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Date/Time: Sun, 28 Apr 2024 13:16:38 +0000



Teletrader Feed | Symbol UN01.STK.ETR no data

View Count: 589

[2017-02-16 10:41:01]
User10875 - Posts: 42
Hello,

tried to get data for the symbol UN01.STK.ETR via TT feed but no data is downloaded and shown. See below message log:

UN01.STK.ETR 1 Min #197 | Reloading chart. | 2017-02-16 10:13:55
UN01.STK.ETR 1 Min #197 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\UN01.STK.ETR.scid | 2017-02-16 10:13:55

Historical data download does not start and no real time updates provided. The chart remains white.
Date Time Of Last Edit: 2017-02-16 19:01:38
[2017-02-16 21:19:28]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We are looking into this now.

There is apparently a symbol matching issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-02-16 22:39:03]
Sierra Chart Engineering - Posts: 104368
The problem has been identified. We will have a new release out before morning to solve this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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