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Date/Time: Mon, 23 May 2022 23:33:24 +0000



Connecting to Interactive Brokers TWS with SC 1007

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[2013-08-15 13:06:55]
mhren - Posts: 12
I am receiving the following error message when attempting to connect to my running TWS:

Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2013-08-15 07:52:38
TWS server version: 67 | 2013-08-15 07:52:38
The TWS server version must be at least 68 for Sierra Chart to connect. | 2013-08-15 07:52:38
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-15 07:52:38

The message is pretty clear in stating that my TWS version is 67 but should be 68 .. HOWEVER, I am running the latest versions available on the IB website ... My TWS is on my Mac OSX 10.8 machine and the latest stable release is build 936.9 and I even tried the pre-release build 938.1 and still get this error.

I will also contact IB but it appears SC is one step ahead of what IB is making available to their customers ......

Thanks!!!!
Date Time Of Last Edit: 2013-08-15 13:07:53
[2013-08-15 17:35:27]
Sierra Chart Engineering - Posts: 102837
You need TWS version 9392 or higher. We see that is not available as a standalone version for the Mac. We had not realized that. You should be able to use the browser based version as an alternative for now:
https://www.interactivebrokers.com/en/index.php?f=tws&p=software

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-08-15 17:36:22
[2013-08-15 20:07:15]
mhren - Posts: 12
I have tried the browser based version and it does connect.

However, after some time of success, I get the following error and must shut everything down and restart to get things working again. This has happened twice so far this afternoon:

IB: Connected. | 2013-08-15 12:15:27
Error: Received an unknown message ID from IB. Message ID: -1 (0) | 2013-08-15 12:15:27
These were the last few message IDs: , , , , , , , , , , , , , , 5, -1 . Total messages received: 2 | 2013-08-15 12:15:27

NOTICE: Please report this problem to Sierra Chart Support on the Sierra Chart Support Board. | 2013-08-15 12:15:27

Connection to the external service has been lost. | 2013-08-15 12:15:27
0=-1 | 1=0 | 2=0 | 3=NULL | 4=NULL | 5=NULL | 6=NULL | 7=0 | 8=NULL | 9=IB | 10=0 | 11=0 | 12=NULL | 13=0 | 14=Submitted | 15=1.7976931348623157E308 | 16=1.7976931348623157E308 | 17=1.7976931348623157E308 | 18=NULL | 19=NULL | 20=NULL | 21=NULL | 22=NULL | 23=3 | 24=6 | 25=-9 | 26=Submitted | 27=0 | 28=2 | 29=0 | 30=660809958 | 31=0 | 32=0 | 33=0 | 34=NULL | 35=53 | 36=1 | 37=15 | 38=1 | 39=U1004612,U1240703, | | 2013-08-15 12:15:27
Disconnected from IB. | 2013-08-15 12:15:28

A few steps forward but another one back ;) This used to be quite reliable with me connected for the entire week .....
[2013-08-15 23:18:26]
Sierra Chart Engineering - Posts: 102837
For now could you please go back to version 1003 or earlier. You can access the previous versions from here:

http://www.sierrachart.com/index.php?l=doc/SCInstallerList.php

We will work on this problem today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-08-15 23:18:36
[2013-08-16 04:57:21]
Sierra Chart Engineering - Posts: 102837
We have the problem reported in post #3 resolved and we will try to have a new release out by morning.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-08-16 05:27:45]
Sierra Chart Engineering - Posts: 102837
We are releasing a new revision of the latest version now. You can update with Help >> Download Prerelease in about 10 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-08-16 13:36:46]
mhren - Posts: 12
You guys are awesome ! I will use version 1011 today and let you know how this goes. Thanks again !
[2013-08-16 20:20:29]
mhren - Posts: 12
This worked excellent today. Thank you again.
[2013-08-16 20:39:11]
Sierra Chart Engineering - Posts: 102837
This is good.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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