Support Board
Date/Time: Wed, 03 Sep 2025 11:06:24 +0000
Disconnects with CQG data feed with AMP Futures
View Count: 1441
| [2017-01-30 22:18:59] |
| User157806 - Posts: 71 |
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Hello I am currently experiencing disconnects and interrupts with my data feed CQG with AMP Futures. I am trying to verify where the disconnect is occurring if its with my ISP or with CQG servers via AMP is there a way within Sierra I can check this? LOGS? for example here is a screenshot of a message when the data came back online after the disconnect.
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 data is available again sierra charts.jpg / V - Attached On 2017-01-30 22:17:40 UTC - Size: 581.04 KB - 381 views |
| [2017-01-31 00:30:23] |
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We think this is a CQG problem because we have been hearing about this a lot lately with CQG. We need to get the users Message Log. Here are instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Easiest thing to do is to use the "Send for Analysis" button and let us know through an account support ticket when that is done: https://www.sierrachart.com/usercp.php?page=SupportTickets We will need to know the users Sierra Chart Account Name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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