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Date/Time: Mon, 29 Apr 2024 09:52:36 +0000



Cannot Update

View Count: 483

[2017-03-16 15:40:38]
infpz - Posts: 826
I cannot update my SierraCharts verson, I get this:

HTTP connection to www.sierrachart.com:80 (172) | Initiating close of socket by core. | 2017-03-16 11:37:08
Failed to download software update due to an error. Request ID: 2. | 2017-03-16 11:37:08 *
HTTP connection to www.sierrachart.com:80 (172) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-16 11:37:08
HTTP connection to www.sierrachart.com:80 (172) | Closed. | 2017-03-16 11:37:08
Sarit
[2017-03-16 17:59:07]
Sierra Chart Engineering - Posts: 104368
This Message Log is incomplete and we do not know what the exact reason for the problem is.

Download Sierra Chart from this page:
Software Download

Make sure to install Sierra Chart in the same folder where it is currently installed. On the installer program press the Auto-Detect button to find this folder.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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