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Direct MessagesDate/Time: Mon, 29 Apr 2024 13:40:03 +0000
CL frozen
View Count: 1599
| [2017-03-15 16:07:36] |
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This is the least of our concerns right now: ask/bid is all wrong between 0900ct and 1000ct - thanks
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-15 16:09:40] |
| red23 - Posts: 38 |
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Will the volume bid/ask difference (cumulative tick delta, volume at price) data be restored? I am showing all bids from 7am-8am PST. All CL charts are unusable at this point without the correct data
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 SC CL data problem.JPG / V - Attached On 2017-03-15 16:09:22 UTC - Size: 104.85 KB - 284 views |
| [2017-03-15 16:18:34] |
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Yes we can fix that, but this is not going to be something we can do right away. We will do our best but it is not going to be until the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-15 16:21:07] |
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We are using the CME backup channels across both of our servers now. At the moment, the data feeds are stable.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-15 16:27:14] |
| red23 - Posts: 38 |
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ES bid/ask delta is also wrong. If you can look into that also please. 8:02-8:09 PST - shows huge volume on bid. Thank you. |
| SC es data issue.JPG / V - Attached On 2017-03-15 16:26:38 UTC - Size: 57.78 KB - 243 views |
| [2017-03-15 20:23:23] |
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We are going to be looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-16 08:24:32] |
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We have the historical Intraday data now patched. And the Bid and Ask volume now corrected. Refer to the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart There is going to be some missing spread contract data. However, this is only going to be about an hour of missing data for some futures markets. This is for the date of 2017-03-15. We do not have any method to patch this data at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-16 08:25:40
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