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Cannot connect after recent update to 1522

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[2017-02-26 10:48:01] #1 [Go To First Post]
User148048 - Posts: 3
Copy of message log sent Reading Internal Order ID file. \| 2017-02-26 05:31:30 Reading Trade Orders file. \| 2017-02-26 05:31:30 Reading Trade Positions file. \| 2017-02-26 05:31:30 Software version: 1522 \| 2017-02-26 05:31:30 Uses New Spreadsheets \| 2017-02-26 05:31:30 Usage end date: 2017-08-23 \| 2017-02-26 05:31:30 Enabled for: Advanced Features. \| 2017-02-26 05:31:30 Enabled for: Advanced Features 2. \| 2017-02-26 05:31:30 Enabled for: Sierra Chart Historical Data Service. \| 2017-02-26 05:31:30 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-02-26 05:31:30 Current selected Data/Trading service: Rithmic Trading \| 2017-02-26 05:31:30 Chart Update Interval: 500 \| 2017-02-26 05:31:30 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-02-26 05:31:30 2017-02-26 05:31:32 Local computer time \| 2017-02-26 05:31:30 2017-02-26 10:31:32 Local computer time in UTC \| 2017-02-26 05:31:30 2017-02-26 05:31:32 Local computer time in SC Time Zone \| 2017-02-26 05:31:30 2017-02-26 10:31:33 Server time in UTC \| 2017-02-26 05:31:30 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2017-02-26 05:31:30 Program path: C:\SierraChart\ \| 2017-02-26 05:31:30 Data Files path: C:\SierraChart\Data\ \| 2017-02-26 05:31:30 OS Version Number: 6.2 \| 2017-02-26 05:31:30 Locale Setting: C \| 2017-02-26 05:31:30 Checking for new symbol settings for service code rim \| 2017-02-26 05:31:30 HTTPS connection to www.sierrachart.com:443 (3) \| Creating socket. Using TLS 1.2. \| 2017-02-26 05:31:30 Symbol settings are up-to-date for rim \| 2017-02-26 05:31:33 Rithmic Trading \| Port for executable: 61456 \| 2017-02-26 05:31:37 Listening socket (1096), port 61456 \| Closed. \| 2017-02-26 05:31:37 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-02-26 05:31:37 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-02-26 05:31:38 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event \| 2017-02-26 05:31:38 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-02-26 05:31:38 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-02-26 05:31:38 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-02-26 05:31:38 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 61456 \| 2017-02-26 05:31:39 DTC Client (4) \| Creating socket. \| 2017-02-26 05:31:39 Rithmic Trading \| Connected to server. \| 2017-02-26 05:31:39 Rithmic Trading \| Starting socket receive thread. \| 2017-02-26 05:31:39 Rithmic Trading \| Sending Encoding Request to server \| 2017-02-26 05:31:39 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-02-26 05:31:40 Rithmic Trading \| Sending logon request message. \| 2017-02-26 05:31:40 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-02-26 05:31:40 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2017-02-26 05:31:40 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-02-26 05:31:40 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2017-02-26 05:31:40 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2017-02-26 05:31:40 Rithmic Trading \| Received logon response. \| 2017-02-26 05:31:40 Rithmic Trading \| Server Name: DTC Bridge. \| 2017-02-26 05:31:40 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7 \| 2017-02-26 05:31:40 Rithmic Trading \| Logon error received from server \| 2017-02-26 05:31:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-02-26 05:31:40 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-02-26 05:31:40 DTC Client (4) \| Initiating close of socket by core. \| 2017-02-26 05:31:40 Rithmic Trading \| Disconnected. \| 2017-02-26 05:31:40 DTC Client (4) \| Shutdown started. Waiting for graceful close. \| 2017-02-26 05:31:40 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-02-26 05:31:40 DTC Client (4) \| Socket gracefully closed by remote side. \| 2017-02-26 05:31:41 DTC Client (4) \| Closed. \| 2017-02-26 05:31:41 Rithmic Trading \| Port for executable: 61470 \| 2017-02-26 05:31:42 Listening socket (1056), port 61470 \| Closed. \| 2017-02-26 05:31:42 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-02-26 05:31:42 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 61470 \| 2017-02-26 05:31:44 DTC Client (5) \| Creating socket. \| 2017-02-26 05:31:44 Rithmic Trading \| Connected to server. \| 2017-02-26 05:31:44 Rithmic Trading \| Starting socket receive thread. \| 2017-02-26 05:31:44 Rithmic Trading \| Sending Encoding Request to server \| 2017-02-26 05:31:44 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-02-26 05:31:44 Rithmic Trading \| Sending logon request message. \| 2017-02-26 05:31:44 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-02-26 05:31:44 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2017-02-26 05:31:44 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-02-26 05:31:44 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2017-02-26 05:31:45 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2017-02-26 05:31:45 Rithmic Trading \| Received logon response. \| 2017-02-26 05:31:45 Rithmic Trading \| Server Name: DTC Bridge. \| 2017-02-26 05:31:45 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7 \| 2017-02-26 05:31:45 Rithmic Trading \| Logon error received from server \| 2017-02-26 05:31:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-02-26 05:31:45 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-02-26 05:31:45 DTC Client (5) \| Initiating close of socket by core. \| 2017-02-26 05:31:45 Rithmic Trading \| Disconnected. \| 2017-02-26 05:31:45 DTC Client (5) \| Shutdown started. Waiting for graceful close. \| 2017-02-26 05:31:45 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-02-26 05:31:45 DTC Client (5) \| Socket gracefully closed by remote side. \| 2017-02-26 05:31:45 DTC Client (5) \| Closed. \| 2017-02-26 05:31:45 Rithmic Trading \| Port for executable: 61483 \| 2017-02-26 05:31:47 Listening socket (1040), port 61483 \| Closed. \| 2017-02-26 05:31:47 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-02-26 05:31:47 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 61483 \| 2017-02-26 05:31:49 DTC Client (6) \| Creating socket. \| 2017-02-26 05:31:49 Rithmic Trading \| Connected to server. \| 2017-02-26 05:31:49 Rithmic Trading \| Starting socket receive thread. \| 2017-02-26 05:31:49 Rithmic Trading \| Sending Encoding Request to server \| 2017-02-26 05:31:49 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-02-26 05:31:49 Rithmic Trading \| Sending logon request message. \| 2017-02-26 05:31:49 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-02-26 05:31:49 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2017-02-26 05:31:49 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-02-26 05:31:49 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2017-02-26 05:31:49 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2017-02-26 05:31:49 Rithmic Trading \| Received logon response. \| 2017-02-26 05:31:49 Rithmic Trading \| Server Name: DTC Bridge. \| 2017-02-26 05:31:49 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7 \| 2017-02-26 05:31:49 Rithmic Trading \| Logon error received from server \| 2017-02-26 05:31:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-02-26 05:31:49 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-02-26 05:31:49 DTC Client (6) \| Initiating close of socket by core. \| 2017-02-26 05:31:49 Rithmic Trading \| Disconnected. \| 2017-02-26 05:31:49 DTC Client (6) \| Shutdown started. Waiting for graceful close. \| 2017-02-26 05:31:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-02-26 05:31:49 DTC Client (6) \| Socket gracefully closed by remote side. \| 2017-02-26 05:31:50 DTC Client (6) \| Closed. \| 2017-02-26 05:31:50 Rithmic Trading \| Port for executable: 61496 \| 2017-02-26 05:31:51 Listening socket (1124), port 61496 \| Closed. \| 2017-02-26 05:31:51 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-02-26 05:31:51 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 61496 \| 2017-02-26 05:31:53 DTC Client (7) \| Creating socket. \| 2017-02-26 05:31:53 Rithmic Trading \| Connected to server. \| 2017-02-26 05:31:53 Rithmic Trading \| Starting socket receive thread. \| 2017-02-26 05:31:53 Rithmic Trading \| Sending Encoding Request to server \| 2017-02-26 05:31:53 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-02-26 05:31:53 Rithmic Trading \| Sending logon request message. \| 2017-02-26 05:31:53 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-02-26 05:31:53 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2017-02-26 05:31:53 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-02-26 05:31:53 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2017-02-26 05:31:54 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2017-02-26 05:31:54 Rithmic Trading \| Received logon response. \| 2017-02-26 05:31:54 Rithmic Trading \| Server Name: DTC Bridge. \| 2017-02-26 05:31:54 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7 \| 2017-02-26 05:31:54 Rithmic Trading \| Logon error received from server \| 2017-02-26 05:31:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-02-26 05:31:54 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-02-26 05:31:54 DTC Client (7) \| Initiating close of socket by core. \| 2017-02-26 05:31:54 Rithmic Trading \| Disconnected. \| 2017-02-26 05:31:54 DTC Client (7) \| Shutdown started. Waiting for graceful close. \| 2017-02-26 05:31:54 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-02-26 05:31:54 DTC Client (7) \| Socket gracefully closed by remote side. \| 2017-02-26 05:31:54 DTC Client (7) \| Closed. \| 2017-02-26 05:31:54 Rithmic Trading \| Port for executable: 61509 \| 2017-02-26 05:31:56 Listening socket (1076), port 61509 \| Closed. \| 2017-02-26 05:31:56 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-02-26 05:31:56 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 61509 \| 2017-02-26 05:31:58 DTC Client (8) \| Creating socket. \| 2017-02-26 05:31:58 Rithmic Trading \| Connected to server. \| 2017-02-26 05:31:58 Rithmic Trading \| Starting socket receive thread. \| 2017-02-26 05:31:58 Rithmic Trading \| Sending Encoding Request to server \| 2017-02-26 05:31:58 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-02-26 05:31:58 Rithmic Trading \| Sending logon request message. \| 2017-02-26 05:31:58 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-02-26 05:31:58 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2017-02-26 05:31:58 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-02-26 05:31:58 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2017-02-26 05:31:58 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2017-02-26 05:31:58 Rithmic Trading \| Received logon response. \| 2017-02-26 05:31:58 Rithmic Trading \| Server Name: DTC Bridge. \| 2017-02-26 05:31:58 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7 \| 2017-02-26 05:31:58 Rithmic Trading \| Logon error received from server \| 2017-02-26 05:31:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-02-26 05:31:58 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-02-26 05:31:58 DTC Client (8) \| Initiating close of socket by core. \| 2017-02-26 05:31:58 Rithmic Trading \| Disconnected. \| 2017-02-26 05:31:58 DTC Client (8) \| Shutdown started. Waiting for graceful close. \| 2017-02-26 05:31:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-02-26 05:31:58 DTC Client (8) \| Socket gracefully closed by remote side. \| 2017-02-26 05:31:59 DTC Client (8) \| Closed. \| 2017-02-26 05:31:59 Rithmic Trading \| Port for executable: 61522 \| 2017-02-26 05:32:00 Listening socket (616), port 61522 \| Closed. \| 2017-02-26 05:32:00 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-02-26 05:32:00 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 61522 \| 2017-02-26 05:32:02 DTC Client (9) \| Creating socket. \| 2017-02-26 05:32:02 Rithmic Trading \| Connected to server. \| 2017-02-26 05:32:02 Rithmic Trading \| Starting socket receive thread. \| 2017-02-26 05:32:02 Rithmic Trading \| Sending Encoding Request to server \| 2017-02-26 05:32:02 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-02-26 05:32:02 Rithmic Trading \| Sending logon request message. \| 2017-02-26 05:32:02 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-02-26 05:32:02 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2017-02-26 05:32:02 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-02-26 05:32:02 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2017-02-26 05:32:03 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2017-02-26 05:32:03 Rithmic Trading \| Received logon response. \| 2017-02-26 05:32:03 Rithmic Trading \| Server Name: DTC Bridge. \| 2017-02-26 05:32:03 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7 \| 2017-02-26 05:32:03 Rithmic Trading \| Logon error received from server \| 2017-02-26 05:32:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-02-26 05:32:03 To prevent further connection attempts, select 'File >> Disconnect'. \| 2017-02-26 05:32:03 DTC Client (9) \| Initiating close of socket by core. \| 2017-02-26 05:32:03 Rithmic Trading \| Disconnected. \| 2017-02-26 05:32:03 DTC Client (9) \| Shutdown started. Waiting for graceful close. \| 2017-02-26 05:32:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-02-26 05:32:03 DTC Client (9) \| Socket gracefully closed by remote side. \| 2017-02-26 05:32:04 DTC Client (9) \| Closed. \| 2017-02-26 05:32:04 Rithmic Trading \| Port for executable: 61535 \| 2017-02-26 05:32:05 Listening socket (1060), port 61535 \| Closed. \| 2017-02-26 05:32:05 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2017-02-26 05:32:05 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 61535 \| 2017-02-26 05:32:07 DTC Client (10) \| Creating socket. \| 2017-02-26 05:32:07 Rithmic Trading \| Connected to server. \| 2017-02-26 05:32:07 Rithmic Trading \| Starting socket receive thread. \| 2017-02-26 05:32:07 Rithmic Trading \| Sending Encoding Request to server \| 2017-02-26 05:32:07 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2017-02-26 05:32:07 Rithmic Trading \| Sending logon request message. \| 2017-02-26 05:32:07 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2017-02-26 05:32:07 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2017-02-26 05:32:07 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2017-02-26 05:32:07 File >> Disconnect selected. \| 2017-02-26 05:32:07 DTC Client (10) \| Initiating close of socket by core. \| 2017-02-26 05:32:07 Rithmic Trading \| Disconnected. \| 2017-02-26 05:32:07 DTC Client (10) \| Shutdown started. Waiting for graceful close. \| 2017-02-26 05:32:07 DTC Client (10) \| Socket gracefully closed by remote side. \| 2017-02-26 05:32:07 DTC Client (10) \| Closed. \| 2017-02-26 05:32:07

[2017-02-26 10:59:15] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is completely unrelated to the new version. These are the relevant messages: Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2017-02-26 05:31:49 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2017-02-26 05:31:49 You should be able to connect Sunday evening again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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