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Direct MessagesDate/Time: Wed, 15 May 2024 22:33:21 +0000
Unable "find" a symbol in Sub-instance for another feed
View Count: 662
| [2017-02-20 05:20:54] |
| ejtrader - Posts: 688 |
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SC Team - Running into a strange issue with second DTC instance of Sierra. Instance 1 (launched in admin mode): Data Feed - Rithmic Instance 2(launched in admin mode): Data Feed - Ameritrade ( In this instance - I can open the chart here from Instance 1) Instance 3(DTC): (File -> New Instance from Instance 2): - From this instance - Find Symbol Doesn't give me an option to pick the symbol from Instance 1 or Instance 2 - It simply is grayed out. However - when I save a chartbook from Instance 2 (a symbol from Instance 1) and then open in Instance 3, it works fine. Would you please help resolve this issue? Thanks Thanks Date Time Of Last Edit: 2017-02-20 05:49:11
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 SC_Unable_to_open_Chart_from_Instance1.jpg / V - Attached On 2017-02-20 05:18:16 UTC - Size: 61.11 KB - 246 views |
| [2017-02-20 05:40:02] |
| ejtrader - Posts: 688 |
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As a workaround - I have launched the instance 3 (manually from "SierraChartInstance_2" as administrator - and I could open the symbol from Instance 1). It appears like - when a sub-instance is launched it is not being launched as an administrator - preventing opening a chart from other running instances. Thanks Date Time Of Last Edit: 2017-02-20 05:46:30
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| sc_subinstance_works_when_Opened_in_admin_mode.jpg / V - Attached On 2017-02-20 05:46:23 UTC - Size: 64.83 KB - 228 views |
| [2017-02-20 19:34:18] |
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We can see that you have determined a solution.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-20 20:36:18] |
| ejtrader - Posts: 688 |
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SC Team - Yes, it's a work around as a solution it's fine so far. However - it would be nice if there is an option to launch subinstance in admin mode using File->New Instance in admin mode - if possible. Either way - I am fine at present. Thanks Date Time Of Last Edit: 2017-02-20 20:38:22
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| [2017-02-21 03:51:38] |
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This will be solved in the next release. The ability to open chart data files from other instances was intentionally disabled in an instance opened with File >> New Instance. We do not remember the reasoning. We probably just wanted to avoid confusion for less experienced users. Test the functionality in the next version and let us know if it works OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-24 04:58:17] |
| ejtrader - Posts: 688 |
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SC Team - This is to confirm - This issue is resolved in the latest version (1523). Thanks |
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