Login Page - Create Account

Support Board


Date/Time: Tue, 18 Jun 2019 17:55:59 +0000



my balance did not change in consistency with my profit and loss

Support Request:
[2013-08-14 09:55:47]
User53782 - Posts: 1
Hello, first of all, thank you so much for helping me!

Here is the problem I have encounter.

I have made an order by clicking the bottom "open trading DOM."
When i went to "orders and positions," the screen showed my profit or loss, so it looked like the order was successfully made.
however, when i went to "balance," it remained the same. doesn't look like i made any trading at all.
my question is:
1. did i successfully make an order?
2. If yes, why balance didn't change with my profit or loss,
3. if not, what i should do to make a successful order.
thank you so much for helping me!!!!
[2013-08-17 02:20:12]
Sierra Chart Engineering - Posts: 72918
1. Look at the Positions tab of the Trade >> Trade Orders and Positions window.

2. We do not know. This is controlled by the backend trading service platform. However, make sure you are on the latest Sierra Chart version. Update with Help >> Download Current Version.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account