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Date/Time: Tue, 07 May 2024 01:15:49 +0000



Connection Issues.

View Count: 578

[2017-01-10 19:56:59]
User501925 - Posts: 3
Hello .. I'm getting Connected and Disconnected Constantly. We've DQ'd AVAST, Malwarebytes and even shut down the Firewalls. I'm still having it happen. Any thoughts?

Trade Activity Log: File read result: 161 records inserted. 0 records filtered. | 2017-01-10 13:44:48
Trade Activity Log: File date-time limits: Sim records date-time limit is 2016-12-26 00:00:00. Non-sim records date-time limit is 2016-10-09 00:00:00. Non-sim fill record date-time limit is 2016-01-11 00:00:00. | 2017-01-10 13:44:48
CQG FIX Trading | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:45:04 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:45:20 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:45:33 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:45:55 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:46:19 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:46:42 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:47:06 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:47:29 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:47:53 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:48:16 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:48:40 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:49:03 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:49:27 *
CQG WebAPI | User message | Log: Message cannot be processed within this user session after logoff or disconnect. | Source: Web API Server | 2017-01-10 13:49:47 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:49:50 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:50:14 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:50:38 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:51:01 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:51:24 *
CQG WebAPI | User message | Log: Message cannot be processed within this user session after logoff or disconnect. | Source: Web API Server | 2017-01-10 13:51:44 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:51:48 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:52:12 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:52:35 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:52:58 *
CQG WebAPI | User message | Info: Data is available again. | Source: Web API Server | 2017-01-10 13:53:22 *
[2017-01-10 21:59:55]
Sierra Chart Engineering - Posts: 104368
We need to see the Message Log. Here are instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

Use the Send for Analysis button and let us know when that is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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