Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 02 May 2024 19:58:18 +0000
Disconnects with CQG data feed with AMP Futures
View Count: 1308
| [2017-01-30 22:18:59] |
| User157806 - Posts: 71 |
|
Hello I am currently experiencing disconnects and interrupts with my data feed CQG with AMP Futures. I am trying to verify where the disconnect is occurring if its with my ISP or with CQG servers via AMP is there a way within Sierra I can check this? LOGS? for example here is a screenshot of a message when the data came back online after the disconnect.
|
 data is available again sierra charts.jpg / V - Attached On 2017-01-30 22:17:40 UTC - Size: 581.04 KB - 324 views |
| [2017-01-31 00:30:23] |
| |
|
We think this is a CQG problem because we have been hearing about this a lot lately with CQG. We need to get the users Message Log. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Easiest thing to do is to use the "Send for Analysis" button and let us know through an account support ticket when that is done: https://www.sierrachart.com/usercp.php?page=SupportTickets We will need to know the users Sierra Chart Account Name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: