Support Board
Date/Time: Mon, 12 May 2025 07:43:18 +0000
User Question
View Count: 651
| [2017-02-22 18:39:40] |
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I have one technical question about range bars. I want 5 ticks for every bar, but it works only if I set up 4, and sometimes there are 6 or 7 ticks per bar. In attach an example. What should I do? This situation happens for Interactive Brokers and Barchart datafeed, it’s not a data issue. Sierra Chart Support |
 Issue footprint.png / V - Attached On 2017-02-22 18:38:36 UTC - Size: 82.85 KB - 226 views |
| [2017-02-22 18:51:24] |
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For questions like this use the Support Board because it makes managing support easier for us. Otherwise, support gets completely out of control and unmanageable for us and ends up hurting everyone and delays responses. The most qualified response will come only on this Support Board and from no other source. We have posted it on the Support Board for you. For this issue, refer to help topic 47: http://www.sierrachart.com/index.php?page=doc/helpdetails47.html#GeneralInformation The only explanation is that the Intraday data records for those chart bars are in a larger unit than 1 Tick and Split Data Records is not enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-22 18:54:49
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