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Date/Time: Mon, 23 May 2022 23:54:21 +0000



Missing account field

View Count: 1073

[2013-08-16 14:30:14]
cloudchartist - Posts: 32
I was previously SIMming for TopStepTrader and you had an issue with CT4 where your Data/Trade Service settings window had no account field. This was fixed and working. For some reason I still could not get any data through the Trade Activity Log but TopStep was receiving my trade data.

I received incorrect chart & DOM data and you suggested I update the software which I did and then none of my chart symbols were correct so I cleared them. I am still unable to get my symbols to work & note that now the account field on the Data/Trade Service Settings window is once again missing.

Here is a copy of my message log. Thanks, Melissa

Software version: 1011 | 2013-08-16 09:38:12
Current Service Package: 5 | 2013-08-16 09:38:12
Usage end date: 2013-10-21 | 2013-08-16 09:38:12
Active service: CTS T4 | 2013-08-16 09:38:12
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-08-16 09:38:12
2013-08-16 09:38:12 Local computer clock time | 2013-08-16 09:38:12
2013-08-16 13:38:12 GMT time | 2013-08-16 09:38:12
2013-08-16 09:38:12 Time zone adjusted time | 2013-08-16 09:38:12
Time difference to server time: 0 seconds. | 2013-08-16 09:38:12
Program path: C:\SierraChart\ | 2013-08-16 09:38:12
Data Files path: C:\SierraChart\Data\ | 2013-08-16 09:38:12
OS Version Number: 6.2 | 2013-08-16 09:38:12


Connecting to CTS Simulation server. | 2013-08-16 09:38:17
CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-08-16 09:38:17
The network socket is connected. | 2013-08-16 09:38:17
The socket starting SSL connection. | 2013-08-16 09:38:17
SSL socket is now connected. | 2013-08-16 09:38:18
CTS FIX: Sending the Logon message. | 2013-08-16 09:38:18
CTS FIX: Connected to data and trade server. | 2013-08-16 09:38:19
Starting updates for: CME_NY-CL-CME_20130900_CLU3 | 2013-08-16 09:38:56
Symbol Error: CME_NY-CL-CME_20130900_CLU3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:56
HD Request # 1 - Downloading Intraday chart data for CME_NY-CL-CME_20130900_CLU3 to the file CME_NY-CL-CME_20130900_CLU3.scid. Service: cts | 2013-08-16 09:38:56
HD Request # 1 - Starting date and time: 2013-08-15 09:55:00.0 | 2013-08-16 09:38:56
HD Request # 1 - Error downloading historical Intraday data for CME_NY-CL-CME_20130900_CLU3. CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:56
HD Request # 1 - Received 0 records and wrote 0 records for CME_NY-CL-CME_20130900_CLU3 | 2013-08-16 09:38:57
HD Request # 1 - Intraday download COMPLETE for CME_NY-CL-CME_20130900_CLU3 | 2013-08-16 09:38:57
Real-time intraday chart data file updates started for CME_NY-CL-CME_20130900_CLU3 | 2013-08-16 09:38:57

Starting updates for: CME_CO-GC-CME_20131200_GCZ3 | 2013-08-16 09:38:57
Symbol Error: CME_CO-GC-CME_20131200_GCZ3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:57
HD Request # 2 - Downloading Intraday chart data for CME_CO-GC-CME_20131200_GCZ3 to the file CME_CO-GC-CME_20131200_GCZ3.scid. Service: cts | 2013-08-16 09:38:57
HD Request # 2 - Starting date and time: 2013-08-15 09:55:00.0 | 2013-08-16 09:38:57
HD Request # 2 - Error downloading historical Intraday data for CME_CO-GC-CME_20131200_GCZ3. CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:57
HD Request # 2 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20131200_GCZ3 | 2013-08-16 09:38:57
HD Request # 2 - Intraday download COMPLETE for CME_CO-GC-CME_20131200_GCZ3 | 2013-08-16 09:38:57
Real-time intraday chart data file updates started for CME_CO-GC-CME_20131200_GCZ3 | 2013-08-16 09:38:57

Starting updates for: CME_F-ZB-CME_20130900_ZBU3 | 2013-08-16 09:38:57
Symbol Error: CME_F-ZB-CME_20130900_ZBU3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:57
HD Request # 3 - Downloading Intraday chart data for CME_F-ZB-CME_20130900_ZBU3 to the file CME_F-ZB-CME_20130900_ZBU3.scid. Service: cts | 2013-08-16 09:38:57
HD Request # 3 - Starting date and time: 2013-08-15 09:54:55.0 | 2013-08-16 09:38:57
HD Request # 3 - Error downloading historical Intraday data for CME_F-ZB-CME_20130900_ZBU3. CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:57
HD Request # 3 - Received 0 records and wrote 0 records for CME_F-ZB-CME_20130900_ZBU3 | 2013-08-16 09:38:57
HD Request # 3 - Intraday download COMPLETE for CME_F-ZB-CME_20130900_ZBU3 | 2013-08-16 09:38:57
Real-time intraday chart data file updates started for CME_F-ZB-CME_20130900_ZBU3 | 2013-08-16 09:38:57


[2013-08-16 16:32:07]
Sierra Chart Engineering - Posts: 102837
The trade account is now set through the Trade Window:
http://www.sierrachart.com/index.php?l=doc/doc_TradeWindow.html#SelectingTradeAccount

If you have only 1 account on your CTS T4 username, then there is nothing you need to do because it will be automatically selected for you.

You need to update the chart symbols as explained here:
http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#UsingFIX
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-08-16 16:32:46

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