message. | 2017-03-22 06:24:59 GAIN Capital/OEC | Disconnected. | 2017-03-22 06:24:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-22 06:24:59 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-22 06:25:02 GAIN Capital FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2017-03-22 06:25:02 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-22 06:25:02 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-22 06:25:02 GAIN Capital FIX Trading: DisconnectFIX called. | 2017-03-22 06:25:02 GAIN Capital/OEC | Disconnected. | 2017-03-22 06:25:02 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-22 06:25:02 GAIN Capital FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2017-03-22 06:25:03 * GAIN Capital FIX Trading socket (42) | Initiating close of socket by core. | 2017-03-22 06:25:03 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-22 06:25:03 GAIN Capital FIX Trading socket (42) | Shutdown started. Waiting for graceful close. | 2017-03-22 06:25:03 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-22 06:25:05 GAIN Capital FIX Trading socket (43) | Creating socket. Using TLS 1.2. | 2017-03-22 06:25:05 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-22 06:25:06 GAIN Capital FIX Trading: Sent heartbeat to server. | 2017-03-22 06:25:36 GAIN Capital FIX Trading socket (40) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-03-22 06:25:43 GAIN Capital FIX Trading socket (40) | Closed. | 2017-03-22 06:25:43 |
| [2017-03-22 17:34:29] |
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These are the relevant messages : GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-22 06:25:06
GAIN Capital FIX Trading: Sent heartbeat to server. | 2017-03-22 06:25:36 You are experiencing a problem they said they fixed but it is still occurring. We will let Gain Capital know about it. We first need to get your Gain Capital username. Send that through an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-22 17:47:24] |
| User104854 - Posts: 441 |
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I sent it through the link you sent but just in case my user name is **. Thank you. Date Time Of Last Edit: 2017-03-22 18:10:27
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| [2017-03-22 18:10:44] |
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We are contacting Gain Capital about this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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