Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 02 May 2024 20:59:02 +0000
Unable to connect to GainCapital Demo account
View Count: 612
| [2016-12-28 10:44:07] |
| DabbaDo - Posts: 146 |
|
I'm not able to connect to my GainCapital Demo account for the second day in a row. Message Log: Reading Internal Order ID file. | 2016-12-28 05:36:21 Reading Trade Orders file. | 2016-12-28 05:36:21 Reading Trade Positions file. | 2016-12-28 05:36:21 Software version: 1500 | 2016-12-28 05:36:21 Uses New Spreadsheets | 2016-12-28 05:36:21 Usage end date: 2017-12-23 | 2016-12-28 05:36:21 Enabled for: Advanced Features. | 2016-12-28 05:36:21 Enabled for: Advanced Features 2. | 2016-12-28 05:36:21 Enabled for: Sierra Chart Historical Data Service. | 2016-12-28 05:36:21 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-12-28 05:36:21 Enabled for: INDEXES_DATA_BARCHART | 2016-12-28 05:36:21 Enabled for: CME (Trading Account Required) | 2016-12-28 05:36:21 Enabled for: CBOT (Trading Account Required) | 2016-12-28 05:36:21 Enabled for: COMEX (Trading Account Required) | 2016-12-28 05:36:21 Enabled for: NYMEX (Trading Account Required) | 2016-12-28 05:36:21 Enabled for: CBOE Indices | 2016-12-28 05:36:21 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2016-12-28 05:36:21 Enabled for: BATS (NYSE, NASDAQ) | 2016-12-28 05:36:21 Received 1 data feed usernames. | 2016-12-28 05:36:21 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-28 05:36:21 Current selected Data/Trading service: GAIN Capital/OEC | 2016-12-28 05:36:21 Chart Update Interval: 500 | 2016-12-28 05:36:21 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-12-28 05:36:21 2016-12-28 05:36:25 Local computer time | 2016-12-28 05:36:21 2016-12-28 10:36:25 Local computer time in UTC | 2016-12-28 05:36:21 2016-12-28 05:36:25 Local computer time in SC Time Zone | 2016-12-28 05:36:21 2016-12-28 10:36:23 Server time in UTC | 2016-12-28 05:36:21 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-12-28 05:36:21 Program path: C:\SierraChart\ | 2016-12-28 05:36:21 Data Files path: C:\SierraChart\Data\ | 2016-12-28 05:36:21 OS Version Number: 6.2 | 2016-12-28 05:36:21 Locale Setting: C | 2016-12-28 05:36:21 Created the DTC Protocol server. | 2016-12-28 05:36:21 DTC Protocol Server listening on port 11099. | 2016-12-28 05:36:21 Created the DTC Protocol historical data server. | 2016-12-28 05:36:21 HD Server Manager | Listening on port 11098 | 2016-12-28 05:36:21 Checking for new symbol settings for oec | 2016-12-28 05:36:21 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-28 05:36:21 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-12-28 05:36:21 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-12-28 05:36:21 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-12-28 05:36:26 Symbol settings are up-to-date for oec | 2016-12-28 05:36:26 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-28 05:36:29 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2016-12-28 05:36:29 Received Date-time from server. Delay adjusted UTC Date-time: 2016-12-28 10:36:29.125. Round-trip delay: 00:00:00.208 | 2016-12-28 05:36:30 Computer time to server time difference: 00:00:00.986 | 2016-12-28 05:36:30 Successfully set the system Date-time to: 2016-12-28 10:36:29.125 UTC. | 2016-12-28 05:36:30 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2016-12-28 05:36:30 GAIN Capital FIX Trading socket (0) | Resolved address sim.gainfutures.com to IP 64.94.37.207. | 2016-12-28 05:36:30 GAIN Capital FIX Trading socket (5) | Connected. | 2016-12-28 05:36:29 GAIN Capital FIX Trading: Sending the Logon message. | 2016-12-28 05:36:29 GAIN Capital FIX Trading socket (5) | Closed. No error. | 2016-12-28 05:36:29 GAIN Capital FIX Trading socket (5) | Shutdown and closed. | 2016-12-28 05:36:29 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-12-28 05:36:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-28 05:36:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-28 05:36:29 GAIN Capital/OEC | Disconnected from the trading server. | 2016-12-28 05:36:29 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-12-28 05:36:29 GAIN Capital/OEC | Disconnected. | 2016-12-28 05:36:29 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-28 05:36:29 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-12-28 05:36:30 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-12-28 05:36:30 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-12-28 05:36:30 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-12-28 05:36:30 File >> Disconnect selected. | 2016-12-28 05:36:32 GAIN Capital/OEC | Disconnected. | 2016-12-28 05:36:32 HTTP connection to www.sierrachart.com:80 (4) | Closed. No error. | 2016-12-28 05:36:34 HTTP connection to www.sierrachart.com:80 (4) | Shutdown and closed. | 2016-12-28 05:36:34 The above has been sent to support. | 2016-12-28 05:38:37 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-28 05:38:37 HTTP connection to www.sierrachart.com:80 (7) | Connected. | 2016-12-28 05:38:37 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-12-28 05:38:37 HTTP connection to www.sierrachart.com:80 (7) | Closed. No error. | 2016-12-28 05:38:42 HTTP connection to www.sierrachart.com:80 (7) | Shutdown and closed. | 2016-12-28 05:38:42 |
| [2016-12-28 17:49:02] |
| |
|
These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. | 2016-12-28 05:36:29 GAIN Capital FIX Trading socket (5) | Closed. No error. | 2016-12-28 05:36:29 Refer to: http://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem You need to ask Gain Capital for help with this. But go through the step-by-step instructions first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-28 17:58:13
|
To post a message in this thread, you need to log in with your Sierra Chart account: